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“Not four star”

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Ten Hill Place, BW Premier Collection
Ranked #27 of 148 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersGold level
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not four star”
Reviewed 7 January 2014

This hotel is basic, our room was basic, upon arrival for my birthday weekend the couple in front of us were told they had a complimentary upgrade quite loudly in front of us, which I did not think was very discreet with us standing right behind them!
The room is okay with spacious bathroom, but the bathroom is tatty - sealant broken around the bath and floor and peeling dirty window - needs refreshing (beware of the glass screen door so you do not have much privacy in the bathroom!!)
The toilet roll at the airports were nicer than the half a roll left in our room when we checked in, also the tissue box had one tissue in it and was not re filled in our three night stay
We left out the sign to make up our room each morning and not once we were offered or recieved clean sheets or towels - not even given the option (I appreciate we have to be careful with the environment but I do think a four star hotel should at least offer, you go away for a little luxury!) The soap, shampoo and tea were not re filled and our mugs were left dirty, On our first night we took a sandwich back to our room and split crumbs on the bedside table and floor and the cleaners did not wipe up and hoover for us (obviously we did not have hoover or cloths to clean up after ourselves)
The hotel is very like a travel lodge but a little pricier, it was average with not a very good house keeping department
The hotel is nice and central with most attractions a short walk away, reception staff friendly
We really enjoyed our weekend but I did feel it needed noting that it is an 'okay' hotel,

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alissa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 9 January 2014
Dear Reviewer,

Thank you for taking the time to review our hotel. Unfortunately due to the anonymous nature of tripadvisor I cannot clearly identify your reservation, room number or date of stay from our system.

Naturally I was disappointed to read your comments and would wish to offer my apologies if we have not fulfilled your expectations, regrettably I have only found out after reading your review. Most certainly it would have been our most sincere wish to put right and correct any dissatisfaction immediately during your stay. I would welcome a little more detail as I merely wish to put right and address anything that is not as expected, please do feel free contact me directly at the hotel.

Chris & Team.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alton, Hants
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 January 2014 via mobile

Me and my girlfriend stayed here for 3 nights just after New Years, great location, clean, tidy and comfortable rooms at a very reasonable rate through laterooms.com, would highly recommend, thanks for a great stay !!

Stayed January 2014, travelled as a couple
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 9 January 2014
Dear Reviewer,

Your comments, feedback and recommendation is most appreciated. We would wish to welcome you back in the near future, please do contact us directly for equally great rates and offers.

Chris & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkintilloch
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 January 2014

Service in the bar and reception was very good. Service at breakfast was very poor and a number of guests were disappointed with the wait you had to get hot food items. Coffee and food were not replenished as they ran out and we had to wait ages to get food cooked. No one looks to see what breakfast items are needing replenished and wait on clients queuing up to get food as it comes out.

The rooms were very clean the only thing but was very cold when you first go into them. Once you put the heating on it takes about 20 minutes before it starts to heat up- suggestion is to put your cases in the room , turn heating on and go downstairs to the bar for a drink thereby the time you get to the room it should be more comfortable.

The hotel is central to Edinburgh and the Festival Theatre with many eating places nearby but would suggest you book a table beforehand.

We travelled by Megabus from Glasgow direct to St Andrews Square and was only £8 each return which is cheaper than taking the car and trying to park. Service is almost every 15 minutes and can be booked online. Would try the hotel again just to see if the breakfast problem was a one off as have not noticed it being brought up before.

Room Tip: Put on the heating when you get in the room and then go to the bar for a drink, By the time you get...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calgaryok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 6 January 2014
Dear Reviewer,

Thank you for sharing your feedback which will be shared with the team for making the necessary improvements. I do note that you would stay with us again which is highly re-assuring.

Looking forward to welcoming you back sometime in the near future.

Chris & Team.
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Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 January 2014 via mobile

Really good hotel.
Nice little touches such as a late night menu on Hogmanay & Bloody Mary's on offer for breakfast on Jan 1st.
Really good location, easy walking distance to everything!!!
Breakfasts were very good too!
Only negative was partly my misunderstanding, thinking i'd paid already and not anticipating a bill at checkout!!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 6 January 2014
Dear Reviewer,

Thanks for sharing your great comments, the team will also be delighted to read them. I do hope that we can welcome you back in the not too distant future.

Chris & Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 31 December 2013

We got a great price on our room and I'm really glad we booked here. I thought it might be too far away from the city center but it was a easy walking distance to lots of shopping, pubs and attractions in Old Town. Easy walk to the Royal Mile, 10 mins and under.

