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“4th time here & just as wonderful”

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Fairmont St Andrews
Ranked #5 of 17 Hotels in St Andrews
Certificate of Excellence
Reviewed 15 June 2010

This was my 4th visit to this hotel in the past 5 years, used to be called the St Andrews Bay Hotel.

From the moment you drive up the very impressive long drive & are greeted by extremely friendly staff, one of whom unloads your car & then parks it for you, this hotel impresses.

The rooms are spacious, very well designed & equipped & have the most wonderful bathroom, complete with under floor heating, large bath & walk in large shower. The rooms are very clean & kept that way during your stay.

We ate in the bar and it was quite reasonable for a 5 star hotel & I'm rather a fussy vegetarian & there wasn't a lot on the menu for me but they said that I only had to ask & they would do their best to give me the food I wanted - and they did.

The gym is a good size for the hotel as is the swimming pool. Didn't use the spa facilities this time but have in the past & enjoyed my relaxing massage.

Buffet breakfast is plentiful & there is also an egg station so you can get any type of egg you wish.

Really great hotel with friendly, helpful staff.

  • Stayed: April 2010, travelled with family
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Thank Owly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,093 - 3,099 of 3,413 reviews

Reviewed 14 June 2010

My welcome at the reception was awful. Soon forgot about it as hotel is fantastic, waiting staff at breakfasr very attentive. Beds blissfully comfortable. Check out at reception very very good, much better than my welcome, very strange!!!

  • Stayed: June 2010, travelled with family
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Thank Cecilia066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2010

We've just returned from our second stay this year at the Fairmont, and would have to echo a lot of the sentiment expressed elsewhere. There is no question that this is a fabulous hotel, and you can never really be critical to any significant extent - mostly the hotel does everything well and as you would expect. Others have been critical of the building, but it provides a bright, airy and spacious atmosphere - this hotel never feels crowded even when is obviously quite busy. The rooms are of a standard that would be the norm in an ideal world, each with a warm and roomy bathroom boasting a separate bath and superb walk-in shower. The leisure centre & gym are also well equipped, and of a standard befitting the hotel. My wife had a spa treatment on both stays, and was impressed with the professionalism and knowledge of the staff involved. We didn't eat in the hotel at all on this occasion, favouring instead to take advantage of the generous courtesy bus which runs to & from St Andrews every hour up to 10pm during the summer season. We ate on a couple of occasions at the hotel the previous time both in "The Squire" and also "The Rock & Spindle". Although a tad expensive, the quality and quantity of the food could not be faulted. Similarly, drinks in the hotel bars are also quite pricey, but that's probably something you have to accept in these establishments. Front line staff were also very helpful, courteous, and cheerful, particularly the concierge staff, but waiting staff equally so. Where I agree with others, is that if any criticism can be levied, it is that of the housekeeping. I think that they must have a lack of housekeeping staff, as rooms are only treated to the minimum necessary cleaning & changing, and this always seem to be later in the day. On one day of our last stay, the room wasn't attended at all. I think that this is probably this hotel's only slight weakness, and if they concentrate to address this issue then it would fully warrant it's 5 star status.

  • Stayed: June 2010, travelled as a couple
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Thank DonSider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2010

Strange hotel...the architect must have done airline terminals and not hotels before. You walk into a nice lobby and just a bit further are confronted with the atrium from some airport. This completely destroys the ambience at the hotel, as it is more like waiting at the gate for a plane than having a "nice" breakfast. This is totally out of character with the rest of the hotel and the great rooms. We had an outstanding room with views over the ocean and city and there was not one complaint to make about these accomodations. Service was very inconsistent....from great to poor....but always very friendly. It is quite a good 4 star hotel, but sadly not in the 5 star category given its beautiful setting.

  • Stayed: June 2010, travelled as a couple
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Thank Rayyed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2010

Overall friendly efficient staff. Relaxing atmosphere. Excellent leisure facilities and choice of restaurants. Very child friendly. You don't need to be a golfer to appreciate this hotel. Enjoyed our stay immensly - will definately go back.

  • Stayed: April 2010, travelled with family
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1  Thank laverbairnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2010

Let me first start by saying overall not a bad hotel but some of the staff and their attitudes let it down.
First the positives
1 staff at the golf club house go out of their way to accomondate. My husband was really impressed by their attitudes.
2 Spa was great. Good size pool and helpful staff on duty.
3. Valet parking good
4. golf course superb.
5 stunning views

now the negative points.
1. check in was not very pleasant . The receptionist was rather snooty and when we asked for a sea view (ash cloud had closed airport and hotel was empty) we were told no. No good will just a rather disdainful look. I actually said to her she made me feel like my face did not fit. I have to say at this point the other receptionists we met were not like this.
2. room was dusty and for the three nights we stayed the dust stayed too.
3. breakfast service was dire. My husband askedfor decaf tea and 10 mins later coffee arrived . Another ten mins and our correct order arrived.
Next day it took 15 mins for tea and coffee to arrive. As I said before hotel was empty.

To sum up . Nice hotel in parts and other parts could be improved. Not sure if we would return.

  • Stayed: May 2010, travelled as a couple
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1  Thank sscottishlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2010

We should have flown out to the South of France on Saturday, this was cancelled because of the ash. We made a last minute booking at the Fairmont St Andrews, having stayed at the Fairmont hotels in Canada.
The service was First Class, the food excellent and the rooms were unbelivable. What a fantastic place, you can keep your South of France, with views and service like this, who needs to go abroad.

  • Stayed: April 2010, travelled as a couple
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Thank outandabout99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont St Andrews

Address: St. Andrews Bay, St Andrews KY16 8PN, Scotland
Phone Number:
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in St Andrews
#2 On the Beach Hotel in St Andrews
#2 Family Hotel in St Andrews
#3 Romantic Hotel in St Andrews
#4 Luxury Hotel in St Andrews
Price Range: £126 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont St Andrews 5*
Number of rooms: 211
Official Description (provided by the hotel):
Set on a 520 acre estate with a unique coastal setting, Fairmont St Andrews has something for everyone. From lavish rooms to a luxurious spa, championship golf to exquisite dining, our five star attention to detail is unsurpassed. Enjoy the views overlooking the medieval St Andrews and the North Sea. Play golf on The Torrance and The Kittocks or wind down in our Fairmont Spa with locally themed treatments using the finest Ishga Skin Care products. Indulge in delicate pastries and cakes in our Savoy Afternoon Tea experience served in the Atrium Lounge with a rich colour scheme and nautical elements that reflect the surrounding landscape including a lighting installation by renowned artist George Singer. We guarantee your stay will become a treasured memory! ... more   less 
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Also Known As:
Fairmont St Andrews Hotel St. Andrews
St Andrews Fairmont
Fairmont St Andrews Scotland

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