Stayed at the Premier Inn next door on Friday 23rd May and booked a table for three. We walked across at 7:30pm and ordered a drink then stood at the sign that states ‘Wait to be Seated’. We waited but nobody came so we decided to find a table ourselves, this was quite a task as a lot of the tables were not cleaned down properly but we eventually found one that had reserved on it and thought this will do. After a while, and not really understanding what was going on, we spotted a member of staff and asked what the procedure for ordering was and she said order at the bar. So we went to the bar and I wanted a T-Bone steak and the wife wanted a sirloin but she wanted it very rare or blue, the member of staff said no problem and went off but returned straight away to inform us that T-Bone steaks had all gone so I ordered the same as my wife but medium rare. We bought more drinks and sat down and waited and waited then our meals turned up and what a disappointment. My wife’s steak was nearly well done and so was mine, she sent hers back and then it was brought back but only medium rare and very sinewy, it was a complete waste of time they would never get it right. It was very poor quality and quantity to start with and the price did not match. We will not be returning here to eat, even though the Premier Inn was excellent.
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