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“Made to feel very welcome by Concierge staff.”

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Old Course Hotel, Golf Resort & Spa
Ranked #1 of 17 Hotels in St Andrews
Certificate of Excellence
Reviewed 20 October 2013

We had a mix up with our booking which was my fault. It was the travel agent ( Hotel Connexions) who sorted it all out and was a star. We were made very welcome by Concierge, Mike and Alistair and co. could not have been more friendly. Even made sure we went to the beach with an umbrella in case it rained, phoned a taxi to get us to our restaurant. They recalled detail of each conversation and managed to pick up where we left off next time they saw us. Not easy in a hotel with guest numbers in the hundreds. I would say genuine interest and caring. Thank you.
Other staff at reception would do well to follow their example.
Room was nice and service was overall good. Things did let the hotel down and it was not a five star experience. The robes described as fluffy in the web-site were tatty and I am sorry but no matter if you are a five star hotel you cannot be so far removed from reality so as not to know that a full Scottish breakfast has baked beans. Perhaps there is a feeling that baked beans are too common but they are needed for the full breakfast experience. Include them in future and let guests decide.

  • Stayed: October 2013, travelled with family
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Thank L1NLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,121 - 1,127 of 1,673 reviews

Reviewed 19 October 2013

The location of this hotel is second to none in St Andrews and you feel it actually forms part of the Old Course. On arrival and through to departure, the staff could not make you more welcome and do everything to make your stay special. The room was spotless, with all amenities you would expect in a 5 star hotel. There is almost no noise to be heard once within your room which forms part of a good nights sleep. The breakfast restaurant is situated on the top floor and what an experience it is to sit and watch the golfers play with the sea beyond the course as you indulge in an excellent selection of local produce, and all as much as you want. I would recommend requesting a table at the window. I will certainly return for another memorable stay.

  • Stayed: October 2013, travelled as a couple
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1  Thank Kengolf12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

This is now the second time we have stayed at the old course hotel in the last 6 months and we decided to come back (even though slightly disappointed having stayed here with friends) as it is a fabulous location. Front of house are friendly and helpful but our room is beyond disappointing. The bathroom door not only doesn't lock shut (just as well we are married) but looks like the wood is rotting. Our bed at home is much larger, in fact our room is larger. The hair dryer is what I would expect at a travelodge not a 5*hotel. I guess we'll have to make sure we are not spending to much time in our room!

  • Stayed: October 2013
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2  Thank Mckelly777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013 via mobile

We stay here at least twice every year because of the great location & relaxing Spa. I agree with other reviews that some areas of the hotel are looking a bit tired & our room did have a "damp" like smell but overall the hotel offers 1st class facilities in a great location ... especially for golfers..... Sit back, relax & take in the view.
We have dined at Sands Grill on each stay and have been left disappointed on almost every occasion. On this recent trip we were all happy with main courses (plaice & pork belly) however the starters were not to the standard expected at a 5 star hotel. The Thai Crab cakes were served cold in the middle, these were returned only for the 2nd serving to be the same. This was deducted from our bill. The Crab & Prawn Rigatoni was were nice but the portions were very small... no more than 3 table spoons per serving so very poor value for money !! The etiquette of the waiting staff could also be improved as they started removing plates before we had all finished eating..... again not what you expect at a 5 star hotel.
On check-out we were over charged £120 for golf at The Dukes which was pre-paid in advance at reservation. We raised this when settling our account & received a receipt with the corrected amount. However, the wrong (higher) amount was still charged to our credit card & has resulted in a call to the hotel for a refund. They were most apologetic but this should not happen at a hotel of this standard & does leave a bit of a bad taste..... strange how you are never under charged!!
All being said we will be back.

Stayed: October 2013, travelled as a couple
Thank garyyeoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Stayed here for one night as a surprise treat from my daughter. The hotel was first class in every respect - the location, room, spa, staff and food were five star! We enjoyed a fabulous tasting menu in the Road Hole Restaurant - the very best of Scottish ingredients prepared and served to the highest standards. A Hot Stone massage in the Spa was expensive but worth every penny! Would definitely return to this hotel.

  • Stayed: October 2013, travelled with family
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1  Thank Jacquie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

As frequent visitors to St Andrews, we have always wanted to stay in the Old Course Hotel and we cannot fault it from the time we arrived, to the time we left. From Tam on the door to David (the concierge) and the reception staff, all were very welcoming and so helpful. A special mention to David though as he got us an upgrade to a deluxe suite, complementary champagne and canapés. He was so helpful and we can't thank him enough for the lovely surprise. The suite was spectacular, views of the 17th fairway and all the way up to the 18th! Lovely! As my partner is a golfer, he thought all his Christmas's had come at once. We couldn't fault our stay at all and would love to return one day......

  • Stayed: October 2013, travelled as a couple
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1  Thank Moira M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Recent visit was mixed. Made very welcome on arrival and offered to be shown to room, but having been before we were happy to go to room on our own. However, there was a very obvious damp smell in the room on arrival so we called reception. Housekeeping arrived and offered to spray the area, but we declined and asked for another room. Housekeeping advised there were no rooms but offered to check. The lady who checked us in at reception then arrived and took us to a suite on the same floor. Have to say above expectations and good customer service though room should have been checked by housekeeping and given the all clear prior to our arrival.
As other writers have said hotel is looking a bit tired, carpets worn in certain areas but staff were very welcoming and helpful.

  • Stayed: October 2013, travelled with family
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Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Course Hotel, Golf Resort & Spa

Address: Old Station Road, St Andrews KY16 9SP, Scotland
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St Andrews
#1 Luxury Hotel in St Andrews
#1 Romantic Hotel in St Andrews
#5 Family Hotel in St Andrews
Price Range: £130 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Old Course Hotel, Golf Resort & Spa 5*
Number of rooms: 144
Official Description (provided by the hotel):
Bordering the renowned 17th ‘Road Hole’ of the Old Course in the Home of Golf, the Old Course Hotel enjoys a spectacular location overlooking the famous links courses, the West Sands beach and the beautiful Scottish coastline. Discover the historic university town of St Andrews, just a short stroll from the resort, and explore the surrounding countryside of the ancient Kingdom of Fife. With a combination of classically elegant and contemporary interiors, the hotel offers quietly confident service, luxurious facilities and a warm welcome in the finest traditions of Scottish hospitality. ... more   less 
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Also Known As:
Old Course Hotel, Golf Hotel St. Andrews
Old Course Hotel, Golf Resort And Spa
Old Course Resort
Old Course Hotel, Golf Resort & Spa St Andrews, Scotland

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