We ate on 2 different occassions on our recent visit to Edinburgh having had such good experiences at the Garfunkel's in London. It is a shame the same can't be said for this one.
On our first visit we went for dinner, we were seated upstairs, ordered our food and drinks at the same time. I ordered a Homemade Pink Lemonade. It was the first time I had tried it and it was amazing. I also ordered the Spinach & Ricotta Canneloni and Garlic Bread and my partner ordered the Dirty Dog (hot dog with pulled pork topping).
We waited for around 20 minutes for our food. The waitress put my plate down on the table and it looked really nice, much like lasagne. As she put down my partners I looked at it and asked him 'is the pulled pork in there?' I couldn't see it. He looked and said no I don't think it is. So the waitress took it back into the kitchen. a good 5-10 minutes later she reappeared with the correct one this time. The food was fine however hot, I scalded my tongue. I know it's better to have hot food than cold food and I didn't complain however I do hate it when I get food that is just too hot! Both meals tasted ok but nothing special given the cost.
Having had an okay first experience, we decided to try again for breakfast which was served until 11.30am. We were seated downstairs this time. The restaurant was pretty much empty. There was one other table of people when we were seated who looked like they had just finished eating. I was super thirsty and decided to order the Homemade Pink Lemonade again. My partner ordered a pot of tea to go with his all day breakfast and I ordered the Pancake Stack with bacon. There were 2 members of staff working in the bar area, 2 serving and the manager floating about at the same time. During our waiting time the young male member of staff at the bar managed to spill a pint of milk all over himself and the floor.
We waited and waited and waited for our drinks and still they never came. I couldn't understand it. The place was quiet, there was plenty of staff. They just stood chatting about how drunk they were the night before! By the time our food came out which was after around 20 minutes, our drinks still hadn't made it to the table. As the waitress came over with our food she looked and noticed we didn't have drinks and apologised as she glared over to the two who were yapping at the bar. It was apparent that the two waitresses were the ones doing all of the work.
Finally they arrived 5 minutes after our food. The tea was missing sugar so my partner had to go up and ask for some.
This visit ensures that I probably won't visit Garfunkels on the Royal Mile again in any hurry. Given it's location and cost I expected better.The food was okay but sure not worth the price and the service was pretty crap for want of a better word. In the UK, we don't tend to tip like we do in America and expect that the price we pay covers not only the quality of the food but the service we receive. Had we just been paying for the food I wouldn't have minded so much, but they certainly wouldn't have received any tips from me! Think the management need to take a look at their staff and get them sorted out. I also can't help but think there's something not quite right about a restaurant like this being so empty all of the time... The devil is in the detail.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.