We had a mix up with our booking which was my fault. It was the travel agent ( Hotel Connexions) who sorted it all out and was a star. We were made very welcome by Concierge, Mike and Alistair and co. could not have been more friendly. Even made sure we went to the beach with an umbrella in case it rained, phoned a taxi to get us to our restaurant. They recalled detail of each conversation and managed to pick up where we left off next time they saw us. Not easy in a hotel with guest numbers in the hundreds. I would say genuine interest and caring. Thank you.
Other staff at reception would do well to follow their example.
Room was nice and service was overall good. Things did let the hotel down and it was not a five star experience. The robes described as fluffy in the web-site were tatty and I am sorry but no matter if you are a five star hotel you cannot be so far removed from reality so as not to know that a full Scottish breakfast has baked beans. Perhaps there is a feeling that baked beans are too common but they are needed for the full breakfast experience. Include them in future and let guests decide.
- Official Description (provided by the hotel):
- Bordering the renowned 17th ‘Road Hole’ of the Old Course in the Home of Golf, the Old Course Hotel enjoys a spectacular location overlooking the famous links courses, the West Sands beach and the beautiful Scottish coastline. Discover the historic university town of St Andrews, just a short stroll from the resort, and explore the surrounding countryside of the ancient Kingdom of Fife. With a combination of classically elegant and contemporary interiors, the hotel offers quietly confident service, luxurious facilities and a warm welcome in the finest traditions of Scottish hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Old Course Hotel, Golf Hotel St. Andrews
- Old Course Hotel, Golf Resort And Spa
- Old Course Resort
- Old Course Hotel, Golf Resort & Spa St Andrews, Scotland