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“Little Gem”
Review of Rufflets Hotel

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Rufflets Hotel
Ranked #2 of 16 Hotels in St Andrews
Certificate of Excellence
Edinburgh, United Kingdom
2 reviews
“Little Gem”
Reviewed 28 April 2014 via mobile

Had an excellent stay at Rufflets last weekend. Four adults and a baby booked in for 2 nights for my mother's 70th birthday surprise. And what a lovely surprise it was too. Two stayed in a classic room and two in the turret room which was stunning and had wonderful views of the gardens. Breakfast and dinner in the restaurant was delicious. Our baby was welcomed at all times and despite the fact he slept through dinner, there was never any problem with him coming into the restaurant which allowed us all to relax and eat together. Thank you to all the staff at Rufflets for a perfect stay. We hope to return soon.

Stayed April 2014, travelled with family
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
Many thanks for your feedback - it is all very much appreciated.

We were pleased to read how well the weekend went - and especially so to see that we made sure that your baby son was so well accommodated for. We are a very 'family-friendly' hotel, and whilst we dont have the leisure facility that some families seek, do provide a great service for all ages.

Hope that you will be able to return in the near future.

Regards

Stephen Owen
General Manager
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1,120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2014

We stayed at Rufflets to celebrate our anniversary after getting married there 2 years ago.

We arranged our booking with Jennifer at reception and she was so accommodating to our needs. When we arrived we were shown to our lovely room 8 which was so spacious and decorated beautifully. The trademark Rufflets bear was waiting on our bed and the shortbread was quickly consumed!

We ate in the Terrace Restaurant in the evening and the food was just wow. We had delish bread and dip to accompany our food. We both had choc puddings of brownie and choc tart, both heavenly. Gavin I think was in charge and he again was so accommodating and friendly.

We slept so well in our huge bed and had such a relaxing experience in the rain shower in the morning.

The breakfast buffet was really good as was our ordered dish. The only let down to our visit was the breakfast service staff. The girl who was in charge was very unfriendly and it felt like her smiles were very forced, as if she didn't want to be there. This rubbed off on the other staff serving who seemed a little fed up. There were a few things I would expected at breakfast for example our toast rack was empty at the end of the table for a while and no-one asked if we wanted a top up. Complete opposite of the dinner service from the previous night where we were offered top ups on everything.

We had a lovely walk around the gardens after breakfast and then a chill out on the reception couches with the papers. On check out the girl at reception was lovely.

All in another great visit and we are looking forward to celebrating anniversary number 3 with the Rufflets team.

Room Tip: All the rooms we have stayed in have been lovely.
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank Roundtheworldscots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
I was delighted to read that you had enjoyed another great stay with us at Rufflets (and have noted the comments on the consistency of the service) - and thank you for taking the time to give us your feedback.

We do hope that you might find time before the next anniversary to be able to come and enjoy the hotel yet again.

With my best regards,

Stephen Owen
General Manager
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San Diego, California
2 reviews
Reviewed 25 April 2014

I was on the top floor under the eaves in a beautiful spacious room with a grey and wine-colored palette. It was obvious that a lot of thought went into the design of this room. So many of the little things that make a difference in a room such as lighting and enough well located plugs are well done here.

  • Stayed April 2014, travelled on business
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Helpful?
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
Dear Donna

Delighted to read that you enjoyed the (brief) stay at Rufflets so much and we do hope that it wont be your last.

It is a wonderful hotel to visit (and work at also).

Regards

Stephen
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Los Angeles
Level Contributor
3 reviews
Reviewed 25 April 2014

after having spent 7days exploring the Lake District and the Highlands, we arrived at Rufflets and were met by wonderful staff! After checking in to our beautiful rooms, we went for a walk around the grounds. it was fantastic! Very peaceful and lovely...Stephen Owen the Operations Director was a love and hosted a most incredible dinner with his lovely wife and daughter. It was all around a fantastic stay. The next day he was so kind to take us around St Andrews and Castle course. I will always think of Rufflets and hope to come back!!!

