Fairmont has been my favourite hotel in Scotland for some time now and we've stayed several times over the last few years, so it was the obvious choice to take my wife's parents to celebrate their golden wedding anniversary. Although we enjoyed our stay we definitely felt that the hotel has lost its shine with a few small but noticeable things that made us feel that way.
Interestingly another reviewer mentions that they were offered a complementary glass of Prosecco on arrival as they were celebrating an anniversary. We had hoped for a token acknowledgement for the golden anniversary but unfortunately this didn't happen which made us feel that the hotel lacks the personal touch that would make it truly 5 star. For example on a recent stay in Gleneagles we received a personal letter from the manager welcoming us back to the hotel. Small thing but very effective.
Another reviewer also mentions having to top-up his own wine at dinner. This was also our experience and definitely not 5 star. Dinner was initially very rushed and it felt like there was a lack of staff albeit everyone who served us was very friendly and professional. However, at the end, there was confusion over the bill. All 3 of our rooms were on the same DBB package but this was not noted in the system and my wife therefore had to go to reception to sort it out when she should have been enjoying an after-dinner coffee while a member of staff sorted it. I must point out that the meal was very good and everyone enjoyed theirs.
The live music in the Atrium is a welcome addition and we enjoyed a couple of drinks there after dinner. That was where we had our last "niggle" when the drinks were wrong (a whiskey was brought instead of an amaretto). We also had Port served to us in a whiskey glass with what appeared to be a 25ml measure at best. I'd expect a trained barman to know which glass to use, or a trained waiter to recognise the error when uplifting the drinks. To the waiter's credit he did apologise and rectify the issue right away.
As ever, our room was excellent and comfortable. I still believe that the Fairmont breakfast is the best you will get anywhere in terms of variety and quality.
Overall we did have a great time, and I would recommend the Fairmont to others, but the minor niggles left us feeling it wasn't as good as previous visits. We had booked with an offer from Itison and we wondered if the service levels go down when such offers are on as we have noticed this in other hotels when staying with an offer.
- Official Description (provided by the hotel):
- Set on a 520 acre estate with a unique coastal setting, Fairmont St Andrews has something for everyone. From lavish rooms to a luxurious spa, championship golf to exquisite dining, our five star attention to detail is unsurpassed. Enjoy the views overlooking the medieval St Andrews and the North Sea. Play golf on The Torrance and The Kittocks or wind down in our Fairmont Spa with locally themed treatments using the finest Ishga Skin Care products. Indulge in delicate pastries and cakes in our Savoy Afternoon Tea experience served in the Atrium Lounge with a rich colour scheme and nautical elements that reflect the surrounding landscape including a lighting installation by renowned artist George Singer. We guarantee your stay will become a treasured memory! ... more less
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- Also Known As:
- Fairmont St Andrews Hotel St. Andrews
- St Andrews Fairmont
- Fairmont St Andrews Scotland