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Fairmont St Andrews
Ranked #4 of 17 Hotels in St Andrews
Certificate of Excellence
Reviewed 31 October 2013

Had a nice overnight stay at the Fairmont St Andrews. We had stayed here when it was first built and it was as good as we remembered. We had dinner in the Club House as the main restaurant is currently being renovated and had a great meal. The set-up for breakfast was not the best - they could have done with more tables and whilst they did offer juice and pastries while you waited for a table it wasn't ideal. One thing I would mention is that they don't appear to have hairdryers in their rooms or perhaps it was just missing in our one! We made use of the shuttle to St Andrews and had a nice walk about the town. Enjoyed a few cocktails - would recommend Green Park (without the froth!) - very nice!

  • Stayed: October 2013, travelled as a couple
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Thank airyhillock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,204 - 2,210 of 3,270 reviews

Reviewed 31 October 2013

We have stayed in a number of Fairmont Hotels in the USA and Canada and every one has been excellent ,whether a modern building, or an iconic ex-CPR hotel.
Based on this experience we decided to spend a celebration weekend in their St Andrews hotel. Unfortunately it does not compare with the North American hotels and we were extremely disappointed, definately not 5 star.

The hotel is situated about 3.5 miles from St Andrews town centre and is surrounded by golf courses. It is a large building and internally the proportions are definately 'American'. We had booked a deluxe seaview room and it was a large room very well appointed and furnished. The bathroom was 'huge' by hotel standards and as well as a large bath, unusually had a large 'free standing' shower cubicle. Excellent room and up to their 5 star rating.
On first night we had booked a recommended restaurant in the town so our first meal was breakfast. Breakfast is served in the main restaurant in the Atrium. This is a huge 'space', which the hotel is built around, containing the restaurant and a lounge area. The ceiling of the Atrium is the hotel roof above the 3rd floor, it is of 'aircraft hanger proportions' and consequently lacks atmosphere.

Breakfast was a big disappointment on both mornings. The choice is excellent but the buffet cooked food was lukewarm as was the coffee a toast on the first morning. If you are going down the 'buffet breakfast' option you have to ensure the food is hot and constantly replenished to avoid 'becoming dry'. This the restaurant failed to do on both occasions, other large hotels we have visited seem to manage, so I don't understand the problem. To be fair you can avoid the 'hot' buffet and get omelettes, fried and poached eggs cooked on demand which were excellent. I have noticed some previous reviews have highlighted this lukewarm breakfast problem so I would have thought the hotel management would be taking some action.

It was our intention to have dinner on our second evening but after experiencing breakfast we decided to dine in St Andrews again which has a huge choice of restaurants.
We will stay with Fairmont again in North America but not with their St Andrews hotel. .

Room Tip: Sea view rooms give a view of the sea over the golf course.
  • Stayed: October 2013, travelled as a couple
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Thank GordonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 20 November 2013

Thank you for taking the time to write a review on our Trip Advisor page following your recent stay with us. Your feedback is very important to us and I was sorry to hear that we failed to meet your expectations.

To allow us to look into your experience further, I would be grateful if you would contact us at the following address standrews.scotland@fairmont.com to ensure we are able to respond appropriately to the issues you have raised on this site.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Fantastic location with wonderful views of the coastline. Sumptuous rooms and excellent service, and even though there were service delays at dinner we were amply compensated by the wine being taken off the bill. Wonderful weekend stay, would highly recommend.

Stayed: September 2013, travelled as a couple
Thank DJKebab7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

I don't play golf but if you do you will love this place. It is first class all the way. The in-hotel restaurant was wonderful as well. The views of the water, the greens of the golf course, and the overall ambiance can't be beat. Breakfast was also first class. A good place to stay and visit St. Andrews.

Stayed: September 2013, travelled with friends
Thank arie1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 20 November 2013

Thank you for taking the time to write a review following your recent stay with us. I am delighted to hear that you had such a wonderful time and that enjoyed our spectacular surroundings!

Likewise it is great to learn that you enjoyed our cuisine both for dinner and breakfast and that you would recommend Fairmont St Andrews as a place to stay!

