My wife and I booked a suite at the blythswood for our wedding night expecting a five star hotel with five star service but were left disappointed. It started before we checked in. The hotel wouldn't allow us to book tables for our family to join us for breakfast the day after the wedding. Some had come from Australia and we were keen to catch up and reflect on the day before. They then cancelled the suite we had booked due to a mix up. Whilst this was also partly my fault, this was the last thing I needed a week before my wedding.
We also requested early check in to allow for either myself or the bride to get ready there and avoid checking in late at night but were told it was not possible. I can understand them wanting to keep the suite available if someone wanted it the night before as it was a £450 room. But there was no offer of another room to use or any real alternatives. I might be being overly pedantic but for 5 stars on our wedding day I expect them to go out of their way to make us happy.
Finally I was hoping for a nice touch in the room to reflect the occasion. I've heard of other hotels leaving bottles of bubbly in the room for wedding couples. We received complimentary (I assume) small bottles of water. Not even a congratulations when we checked in, my new wife complete with wedding dress. Again maybe I expect too much, but it was five star. I stayed at citizen m the night before and the staff came up to me and shook my hand and wished me luck, there was a free drink in the room, and the staff put two rounds of drinks behind the bar for me and my grooms party. That was five star service.
So all in all although the room and facilities were great, the service was cold and unfamiliar. I expected much more. For a short stay it's great but for a special occasion I would opt for somewhere with a more personal touch. They seem not to see the need to try due to their reputation.
- Official Description (provided by the hotel):
- Blythswood Square is more than a hotel and is an exciting addition to Glasgow's city centre. Not only does it have 100 stunning guest rooms but it also houses an amazing spa, restaurant, salon bar and private event areas, a true 5 star proposition. ... more less
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- Also Known As:
- Blythswood Square Hotel Glasgow
- Blythswood Square Glasgow, Scotland