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“Should really be 4.5”

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Ten Hill Place, BW Premier Collection
Ranked #25 of 151 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersGold level
Reviewed 1 March 2014

We've just got back from a one week stay at 10 Hill Place. We'd stayed once before - years ago - but also cancelled one stay with them as it had seemed their standards had dipped. We were therefore a little apprehensive as we didn't want to see a hotel we had fond memories of slip into shabbiness. As it was, we were impressed by the work done to the communal areas. The new wine bar is very smart, and I hope the restaurant gets similar treatment soon.

Our room was very much as we remembered; quite spacious, tastefully decorated and comfortable. Yes, there are signs of wear and tear on the furniture and in the bathroom but please remember this is a small hotel, not a massive chain, so I can forgive a few scratches and dents.

We found the staff to be very friendly and obliging, the bar man went out of his way to help us and the staff on reception always had a smile for you.

What let things down somewhat was the housekeeping, who seemed to miss our room on a couple of days. It was a little annoying but nothing that would ruin your holiday.

Breakfast was included in our rate and was very good. We liked that it went on later at weekends. The vegetarian sausages weren't up to much but I am assured that the meat ones were lovely! The toaster was rubbish - really slow and inadequate for a restaurant serving so many diners. It was great to have eggs cooked to order each morning though. They have a good system which works well. The hotel offered farls at breakfast, which were awesome, but it would have been nice to have hash browns too.

The hotel is in a good location. If the hotel bar proves a little costly there is a friendly pub a little way away called The Southsider which offered good value and has just been refurbed. It took us six or seven minutes to walk to the Royal Mile, maybe 12 to 15 minutes to walk to Prince's Street. There were lots of buses in the area, and loads of restaurants too. You are a stone's throw from The Surgeons Museum, The Museum of Scotland and many university buildings.

We were very happy that we returned to 10 Hill Place. Just a little more attention to detail would have got this a 5 star review - things like a gym room, ice machine, wine glasses etc. For what we paid I think we had a bargain, though, and I would love to go back.

  • Stayed: February 2014, travelled as a couple
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2  Thank Quincybella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 3 March 2014

Dear Reviewer,

Many thanks for taking the time to share your highly detailed feedback and are most happy to read that you chose to return, in recent months we have taken great steps to improve our service and offering. We highly appreciate your review headline.

Naturally I will share your other comments with the team. I do wish we were given the opportunity to put right anything that was not as expected.

We look forward to welcoming you back again.

Chris & Team.

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805 - 811 of 1,777 reviews

Reviewed 26 February 2014

Great hotel that exceeded expectations! Check in was nice and friendly and informative, room had been freshly painted, very clean, well appointed. Had dinner in restaurant, served by Lauren. We were very difficult to satisfy as were a veggie, a gluten free veggie, a serious nut allergy and a lactose free person! Lauren and the kitchen did very well to accommodate us and offer alternative to menu items and items from other menus. Drinks were nice, basic wine list also offerred with an upgraded list from the cellar selection. Some very nice wines! Breakfast was also fresh looking (and tasting) with lots on offer and service well above par.
All in all, great stay, if a little too short!

  • Stayed: February 2014, travelled with family
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1  Thank craigheaslip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 27 February 2014

Dear Reviewer,

Thank you for sharing your review and highly positive feedback. The team especially Lauren will be delighted to read your comments and receive your recognition. The kitchen team will also be delighted to read that you enjoyed their cooking. It is always a pleasure to exceed customer expectations and very pleasing to read that we have done so.

You say that your stay was a little too short, I do hope that we can welcome you back sometime in the near future for a little longer.

Chris & Team.

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Reviewed 22 February 2014 via mobile

This hotel is fantastic, has all the basic requirements for a reasonable rate! The staff are very friendly and helpful, they are very familiar with the local area which helps you get around easier. Rooms are well kept. Nice deep bath, could not fault it, would return in a heartbeat!

  • Stayed: February 2014
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Thank loves_travelling95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 25 February 2014

Dear Reviewer,

Thank you very much for your "full marks" review. The team will be truly delighted to read your comments.

Very satisfying to read that you would stay with us again - we look forward to it!

Chris & Team.

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Reviewed 21 February 2014

I stayed here recently with my girlfriend to celebrate being together for two years. Hotel was in a really good location, although the first time trying to find it, I may have gone the longer way much to the disgust of my missus. But once you learn the quickest way to the city centre, you'll find the location excellent. On arrival, check-in wasn't available but that wasn't a problem as they were able to hold our bags. They were also happy to hold our bags after we had checked out.

The room wasn't the biggest but was snug, comfortable, and well kept. Big cosy bed and a tv with enough channels to keep us amused if needed. Bathroom was nice, power shower was great, although both myself and my girlfriend found it slightly weird that whilst the glass bathroom door was for the most part opaque, there were transparent strips. A little odd since I imagine most people would want complete privacy while they're doing their business!

Breakfast was yummy and it was all you could eat. Good choice of food, cold and warm. Plenty of drinks with tea or coffee and fruit juices. No water though which again I found odd.

Staff were great, really friendly, both in the restaurant and at reception. Room service was awesome too! We both really enjoyed our stay, and given the chance we would probably be back in a heartbeat!

