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“Horrible service!!!”
Review of Greyfriars Hotel

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Greyfriars Hotel
Ranked #11 of 17 Hotels in St Andrews
Certificate of Excellence
North Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible service!!!”
Reviewed 17 April 2014

Was visiting a friend in St Andrews a month ago. Went to the restaurant here seeking a halfway decent meal. I'd have done better to drink from the Scottish sewers. The food was bland, lacked flavor, and was clearly reheated from a previous day (or who knows, maybe even month). The waitress glared at us the entire stay, made snide homophobic remarks, told us we were not welcome to return, and overcharged us. Management was nowhere to be found. I was expecting better service in a nice, cozy, college town.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Brandon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dundee, United Kingdom
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 February 2014

Stayed the night at this hotel at the end of January. The bedroom was lovely, and good value for money.the only downside to it was that everything squeeked. The floorboards, the chair, the bed,even the toilet. They really need to do something about the floorboards. Breakfast was very good, and the staff, very nice.

Room Tip: We were at the back of the hotel,so nice and quiet.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jfrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 January 2014 via mobile

Once again a superb reception, lovely cosy room with everything you could need. Staff very helpful. Bar very well stocked for those keen on a tipple. Good food and service. Delicious breakfast selection to set up you're day. Very central in St Andrews where you can have a coastal walk or trawl the varied shops. A 5 minute walk to the old course for the golfing fans. Jinty and the team know how to deliver excellent customer service. We will be back

Stayed January 2014, travelled as a couple
Helpful?
Thank Suzie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
1 review
Reviewed 17 January 2014 via mobile

When I write this review, I haven't check out yet. It shows that how much I want to give credit to the hotel staff for a job well done during my 7 days stay here. The main thing for the team here is that they serve you from the bottom of their heart whether they are from the reception , house keeping or the kitchen. They treat you as you are their family members. They offer their assistance in all situation whether it is in the wee hour of the morning or even late into the night.
The team is so detail that they prearranged thing in advance. They are ever so ready for us and my family. Special mention has to give to ms. Jinty. She is one of the most helpful persons I ever met. The weather in st Andrews now is cold but our heart is warm because of the wonderful team of this hotel. Will definite come back to this hotel again in my next visit. Review by sim, Malaysia

Stayed January 2014, travelled with family
Helpful?
Thank simykiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lochgelly, United Kingdom
2 reviews
Reviewed 14 January 2014

Firstly a Big thanks to Jinty, who gave us an early checkin (1230) and was extremely friendly and hospitable throughout our stay, really made us feel welcome and at home. I would also like to thank Steve for, without fear of contradiction the best Scottish breakfast i have ever had, he was actually finished for the day, but insisted on taking his jacket back off and cooking our fantastic breakfast. I cant speak highly enough of both Jinty and Steve, a huge thanks again and hope to see you both very soon.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014 via mobile

My husband, father-in-law and I stayed here for 1 night in January. It is very conveniently located, and they were very friendly- especially at reception and the bar. We didn't eat here for dinner. Overall I was very happy with the room, bed, shower and location.

Stayed January 2014
Helpful?
Thank KeiraNandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doddington, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 January 2014

Found this lovely little hotel at quite late notice for new year. We travelled as a young couple and were really happy to stay here and would again. Our room was huge and very clean and all we could have asked for. Location is central and good access for everything, parking can be difficult however just all by luck. Staff were friendly and v helpful, the only downside was waiting 45 minutes for breakfast on new years day but was large and very good. Would stay here again for sure

Room Tip: ask for a quiet one as we did as above a pub
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Greyfriars Hotel

Property: Greyfriars Hotel
Address: 129 North Street, St Andrews KY16 9AG, Scotland
Region: United Kingdom > Scotland > Fife > St Andrews
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in St Andrews
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Greyfriars Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Greyfriars Hotel is based on North Street in the centre of St Andrews. We offer both excellent accommodation and food. We have the a large range of Cask Ales and Bottled Beers from around the world and a large selection of Malt Whisky. ... more   less 
Reservation Options:
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Also Known As:
Greyfriars Hotel St Andrews, Scotland

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