We look forward to welcoming you back in the near future.

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Reviewed 30 October 2013

Always stay at Fairmont when visiting St Andrews. Friendly welcome and staff always willing to help. Free transport too and fro the town. If you get the chance visit for the Christmas market - if your wallet will cope!

Stayed: October 2013, travelled as a couple
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

Visiting our son at university. Very quick review..... Staff all really helpful, kind etc etc. Rooms very average and level of cleanliness not great and not what is expected from 5 star. Basically, beds, linens , pillows, bathrooms all need reviewed. Breakfast grim - but appreciate it is large hotel! Please please make tea with boiling water and no obvious managers on floor to oversee operations. Felt sorry for poor chef on egg station - totally understaffed for level of orders. Still, was with the people who mean most to me - so we enjoyed!!

  • Stayed: October 2013, travelled with family
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Thank 577Nicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 20 November 2013

Thank you for posting your review on Trip Advisor following your recent visit to Fairmont St Andrews. Your feedback is very important to us and I was sorry to hear that we failed to meet your expectations.

I truly believe that it is thanks to our staffs commitment and dedication that we are able to make our guests feel so welcome and I thank you for your kind words to the team. I shall look forward to passing these on.

I was sorry to learn that you found our guestrooms in need of a review. To enable us to offer such high quality comfort, we do monitor many aspects of our guestrooms including our mattresses and soft furnishings regularly. However I shall certainly pass your comments on to the relevant person to look into this matter.

We do work diligently to ensure our guest receive only the best quality of food and I am sorry that we let you down during breakfast on this occasion; we do as a matter of course continuously keep monitoring the temperatures on the hot and cold food items and replenish the foods in the chafing dishes and the fruits regularly. However I shall certainly feed your comments on to the appropriate person to review these matters.

I hope your son has since settled into university life well and we look forward to welcoming you back to Fairmont St Andrews in the future

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Reviewed 28 October 2013

Spent a couple of nights here. Staff were lovely. Room service could not have been more helpful & pleasant to make sure the order was spot on.
Had a wonderful massage in the Spa too - thoroughly recommend.
On the (slightly ) down side ..
It was a little bit further out of St Andrews than anticipated ( especially being non- golfer).
Although case was to be brought to the room I ended up fetching it myself. Not a big deal but frustrating to see the case still sitting in a public area.
However, left the hotel relaxed anyway.

  • Stayed: October 2013, travelled with family
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Thank bricKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 20 November 2013

Thank you for posting your review on Trip Advisor.

I am delighted that overall you enjoyed your stay with us and that you found our staff to be so welcoming and that you left so relaxed! I shall certainly pass your kind words onto the team.

It is disappointing to hear of your experience with Concierge, I can assure you that whilst this is not a common complaint, it is nevertheless disappointing. I shall follow this up with the team.

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Additional Information about Fairmont St Andrews

Address: St. Andrews Bay, St Andrews KY16 8PN, Scotland
Phone Number:
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in St Andrews
#2 Business Hotel in St Andrews
#3 Family Hotel in St Andrews
#3 Luxury Hotel in St Andrews
#3 Romantic Hotel in St Andrews
Price Range: £134 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont St Andrews 5*
Number of rooms: 211
Official Description (provided by the hotel):
Set on a 520 acre estate with a unique coastal setting, Fairmont St Andrews has something for everyone. From lavish rooms to a luxurious spa, championship golf to exquisite dining, our five star attention to detail is unsurpassed. Enjoy the views overlooking the medieval St Andrews and the North Sea. Play golf on The Torrance and The Kittocks or wind down in our Fairmont Spa with locally themed treatments using the finest Ishga Skin Care products. Indulge in delicate pastries and cakes in our Savoy Afternoon Tea experience served in the Atrium Lounge with a rich colour scheme and nautical elements that reflect the surrounding landscape including a lighting installation by renowned artist George Singer. We guarantee your stay will become a treasured memory! ... more   less 
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Also Known As:
Fairmont St Andrews Hotel St. Andrews
St Andrews Fairmont
Fairmont St Andrews Scotland

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