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
Thank Chersco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
It does seem that you, like many of our guests, do fall in love with Rufflets once thay have been able to come and stay.

It is a special hotel, in very special place - and the peace and tranquility, backed up by the care and attention that the staff take in providing the great service, is all something needs to be experienced first-hand.

I trust that the rest of the trip around our beautiful country went well, and that the journey home was trouble free!

Regards

Stephen
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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 April 2014

Everything was great about the hotel, service, rooms, breakfast could not be faulted. Highly recommend and only a 5 minute taxi to the centre of St Andrews. A hidden Gem amongst all the big franchised hotels

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Jamiecameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
Thank you for taking the time and effort to leave your feedback after the recent stay, and we are pleased to see that you enjoyed it so much.

The hotel is only a short drive into the hustle and bustle of the town, and so our guests can enjoy the peace and tranquility of the hotel and gardens, but also pop into St Andrews to soak up the atmosphere.

Hope that you might be able to find time to return - it would be a pleasure to be able to welcome you back.

Regards

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014 via mobile

Before we ever arrived in Scotland, the staff at Rufflets were very helpful and accommodating. They helped arrange our private car from and to Edinburgh Airport, and made dinner recommendations and reservations for our stay.
The staff were all lovely, our room was perfect, the house and grounds were just beautiful and welcoming. The restaurant, for dinner and breakfast, was peaceful, with simple elegance and delicious meals.
Everyone at Rufflets made us feel like we were home, and made all of our needs during our stay simple to meet. We will definitely stay there again. Thank you.

Stayed April 2014
Helpful?
Thank ewdorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 30 April 2014
I was delighted to read how much you enjoyed the stay at Rufflets, and we do take great efforts to make sure that our guests have a good experience from even before they arrive with us.

We know that at Edinburgh airport can be a bit difficult to sort transfers or taxis, and so quite often we will use a local company to meet and greet when people fly in.

Thank you for your feedback, and I hope that you might be able to make it over again soon.

With my best regards,

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cockermouth, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2014

Our family took a 4 night break at Kinness Lodge and we all found it the perfect place to stay. If you enjoy walking there is a couple of different ways in to St Andrews either straight down the road or the more scenic way of Lade Braes Walk if you cut throuh the cemetry, this takes approimately 30-40 mins. The lodge was spacious & clean and very comfortable and it even had its own 'pet' chaffinch that would tap on the window of the room that you were in to say hello!!! There is an excellent forest park called Tentsmuir about 15 minutes drive away from Rufflets where you can walk or cycle around and take in the wildlife and if you go on the beach to the east of the forest there are a colony of seals and when we visited we must have seen at least 50 !!! I have been informed by my wife and children that we are DEFINATELY returning to Kinness Lodge and Rufflets. Thankyou for our visit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenOwen, General Manager at Rufflets Hotel, responded to this review, 25 April 2014
Dear David

Glad to see how much you enjoyed the stay in Kinness Lodge with the family - it is indeed a great option for accommodation at Rufflets.

It does seem that you have been able to explore much of the area - and there is much more to see and do (and Kingsbarns beach is my own favourite) and St Andrews is not all just about golf!

Hope to be able to see you all again soon - and would be delighted to give you some pointers as to the other places to visit in the area.

Regards

Stephen Owen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rufflets Hotel

Property: Rufflets Hotel
Address: Strathkinness Low Road, St Andrews KY16 9TX, Scotland (Formerly Rufflets Country House Hotel)
Phone Number:
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in St Andrews
#2 Luxury Hotel in St Andrews
#2 Romantic Hotel in St Andrews
#6 Business Hotel in St Andrews
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rufflets Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
This luxury family hotel, situated in 10 acres of secluded gardens, has been under the same family ownership for over 60 years. Located a few minutes' drive from the centre of town, golf courses and beaches, the hotel is popular with couples and families. Rufflets is surrounded by mature gardens which supply the fine dining restaurant. Free parking and WiFi. ... more   less 
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Also Known As:
Rufflets Country House Hotel St. Andrews
Rufflets Country Hotel
Rufflets Country St Andrews
Rufflets Hotel St Andrews, Scotland

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