I would have marked this quite highly had it not been for the way in which the event organiser went about his business. He has no empathy for customer care at all.
We arrived at the agreed time, that is agreed until he sent a message the evening before changing the time by 30mins. So we were all there early and we met the "boss" about 15mins later who told us there was no hurry and we'd meet at the tall ship in half an hour or so.
The receptionist told us to meet at the cafe on the tall ship so we waited there for 30mins after the time he had just told us! Then I went back to the reception. She phoned the boss who turned up and accused us of being late because we were apparently supposed to meet on the deck! Clearly a communication problem here because when I explained that we were told to meet in the cafe he accused the receptionist of being "a bit dumb". When I asked the receptionist where he was she told me he was "always late"!
This aside, Gerry, the boat skipper was great. He was very accommodating and made the trip interesting, enjoyable and safe. All the equipment was in good order. It was fantastic seeing the Clyde side from that perspective. Thanks Gerry! No thanks boss guy!
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