  • Stayed: February 2014, travelled as a couple
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Thank Stav_93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 24 February 2014

Dear Reviewer,

Great to read your review, it does sound like you had a very enjoyable stay with us. The team will appreciate you comments regarding the comfort and standard of your room as well as the friendliness of the team members.

We are currently undertaking a small project to attend to the bathrooms doors which we will have completed very soon.

You do say that you would stay with us again in a heart beat - that is highly re-assuring to read.

Look forward to welcoming you back.

Chris & Team.

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Reviewed 21 February 2014

Stayed here for 2 nights during the half term week. Overall the hotel was very good. When we checked in the staff looked at me and my girlfriend very strangely as if for some reason we weren't staying here. Probably because we are only 18, but yeah we can afford to stay here to you know. But apart from that the hotel was very good! Stayed in a superior room which was nice and spacious! Bed was comfy and the bathroom clean. Only addition I would of liked was maybe a mini bar. We went to the zoo one day and had to ask reception which bus to get on and she was extremely helpful! Overall good. SOME staff members need a lesson in customer service in my opinion.

  • Stayed: February 2014
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Thank Liam2396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 24 February 2014

Dear Reviewer,

Thank you for taking the time to post your review. Your comments relating to the comfort and cleanliness of your bedroom are most appreciated.

I would very much welcome a little more detail regarding some of your other comments as I would simply wish to put right what is not as expected. Do feel free to contact me at the hotel as I would be more than happy to discuss further.

Hope to welcome you back sometime soon.

Chris & Team.

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Reviewed 21 February 2014 via mobile

Stayed at this hotel for 3 nights over valentines weekend. It was booked by my boyfriend as a suprise and what a great suprise! We stayed in one of the suites. The view was lovely, the room spacious, clean and comfortable and the bed large and cosey. The staff were friendly upon check in and members of house keeping polite. We ate in the hotel restaurant on the first night. The food was lovely and the waiting staff attentive! I was shocked the restaurant was empty!! We also had a drink in the bar which had a lovely atmosphere with the piano player.
A great hotel with a really good location. Everything is within walking distance!

Stayed: February 2014, travelled as a couple
Thank cat_wigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 22 February 2014

Dear Reviewer,

Many thanks for commenting so positively upon our hotel, the entire team will be delighted to read your review.

We do hope that you will choose to stay with us again.

Chris & Team.

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Reviewed 19 February 2014

We stayed here in one of the skyline suites to celebrate a special wedding anniversary. The room was very comfortable, spotless & we enjoyed the views. Short walk to city centre attractions. Staff were all friendly and helpful. Thoroughly enjoyed our stay.

Room Tip: Great views from skyline suite
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  • Stayed: February 2014, travelled as a couple
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Thank sj2012104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THP M, General Manager at Ten Hill Place, BW Premier Collection, responded to this reviewResponded 20 February 2014

Dear Reviewer,

Great to read and receive you're excellent comments. Firstly, belated anniversary wishes! Thank you for commenting upon our cleanliness and the friendliness of the team members, they too will be most pleased.

Look forward to welcoming you back sometime again.

Chris & Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ten Hill Place, BW Premier Collection

Address: 10 Hill Place, Edinburgh EH8 9DS, Scotland (Formerly Ten Hill Place, Best Western Premier Collection)
Region: United Kingdom > Scotland > Edinburgh > Southside & Holyrood
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Edinburgh
#18 Luxury Hotel in Edinburgh
#54 Family Hotel in Edinburgh
Price Range: £81 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ten Hill Place, BW Premier Collection 4*
Number of rooms: 77
Official Description (provided by the hotel):
Ten Hill Place Hotel in Edinburgh - one of the capital's premier city centre hotels. Voted as "conference hotel of the year 2015" Scottish Hotel Awards. Set in a quiet Georgian square with airy public places to each of our 77 smart bedrooms, the mood of Ten Hill Place Hotel is one of quiet sophistication, and one we believe sets us apart from other Edinburgh hotels. So if you are looking for an Edinburgh city centre hotel, be sure to make Ten Hill Place your first destination and an address we hope you will come back to again and again. During your stay why not visit our Number 'Ten Restaurant' recently awarded 1 AA Rosette for our current menu or '10 Wine Bar' by Corney & Barrow, with live Piano music Thursday, Friday and Saturday evenings both are located on the ground floor and are the perfect places to enjoy a meal or drink with friends or family. 'Number Ten Restaurant' our Rosette award winning restaurant, enjoy friendly service whilst being tempted by our locally sourced a la carte seasonal menu served from 5pm to 9.30Pm. '10 Wine Bar' by Corney & barrow. The wine bar menu available during from 12pm till 9.30Pm offers a wide range of teas, coffees, snacks, sandwiches, lights meals and traditional dishes to enjoy. The bar displays a large range of specially selected wines by Corney & Barrow, draught and local bottle beers, malt whiskies, Gins, vodkas and spirits for you to sit back and relax with. Ten Hill Place cares about the environment and has a Gold Award for Green Tourism from VisitScotland. ... more   less 
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Also Known As:
10 Hill Place Hotel
Ten Hill Place Edinburgh
Hotel Ten Hill Place
Ten Hill Place, BW Premier Collection Edinburgh, Scotland

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