Firstly I read reviews on trip advisor alot before booking anywhere and I had read many good things before booking, so I went ahead and booked a night here for myself and my boyfriend. We are both 18 & werent expecting the ritz, we paid £77 inc breakfast for 1 night. Upon arrival the reception area was very modern and welcoming. The reception staff were also welcoming and friendly. We were given a room on the 4th floor which was disasterous! It was tiny, I have stayed in airport travel lodges which honestly were bigger than twice the size and for £33.50 per night so I was livid! There was a desk at the bottom of the bed which the drawer had been ripped apart and I assume disposed of & our bed had stains on it (make of that what you please) So by this point I was furious, we had spent nearly £80 for a room that I believe was worth no more than £40 so we went back to reception and were moved to a room 2 doors down. This room was the same size, same drawer problem however no stains on the bed. It did have a bathroom window which didnt close properly so we had a constant draft which wasnt great. We ordered room service from our phone in the room to be hung up on 3 times due to the telephone wire being hanging on by a thread so a waiter was sent to our room, we ordered to then revieve a knock telling us there was no beef, no beef? .. That was that, when room service did arrive it was cold and we had been overcharged. We were planning on going a night out in Glasgow but after all the hassles and time wasting moving from room to room we decided to call it a night and get a sleep. Around 12am I felt someone trying to open our door, I answered to find a middle aged man questioning who was in the room etc, I think basic floor checks must be done at the hotel in future.
The next morning we went to breakfast which we believed to be table service which infact was buffet, no eggs, no link sausage, no potato scone, no apple juice. We couldnt wait to get home and write to management! We wrote 3 seperate emails and called 4 times, eventually getting a reply from a Mr Frank Queen, who was very friendly and I must thank for offering a complimentary stay which I accepted however due to work commitments I had to rearrange the date, I still have had no word back and the date we planned on returning has came and gone.
I would urge anyone planning on booking a night here to seriously reconsider. I have stayed in premier inn's in the city centre which are in better location, are far more spacious and offer far better value !
- Official Description (provided by the hotel):
- The Lorne Hotel is a 3 star hotel which prides itself on offering 4 star service where you will enjoy your experiance by leaving feeling that you had received4 star service from food, cocktails and customer service ... more less
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- Also Known As:
- Lorne Hotel Glasgow, Scotland