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Fairmont St Andrews
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Reviews (3,659)
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Reviewed 22 August 2014

We selected this hotel as a special birthday celebration, based on good reviews and recommendation from friends. Initial impressions were very good, from the warm reception (including a glass of Proseco for the birthday boy!) to the large well-appointed room with a view over one of the hotel's two golf courses and the quite impressive spa and pool. The concierge service is friendly and efficient (with local staff). However, most of the other staff we came into contact with were not local but, although very efficient, seemed to be East European.

We were staying on a B&B basis and had intended to sample restaurants in St Andrews but because the hotel's shuttle bus did not run after 6.00pm (the hotel is about 3 miles outside the town) we decided to eat in the hotel. It is here that I feel the hotel is lacking. The hotel is very much designed on the American model and within the hotel there is only one place to dine. This is an Italian restaurant which we found to be of average quality. Surprisingly, to us, the only other place to dine was in the Golf Clubhouse which is located about a half-mile away. We walked but a shuttle is available if required. The views over the sea and St Andrews Bay are stunning but the ambience of the room is unattractive and dining experience is very ordinary (cost for set three course meal for two, £73 including a glass of wine). Breakfast, however, is excellent and strongly recommended.

Overall, I would recommend the hotel for golfers. Indeed, many of the guests were American on golf package holidays. There was a further disappointment at check-out as the bill was inaccurate. We were being charged for an expensive bottle of wine in the clubhouse which we did not have and had not signed for but somehow had found its way onto the print-out after the check was signed. The error, of course, was rectified but did not leave a good impression.

Will we go back - perhaps not as there are better hotels around in this price-bracket .

Room Tip: All rooms have an open outlook with views over the golf course and some looking towards the sea.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
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2  Thank portsoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 10 September 2014

Thank you for taking the time to post a review on Trip Advisor following your recent visit to Fairmont St Andrews.

It is most disappointing to learn that not all areas of the hotel met with your expectations and similarly to learn of the inaccuracy of your bill in The Clubhouse; whilst I can confirm it would not be a usual experience a guest would encounter, I am pleased that when you brought this to our attention we rectified the matter immediately. Our guests feedback is of great value to us and I shall certainly share your comments with the relevant colleagues.

Whilst I thank you for highlighting your overall experience, may I also thank you for your complementary observations with regards to your guestroom and our Concierge team. I shall look forward to sharing these with them.

I do hope we have the opportunity of welcoming you back to Fairmont St Andrews in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Our family of three stayed here for 2 nights in August and loved every minute of our visit. We were given a spacious room with a lovely view of the water. The staff were welcoming and very helpful. The weather was windy and rainy, but we walked over to the golf building where they gave us directions on how to continue walking down to find a coastal path that runs along the water. If you take the path and the weather is wet, be sure to wear shoes with grips as the path is windy and steep at times. We enjoyed looking for sea glass on the beach and spending some time by the water. You cannot walk into St. Andrews, but the hotel offers a free shuttle service to two different points in town (which is nice if you don't want to look for parking there). One night we ordered food from La Cucina and had a very good Italian meal (via room service). We also enjoyed driving along the coast and visited some of the smaller towns. I hope to return again soon.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank junodee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 10 September 2014

Thank you so much for taking the time to post a review on Trip Advisor following your recent stay at Fairmont St Andrews.

It is great to hear that you had such a fantastic time with us and you found your stay to be so memorable! It sounds like you did a lot of exploring whilst you were here and I am thrilled that enjoyed our beautiful location!

We look forward to having the pleasure of welcoming you back to Fairmont St Andrews in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Fantastic, as always! Warm friendly welcome, excellent facilities and food! Great value for money! Our No 1 Hotel. Its wonderful to have a Hotel that you know and trust. Every visit is memorable, and we will return asap

  • Stayed: August 2014, travelled as a couple
    • Value
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Review collected in partnership with Fairmont Hotels & Resorts
Thank les_smith23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 10 September 2014

I am so pleased that you had a lovely time with us at Fairmont St Andrews and I would like to thank you so much for taking the time to post such a positive review on Trip Advisor! I shall certainly look forward to sharing your kind words with the team.

We look forward to welcoming you back for another memorable time with us!

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Reviewed 19 August 2014

This hotel is truly amazing! from the valet parking till checkout, staff make you feel very special with a very relaxed atmosphere in the hotel. The golf is a must if you staying at this hotel as the views are to die for!My wife has a treatment in the spa which was also amazing.The food in the squire restaurant is also fantastic!The freshly cooked rolls were my favorite.
The best customer service, a stay here is highly recommended.
Cant wait to stay again!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 10 September 2014

Thank you so much for taking the time to post a review on Trip Advisor following your recent experience at Fairmont St Andrews.

I am thrilled that you had such a wonderful time with us from the minute you arrived to the minute you left and I shall enjoy to sharing your kind words with the team!

We look forward to welcoming you back to Fairmont St Andrews in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

I booked this hotel to celebrate my other half's birthday.
Was greeted with champagne and chocolates, which I thought was a great touch.
The whole stay was truly amazing and wont hesitate to book again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Drew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise_Bennet, PA to General Manager at Fairmont St Andrews, responded to this reviewResponded 19 August 2014

Thank you so much for taking the time to post a review on Trip Advisor following your recent experience at Fairmont St Andrews.

I am absolutely delighted to hear that you enjoyed your time with us and we were able to help make your partners birthday so special!

We look forward to welcoming you back to Fairmont St Andrews in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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