Arrived Sat 3rd May at approx mid day for a 2 night stay.
Sign in car park had said to leave luggage in car, which we did. Room was not ready, quite acceptable, but was asked to leave my car keys and housekeeping would see to things.
Returned at 4pm and given keys to Room 10. When we got there, no luggage, it was still in the car. No offer to give assistance to get our luggage.
On closer inspection, the room was dull and dingy with very limited external light.
It was located in a semi basement off reception and in my opinion very unsuitable for this class of Hotel.
I asked to be moved and was given room 20.
Again this was in the basement but had a rear access door and seemed much better.
We showered and changed and went out for the evening.
When we returned and went to bed we discovered that right outside our room in the back yard was the central heating boiler and plant room. It hummed and whined all night.
Over 2 full nights I think I got about 4 hours sleep.
It was a nightmare.
The Hotel is in an excellent location,
But I am afraid the rooms I stayed in were most definitely not suitable for a 4 star rated establishment.
There were other problems which in comparison were minor.
Poor service at breakfast, and disgustingly when we got back to our room on Sunday afternoon a carrier bag had been left presumably by housekeeping containing someone else's dirty discarded clothing and other rubbish.
All in all it would be fair to say we didn't enjoy our visit and won't be back.
- Official Description (provided by the hotel):
- Macdonald Rusacks Hotel in St Andrews is a golfers paradise. Overlooking the world famous Old Course, you can indulge in a round or simply watch others tee'ing off from our comfortable R Bar. Our award-winning Rocca Bar & Grill serves the finest and freshest food against the backdrop of the Old Course's 18th hole. Our luxurious bedrooms are the perfect place to rest your head after a day exploring this beautiful seaside town. ... more less
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- Also Known As:
- Macdonald Rusacks St Andrews
- Hotel Macdonald Rusacks
- Rusacks Hotel
- Macdonald Rusacks Hotel St Andrews, Scotland