Just come back form a 10 day stay at The Fairmont. Excellent welcome at the hotel - great service at reception - they kept breakfast open for us even though it was supposed to finish at 10 am. The most awful ambient music in the massive breakfast room - felt like you should be having a massage not haggis and eggs!! Breakfast was amazing - freshly cooked and loads of choice but this is the only positive thing I can say about the food. We were served raw chicken one evening and the kids who were masquerading as staff could not deal with the complaint. Eventually someone in an ill fitting suit - he never claimed to be a manager - so we weren't sure of his actual role - came out - said the chef was sorry and we didn't have to pay for the chicken starter although we had to pay for the rest of the meal and glibly offered us a drink on the house - which by this time we didnt want. I am actually appalled that a hotel at this level did not have an english speaking manager who could deal with a situation like this. We were not happy with how the situation was dealt with and he could see that, but he just walked off. Now The Open was due to start in a few days after this and I wonder how Justin Rose or one of the golfers we saw in the restaurant that very evening would have felt if he had been served uncooked bloody chicken - and then offered a drink to say sorry......
Apart from the overpriced and very bland food on offer and the most awful architecture - the glass atrium covering the centre of the hotel resembled an airport and the layout of the restaurants looked like an american shopping mall - the rooms and front desk service (great concierges!) were brilliant. I would like to have been able to recommend this hotel but the uncooked chicken episode wont let me........shame.
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- Also Known As:
- Fairmont St Andrews Hotel St. Andrews
- St Andrews Fairmont
- Fairmont St Andrews Scotland