What a shame and a waste of time our visit to this beautiful house was today. I will start with the positive. The grounds are beautiful and the house itself is lovely. That was about it. We went especially to visit the tearoom as my mother and I enjoy eating in new places and trying out little tearooms and cafes. We took a seat and decided what we wanted and i went up to the till to order. The middle aged woman who was serving snapped at me and said i was to go back to my seat and wait for her to come and take the order! I found this a little odd as there were people going up and placing orders after me? We waited for around 15 minutes for her to come but she just ignored us. She instead cleaned tables, took other peoples orders who came upto the till and just generally looked so uninterested. We got up to leave and only then did she rush over to take our order - without any apologies. We ordered and she then came back to tell us the cake was gone that we selected. It was there when we had originally gone to order and told to sit back down. The whole organisation was a mess and they really need some proper staff who know customer service and how to run a tea room with 6 tables! We got up to leave for good this time and the staff member just came back, said a quick sorry and walked off! Not even bothered to lose custom.
What a shame that this lets the house down so much. You would think they would strive on trying to make as much money as possible in the tea room but they obviously care little about it. I will not be back and i will make sure to tell my friends and family to avoid the tea room at all costs. We made a quick exit and went to Marks and Spencers in the centre for a lovely cake and coffee and with excellent staff who cared.
Seems i am not the only one disgusted with the tea room as i see other reviews mention it the lack of service too.
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