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“It was so bad, we checked out......”

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The Graeme Hotel Bar & Restaurant
Ranked #6 of 9 Hotels in Falkirk
Darlington, United Kingdom
Level 5 Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“It was so bad, we checked out......”
Reviewed 2 August 2013

We had previously eaten lunch at the hotel and decided to book rooms for our next visit. We arrived mid-afternoon to check in to three bedrooms for a 2 night break.

The welcome was dysfunctional - no reception desk and no introduction from the staff member about hotel facilities, payment, breakfast etc as you would normally expect.

The website shows a clean, cosy bedroom with a beautifully made bed covered with a duvet, throw, pillows and matching cushions. We were shown to our rooms (1, 3 and 14) and in reality, the rooms were not (in any way shape or form) comparable to the website image.

Room 1 (double) had an out of date bathroom, dirty shower and tiles, window sill outside covered with rubble and wires, black stains on the carpet and an uninviting looking bed with a general musty odour.

Room 3 (double) next door had an extremely strong smell of mould/damp, a bathroom with black mould and scum on the tiles, half used toilet rolls on the back of the cistern, grubby carpet and faded furniture. The ceiling had damp stains with the wallpaper peeling off. We spent 5 minutes in the room and started to feel queasy from the overpowering odour.

Room 14 (twin) was along a narrow corridor and again the bathroom was very dated and grubby. The bedroom had a large sash window which opened onto a flat roof in the beer garden. First thoughts for all of us (women sleeping alone) was that this room could be reached from ground level with ease and did not feel safe leaving our luggage or sleeping in here overnight with the window open. The window could not have been closed due to the heat and lack of air conditioning or a fan.

As we were discussing our options, we spent 15 minutes waiting for our drinks until we went and collected them off the bar ourselves as the bar staff stood talking.

We then approached a lady in the side office and explained we were unhappy with our rooms and enquired if they had any alternatives. We were abruptly told they hotel was fully booked – at this, she turned and disappeared back into the office. We stood, rather flabbergasted that there was no attempt to discover what the issues were, and such lack of willingness to help.

15 minutes later the office lady was speaking to a lady in a suit who we presumed was the hotel manager and she was sent over to find out what our issues were. We explained each of the rooms issues (as above) to receive a short sharp response that no-one had ever reported such issue and that the hotel was fully booked - with that she disappeared.

As we were finishing our drinks, both the office lady and the manager came to the table and the manager asked us to explain the issues again – we did, and were met with a barrage of statements saying the damp issue in the room had been fixed and the room redecorated, they didn’t understand the issues with room 1 and made to feel stupid about the safety issues we raised round room 14. Our question about the rooms looking nothing like the website fell on deaf ears and conversation ended with the response that the hotel was fully booked and they disappeared.

We were made to feel very uncomfortable by the staff through their unhelpful, aggressive and abrupt manner and decided to check out of our rooms despite having nowhere else to stay. I have never felt so aggrieved by a situation to write this type of review on trip advisor as you can see from my previous reviews.

I don’t know which bedroom the previous reviewer stayed in to warrant such a well written and glowing review but not only were the rooms a disgrace but staff were unhelpful and unpleasant. I have uploaded photos of my experience with a comparison of the room advertised on the website and my actual room.

I have contacted the Citizens Advice service who have in turn contacted the Trading Standards Authority who are reviewing my case under Consumer Protection from Unfair Trading Regulations 2008.

  • Stayed July 2013, travelled with family
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank missbrightstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 31 July 2013

Visited this hotel at the weekend and had a brilliant break. The welcome was warm and all of the staff very attentive and helpful. The room was spacious, with great ensuite, and had everything you would expect to find. The refurbished bar and restaurant was great, and offered a good choice of food and very reasonable prices. We had breakfast and several snacks and meals during our stay all of which were excellent and offered great value for money. The hotel is in a great vocation with only a short walk to the town centre, which offers a good choice of shops and facilities. The station is also close by with quick and regular trains to both Edinburgh, Glasgow and the rest of the surrounding areas. Give this place a go if you are visiting the area.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polmont, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2013

The hotel furnishings and fixtures in this hotel are very worn throughout. Even though this place needed new carpets, new pillows/comforters and revamped bathrooms. The room itself was a poor standard, towels were clean and the halls soother coughsweet in ITS wrapper left on the bed was an interesting touch.
Breakfast;
cheap orange juice, the cold tea, microwaved egg and sausage (cheap sausages) toast was barely toasted and one hard rasher of bacon

Overall if you want a really cheap room and don't care about any service / quality, go ahead.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kpandyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Falkirk hotels

Scotland, United Kingdom
Level 5 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 March 2013

Been a few times for lunch with work mates and always find the service and staff helpful and polite. The food is good bar lunch style and the macaroni cheese is one of the best I've had anywhere else - the deluxe macaroni comes with a slice of bacon on top.
Would recommend if you need to escape the office for a quite place to eat and have a chat.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TiredMumScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, United Kingdom
Level 5 Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 December 2012

Went for xmas lunch with workmates what a great meal,soup hot with crusry bread,main course turkey 3 big fat slices moist and tasty perfect roasties three chippolatas and veggies great value for money would recomend it and we will visit again.Please note we did not stay over this was only for a meal.

  • Stayed December 2012, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank smellyoldron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2012

We have checked in - thankfully only for a single night - and I can honestly say I haven't seen anything like this EVER! The staff were kind, polite and helpful. Its all downhill from here.

On arrival, we were shown to our room (#7 which also happens to be the fire exit room for the top floor). We were amazed at the condition of the room ( according to the hotel's website all rooms have been refurbished - simply not true of Room 7!!!); there is no fresh air unless the fire escape door is opened to the stairs; there is no airconditioning or fan; its stuffy; the free standing wardrobe has a backplate that swings freely thus not instilling any confidence in unpacking; there is a strong smell of antiseptic on the second floor; there are at least 6 bags of dirty washing stacked on the landing at the head of the staircase; the bed has no bedskirt to hide the mattress or its legs; the carpet is split at the seams and is stained; there is only a blind covering the window; there is no decoration on the walls; the ceiling has evidence of damp causing its wallpaper to separate ... and then there's the bathroom, which is a little grubby. Mmm, a big mistake has been made by booking into The Graeme Hotel in Falkirk. Lord only knows what experiences tomorrow's breakfast will bring.

This establishment is not representive of its website. Take my suggestion and look elsewhere. I generally check Trip Advisor before booking anything personally untested and cannot believe that I overlooked doing so for this booking. As I said at the beginning, thankfully we are only staying here for 1 night.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fi_56_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, Scotland
Level 4 Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 July 2012

The bar meal from the Graeme hotel is fantastic and superb value for money, were planning a Saturday of eating and drinking there soon!

2 courses for six quid at lunchtime had me doubting but I was very surprised at how good it was.

  • Stayed July 2012, travelled with friends
    • Value
    • Service
Helpful?
1 Thank ROBERTANTHONY223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Graeme Hotel Bar & Restaurant

Property: The Graeme Hotel Bar & Restaurant
Address: 40/42 Grahams Road, Falkirk FK1 1HR, Scotland
Region: United Kingdom > Scotland > Falkirk District > Falkirk
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #6 of 9 Hotels in Falkirk
Number of rooms: 14
Also Known As:
Graeme Hotel Falkirk
The Graeme Hotel Bar & Restaurant Falkirk, Scotland

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