We have a marvellous Dobbies in Aberdeen, so when we stopped off at Dalgety Bay we thought it would be as good - big mistake.
The cafe was really messy, and rather dirty actually at the server and into the kitchen which we could see behind the counter. We waited for almost 15 minutes for two cups of tea and extremely expensive cakes we'd selected. A young chap on the till was painfully slow making coffees and taking the money, and then just as we were about to be served next, a gentleman came back to the counter with two cappuccinos he said were stone cold.
All the while this poor slow guy at the till was trying to cope, three girls – one appearing to be the Manager - went in and out by him, to the kitchen cleaning, clearing, sweeping, etc, etc. Whatever happened to the customer comes first?
Despite me giving my drink vouchers for the two teas they were charged, and I had to ask for the amount to be taken off, which then saw one of the others help him out. He still managed to give me the wrong change, which he’d to correct. One of the pieces of cake - supposedly a lemon drizzle cake was rock hard....and had no lemon flavour
The toilets were not a patch on Dobbies plush ones in the Aberdeen store – formica cubicals you could see in to at the sides, and it was my second toilet of the day to have NO toilet roll. Not good enough.
Shopping? I wanted to find out the price of a storage bucket for bird food, and that was a mammoth task. Eventually after much searching I found an assistant who was sweeping and asked her. She was reluctant to stop her duties, then started walking off towards the till with me behind her, only to discover that was her leaving her brush in a safe place as she said it would give “a bad impression” to leave it by the houseplants where she’d been working. Then we both had to walk the length of the store again to where the bucket was. While there she felt the need to do a bit of ‘housekeeping’ and place a price tag for something totally unrelated to my query on the right item after much checking of details. Then I had to walk with her all the way to the check out again for the item I was querying to be scanned. As it was about 3 times the price I wanted to pay – Dobbies do know how to charge - I decided against it, and had to make my way right to the back of the store yet again to put it back. For someone who was anxious to not make a bad impression by leaving a sweeping brush unattended for a minute or two, she ironically didn’t make a great impression at all.
Will give this branch a wide berth should we ever be passing again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.