Arrived at hotel for the above £36.95
Had a quick drink at bar but had to wait to be served because only 1 member of staff behind the bar
Went through to function hall asked where to be seated which was a good place in the hall we were meant to get a cocktail on arrival but if it hadn't been for myself picking up the cocktails we would nt have got one at all
The big tables were getting table service but we had to go ourselves to the bar ,the bar staff just walked past us all night
The bar area wasn't very clean the bar surface was very sticky my sleeves of my dress got marked as I picked up drinks from the bar
The food started coming out about 7.30 and we didn't get our sweet till about 9.40 and the entertainment had started by then so we didn't bother with tea or coffee
I complained to the Duty Manager I mentioned about no table service He said You should have asked but I said at the price everyone was paying we shouldn't have to ask for table service it should have been offered to everyone not just the larger tables
My friend is disabled and requires a wheelchair we had to ask to get in another part of the hotel the staff were very unhelpful and didn't seem to care
So we will certainly not be back .
- Official Description (provided by the hotel):
- The Dean Park Hotel in Kirkcaldy provides quiet sanctuary within the buzz of a thriving town. Combining country house charm with modern comfort, the Dean Park Hotel in Kirkcaldy provides quiet sanctuary within the buzz of a thriving town. The beautiful hotel, situated on idyllic grounds, has recently undergone a revitalising face-lift to bring the hotel’s main reception areas, lounge bar and Kensington Suite into modern splendour and abundance in what is to be a continuous refurbishment over this year. ... more less
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- Also Known As:
- Dean Park Kirkcaldy
- The Dean Park Hotel Kirkcaldy, Fife