I really dont know were to begin as the whole experience was a nightmare. As most of you will agree christmas dinner is one of the most looked forward to meals of the year, and if this is the case do not go to the crookston hotel !!!!
when we arrived we were shown to our table were there were printed a4 sheets of paper with a selection on it of what was on offer to us. No fancy menu just a plain sheet of paper, bearing in mind it was 46.95 per adult and 23.50 a child. There were 7 adults in our party and 5 children which in total our food was well over £400 not inc drinks. The starter came which was pate we choose, consisting of a small slice of pate and 2 slice of melba solid toast, followed by lentil soup. Up until now this was ok although it would have cost about £10 for the whole of our party as i costed it myself. Then came the main course choice of braised steak,turkey and trimmings or ham. The steak was like jelly, the roast potatoes were frozen potatoes which were rock solid,the turkey was 2 slice of fake turkey, 2 solid potatoes and a little veg and the ham was tinned accompanied by the 2 solid potatoes and veg. The dinners came and were all cold, disgusting and a total rip off. The kids were offered chicken nuggets or fish fingers for their 23.50 !!!!! The desert topped it off 3 very small profiteroles in cheap chocolate sauce and you could tell it was a frozen cheap desert, the christmas pudding was cold and rock solid. After we gave back all the full plates we never seen another waitress as they managed to miss our table with the tea, coffee and fudge. My mother had to go up and get her own tea which was cold anyway!!!!! on the day we were presented with our bill to be told there was a ten percent service charge to be added which was definetly not explained when booking!!!
my mum briefly told the waitress on the day she wasnt really happy and didnt want to cause a scene on the day so we left and my mum phoned on boxing day to speak to the owner who obviously doesnt like criticism!!! she listened to my mum couldnt answer any of our complaints and proceeded to say "i take it you wont be back next year" an absolute cheek if you ask me , as complaints should be taken seriously and allow them to correct the situation for next year. Now reading this you might think this was just a one off bad experience but we have used this hotel numerously over the past 10 yrs for 2 weddings, 2 funerals and numerous bar lunches and have always been happy with the food and service. NEVER EVER BOOK FOR YOU CHRISTMAS DINNER IT WAS A RIP OFF AND DISGUSTING !!!!!!
- Also Known As:
- Crookston Hotel Glasgow, Scotland