Great room! Queen bed that was very comfortable and had a nice view of the street.
Room was modern, comfortable and clean.

The washroom had a glass door with frosted stripes on it, so you can see someone using the 'facilities'. We were traveling as a couple, so wasn't so bothersome, but folks not traveling as a couple might want more privacy or maybe ask for a room that doesn't have glass washroom doors? Not sure if they have any.

If we did want to venture into New Town, it was a bit of a walk, but walking through Edinburgh is so beautiful and it was easy to get to New Town. Taking a cab was a good option too if you're not up for the walk and was only a couple of pounds. Good option especially if your feet are tired from a day of shopping in New Town/Princes Street!

Buffet breakfast at hotel was basic and not too bad.

Would definitley stay here and again and recommend to anyone looking to stay in Edinburgh at a great hotel at a great price!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bextravelingtoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 1 January 2014
Dear Reviewer,

Thanks for your great comments on our hotel. Your recommendation to others and wish to stay again speak volumes! Much obliged!

Looking forward to welcoming you back.

Chris & Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 December 2013 via mobile

Happy and helpful staff , especially Chris and Keith . Needed space for bikes and got a very early check in 10am . Chris also printed out some bike routes which were very helpful .
Highly recommend this hotel , good value although a little further out than we usually book , well worth it .

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelxxnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 27 December 2013
Dear Reviewer,

Thank you for taking the time to submit your review. We are most happy to read that you enjoyed your stay. I have no doubt Keith will be best pleased to read your comments too.

We also appreciate your recommendation.

Chris & Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
193 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 22 December 2013 via mobile

Stayed at the hotel for one night with wife and son and a great hotel it turned out to be very modern and clean, nice big room with a good view ,flat screen tv and big bed, really fast free wifi. Nice bar with range of beers and a piano player. Had the breakfast which was great value at £12 a head. All staff friendly and advise on busses to get to zoo etc £3.50 use bus all day and 2 mins on the bus to princes street loads of things nearby hotel too. Really recommend this hotel if you see a deal as it won't let you down. Will defiantly consider another stay next time in Edinburgh.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woodzy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this review, 27 December 2013
Dear Reviewer,

Great to read your feedback, many thanks for your kind compliments. The team here at the hotel will be delighted to read your review.

We look forward to welcoming you back in the very near future.

Chris & Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ten Hill Place, BW Premier Collection

Property: Ten Hill Place, BW Premier Collection
Address: 10 Hill Place, Edinburgh EH8 9DS, Scotland (Formerly Ten Hill Place, Best Western Premier Collection)
Region: United Kingdom > Scotland > Edinburgh > Southside & Holyrood
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Edinburgh
#18 Luxury Hotel in Edinburgh
#54 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ten Hill Place, BW Premier Collection 4*
Number of rooms: 77
Official Description (provided by the hotel):
Ten Hill Place Hotel in Edinburgh - one of the capital's premier city centre hotels. Voted as "conference hotel of the year 2015" Scottish Hotel Awards. Set in a quiet Georgian square with airy public places to each of our 77 smart bedrooms, the mood of Ten Hill Place Hotel is one of quiet sophistication, and one we believe sets us apart from other Edinburgh hotels. So if you are looking for an Edinburgh city centre hotel, be sure to make Ten Hill Place your first destination and an address we hope you will come back to again and again. During your stay why not visit our Number 'Ten Restaurant' recently awarded 1 AA Rosette for our current menu or '10 Wine Bar' by Corney & Barrow, with live Piano music Thursday, Friday and Saturday evenings both are located on the ground floor and are the perfect places to enjoy a meal or drink with friends or family. 'Number Ten Restaurant' our Rosette award winning restaurant, enjoy friendly service whilst being tempted by our locally sourced a la carte seasonal menu served from 5pm to 9.30Pm. '10 Wine Bar' by Corney & barrow. The wine bar menu available during from 12pm till 9.30Pm offers a wide range of teas, coffees, snacks, sandwiches, lights meals and traditional dishes to enjoy. The bar displays a large range of specially selected wines by Corney & Barrow, draught and local bottle beers, malt whiskies, Gins, vodkas and spirits for you to sit back and relax with. Ten Hill Place cares about the environment and has a Gold Award for Green Tourism from VisitScotland. ... more   less 
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Also Known As:
10 Hill Place Hotel
Ten Hill Place Edinburgh
Hotel Ten Hill Place
Ten Hill Place, BW Premier Collection Edinburgh, Scotland

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