We booked a DBB deal which we thought was at a good price for a five-star hotel, but we were disappointed to find there were a few things which we felt did not match the five-star rating.
The hotel is large and we found the modern design and corporate feel unattractive. The friendly staff did not make up for the lack of ambience caused by the design and layout of the building.
Although we found staff friendly and attentive, for the most part, sometimes the service lacked attention to detail and service levels dropped below the required standard.
Our room was disappointing, with scratched furniture, stains on the carpet, and a very narrow gap between the bed and wall, which restricted access to the wardrobe. The room safe was up on a high shelf in the wardrobe which made access very difficult, particularly for anyone less than 6 feet tall.
Breakfast consisted of the usual hot dishes, but there was limited choice of cold dishes. The breakfast is served in the main dining room, 'Squires' and we overheard several table complaining of delays in staff service of tea/coffee/toast. We also encountered this problem.
In the evenings we dined in 'Squires' which had fewer customers than at breakfast and the service was better. We found the set menu included in our deal to have good choices, good value, cooking and presentation. The wine choices were good quality and reasonable value.
We also tried the two AA rosette gourmet restaurant 'Esperante' on one evening. Our package entitled us to a credit against the higher cost meals here. We enjoyed the different choices and food on offer here, and thought it a good experience overall, and worthwhile if you are prepared to pay the supplement.
We knew the hotel was some distance outside St Andrews, so the shuttle bus service was necessary and most welcome.
Overall, we enjoyed our visit to St Andrews which is a very attractive historical university town in a lovely part of Scotland.
If you want a large five-star with all the facilities, this could be for you, but try to get a good price deal.
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- Also Known As:
- Fairmont St Andrews Hotel St. Andrews
- St Andrews Fairmont
- Fairmont St Andrews Scotland