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“Every comfort assured here.”
Review of Rufflets Hotel

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Rufflets Hotel
Ranked #2 of 16 Hotels in St Andrews
Certificate of Excellence
tillicoultry
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Every comfort assured here.”
Reviewed 1 December 2013

We came back again to Rufflets as we have thoroughly enjoyed our previous stays here, and once again we were delighted with all aspects of our stay. To begin with we found we had been given an upgrade to a large Turret room as we were previous visitors, and the room was wonderful, spacious and comfortable in every way. Having returned to our room after a most enjoyable dinner on the first night of our break we found the "do not disturb" teddy who lives in the room was holding a "Welcome back" card for us (what a nice touch!), the bed was turned down, curtains drawn and table lamps lit, all adding to our pleasure at being back there! The meals were delicious and varied and the staff did everything to make sure visitors to the hotel felt comfortable and cared for. We look forward to our next stay there very much

Room Tip: If you can, choose the Turret room, No. 11, a spacious room, with a very comfortable sitting area ov...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank valerius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 6 December 2013
Dear Valerius,

Many thanks for taking the time to leave your feedback - and thank you for the kind comments.

We do work hard to continue to maintain the high standards across the hotel - with so many repeat clients, we do need to keep up the quality.

In January, we will be closing for alomost 3 weeks, and will be carrying out some of our annual refurbishments, and will be doing work in a number of bedrooms and bathrooms - so I hope that you will be able to come back soon to see what we have been doing!

Care and comfort is what all the staff aim to provide - and we are delighted to be able to read when the hard work pays off.

Thank you again,

Stephen
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Glasgow
Level Contributor
128 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 29 November 2013 via mobile

We stayed here for our anniversary which we mentioned prior to booking. Disappointingly nothing special was arranged. We stayed in the gatehouse as we had two dogs with us. The food was lovely, meevening and mor.ing. staff were friendly and servoce good

Stayed November 2013, travelled with friends
Helpful?
Thank StephanLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 2 December 2013
Many thanks for the feedback - and sorry not to mark the special occasion........there should have been a card in the room for you (to go along with the special welcome packs that we provide for the dog-guests) and I am unsure why it wasn't there.

Have managed to replace the TV remote (and thank you for the honesty about it - I am sure that your dog doesn't do that too often......)

Hopefully we will be able to welcome you all back in the near future.

With my best regards,

Stephen
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Edinburgh
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 November 2013

Just stayed one night but would definitely return. The setting is great, close to the town but right in the country. The hotel is very comfortable and was lovely and warm on a cold night. The room facilities were excellent with a huge bathroom with spa bath and separate shower. The turn down service with the teddy and hot water bottles was cute!
The food was tasty and fresh both at dinner and breakfast, and all of the staff we met were friendly and welcoming, giving a real feeling of personal service

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank suzied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 5 December 2013
Delighted to read how much you enjoyed your stay - and we do hope that you will find the time to be able to come back and stay.

Personal service - with the quality and the smile - is something that many of our guests comment on and I am pleased to see that you enjoyed the same consistant experience.

Do keep an eye on our website - we do publish some really good special offers from time to time, and we will also make sure you get a copy of the emails that we send out to our past guests to let them all know the range of special breaks that we are planning for the year ahead.

With my best regards,

Stephen
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Glasgow, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 November 2013

Stayed there for my girlfriends birthday and got it on a deal. Just as well as we couldn't have justified paying between £260-£300 for this stay. Lovely hotel and staff, food was amongst the best I've tasted but our room could have done with a makeover. It was dated and run down. The bed was enormous and very comfortable and room was big enough. In all, if I was paying this sort of money there are loads of nicer places for that value.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JUVEJEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 26 November 2013
Thank you for the feedback, and whilst we are pleased to note that you found the hotel, the staff and the food learly so very good, we are disappointed to hear that you feel it would not be worth the money at the normal prices.

We are going to be starting our annual refurbishment programme in January, and part of this will include some major spend on some of the bedrooms, which, once done, would make it better value.

Glad that you were able to enjoy the special offer though.

Regards

Stephen
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2 reviews
Reviewed 22 November 2013

Had a great stay. Our room was lovely and warm which was very welcoming on a cold winters day. Evening turn down service is a nice touch. Very comfortable bed. The crackling fire in the lobby was lovely to sit next to and enjoy a gin and tonic. To top it off the food was fantastic both dinner and breakfast. Would love to go back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catrionasyme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 5 December 2013
Warmth, comfort, great food and excellent service is what we look to provide, and it is pleasing to read that we continue to do this - and very pleased to read your comments.

With 3 open fires, there are lots of places to sit and enjoy that gin and tonic, or whatever the preferred tipple is (and we have lots to choose from!).

Hope you do manage to find the chance to come back soon.

Regards

Stephen
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Dunfermline, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2013

We stayed at Rufflets for two nights to celebrate our silver wedding anniversary. We were welcomed very warmly by all staff we met. The hotel has been refurbished since we last stayed a couple of years ago and it is beautiful. The food was excellent - we understand that the main chef was off on our second evening however the standard of food was maintained. Choice of menu was fantastic including the breakfast menu! Our room was beautiful with a lovely seating area and a door out to a little balcony - I think it was one of the turret rooms. All the staff were great especially Angela which made our stay special.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 2 December 2013
Dear Mary

Glad to hear that you had both enjoyed the stay for your Silver Anniversary, and it is always a treat for us to be able to welcome returning guests (something that we do often).

I do hope that it wont be another couple of years before you come back again - we are going to be doing another range of refurbs to some bedrooms in the new year which you can come and check out.

Regards

Stephen
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1 review
Reviewed 22 November 2013

Perfect for a romantic break. Very luxurious but affordable. Good size room, beautiful grounds, great food & lovely bar with real ale. We loved the fact thar your bed is turned down in the evening. Breakfast is especially brilliant. All the staff are helpful & friendly. Highly recommended, will return!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samleighton87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 11 December 2013
Many thanks for taking the time to give us your feedback, and we are all delighted to hear that we are continuing to provide the excellent value without compromising the quality of what we do.

Keep an eye on our website - we do have some special offers available from time to time.

Regards

Stephen Owen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rufflets Hotel

Property: Rufflets Hotel
Address: Strathkinness Low Road, St Andrews KY16 9TX, Scotland (Formerly Rufflets Country House Hotel)
Phone Number:
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in St Andrews
#2 Luxury Hotel in St Andrews
#2 Romantic Hotel in St Andrews
#6 Business Hotel in St Andrews
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rufflets Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
This luxury family hotel, situated in 10 acres of secluded gardens, has been under the same family ownership for over 60 years. Located a few minutes' drive from the centre of town, golf courses and beaches, the hotel is popular with couples and families. Rufflets is surrounded by mature gardens which supply the fine dining restaurant. Free parking and WiFi. ... more   less 
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Also Known As:
Rufflets Country House Hotel St. Andrews
Rufflets Country Hotel
Rufflets Country St Andrews
Rufflets Hotel St Andrews, Scotland

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