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1 of 5 bubbles Review of Dobbies

Ranked #133 of 183 Restaurants in Dunfermline
Cuisines: Cafe, British, Scottish
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly
Dining options: Lunch, Brunch, Breakfast, Free Wifi, Highchairs Available, Outdoor Seating, Parking Available, Seating, Wheelchair Accessible
Level Contributor
376 reviews
241 restaurant reviews
common_n_restaurant_reviews_1bd8 234 helpful votes
1 of 5 bubbles Reviewed 11 July 2014

We have a marvellous Dobbies in Aberdeen, so when we stopped off at Dalgety Bay we thought it would be as good - big mistake.

The cafe was really messy, and rather dirty actually at the server and into the kitchen which we could see behind the counter. We waited for almost 15 minutes for two cups of tea and extremely expensive cakes we'd selected. A young chap on the till was painfully slow making coffees and taking the money, and then just as we were about to be served next, a gentleman came back to the counter with two cappuccinos he said were stone cold.

All the while this poor slow guy at the till was trying to cope, three girls – one appearing to be the Manager - went in and out by him, to the kitchen cleaning, clearing, sweeping, etc, etc. Whatever happened to the customer comes first?

Despite me giving my drink vouchers for the two teas they were charged, and I had to ask for the amount to be taken off, which then saw one of the others help him out. He still managed to give me the wrong change, which he’d to correct. One of the pieces of cake - supposedly a lemon drizzle cake was rock hard....and had no lemon flavour

The toilets were not a patch on Dobbies plush ones in the Aberdeen store – formica cubicals you could see in to at the sides, and it was my second toilet of the day to have NO toilet roll. Not good enough.

Shopping? I wanted to find out the price of a storage bucket for bird food, and that was a mammoth task. Eventually after much searching I found an assistant who was sweeping and asked her. She was reluctant to stop her duties, then started walking off towards the till with me behind her, only to discover that was her leaving her brush in a safe place as she said it would give “a bad impression” to leave it by the houseplants where she’d been working. Then we both had to walk the length of the store again to where the bucket was. While there she felt the need to do a bit of ‘housekeeping’ and place a price tag for something totally unrelated to my query on the right item after much checking of details. Then I had to walk with her all the way to the check out again for the item I was querying to be scanned. As it was about 3 times the price I wanted to pay – Dobbies do know how to charge - I decided against it, and had to make my way right to the back of the store yet again to put it back. For someone who was anxious to not make a bad impression by leaving a sweeping brush unattended for a minute or two, she ironically didn’t make a great impression at all.

Will give this branch a wide berth should we ever be passing again.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank Larsonsmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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218 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Dunfermline, United Kingdom
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Oh dear!!!”
1 of 5 bubbles Reviewed 6 July 2014 via mobile

We thought that it would be a bit of a treat to have a Sunday morning breakfast at Dobbies on a nice bright summer's morning. We could have a nice breakfast and then shop for some plants. Oh dear.... not the relaxed enjoyable treat we were looking for! The queue for hot food was huge but we persevered. 15 mins later we got to the front of the queue only to find they "had no rolls left". 10.30 and they had no rolls. Funnily enough we passed their food shop on the way out and they had dozens of rolls! Still, if they can't get rolls from their own shop then maybe they could nip to Tesco (who own Dobbies) and is 5 mins away to get some. The toast we got in lieu of rolls was so hard it could have been used to tile the floor. The rest of the food was distinctly average and far from hot. There was no fresh orange in the chilled cabinet. The only positive is that the coffee was good. I am sure they do good plants too but by the time we'd endured the breakfast the moment had passed. My advice, if you want a nice breakfast to set you up for the day, is avoid Dobbies.

Visited July 2014
1 Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
37 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Lunch is not for busy people”
4 of 5 bubbles Reviewed 5 June 2014

I made a slight detour to my journey as I took a notion for Dalgety Bay Dobbies macaroni cheese with the most delicious roast potatoes but when I got there at 1325 there was no macaroni left. I was so disappointed and the other two options of steak pie and cajun chicken didn't appeal. The young man who served me was so nice and it made all the difference. Instead I opted for apple pie and custard and it was simply wonderful. So Dalgety Bay Dobbies, remember there are working people out there that are unable to squeeze lunch in before 1.30pm

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank Pat I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cupar, United Kingdom
Level Contributor
38 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Afternoon Tea”
4 of 5 bubbles Reviewed 17 May 2014

Friend and I had the Traditional Afternoon Tea and it was very good and
excellent value for money. We were also waitress served in a small area
especially for the Afternoon Tea which made it a bit special.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank Lorraine1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
145 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“best value breakfast on the retail park”
4 of 5 bubbles Reviewed 9 May 2014

title says it all, dobbies has to have the best value breakfast on the park, and if you have kids they will love the playground and the animals at the garden centre. next time i stay here i'll be having dobbies breakfast every day.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank TheAbductee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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