We stayed at the hotel for two nights between Christmas and New Year - thankfully we got a good rate as if we'd paid full price I would have been seriously disappointed. The hotel itself looks splendid - but at the moment it is very much style over substance.
We arrived at the hotel at 4.30pm after an 8 hour drive. There was a bit of a queue at check-in and as we had booked parking we had to arrange for the concierge to come and get our car to take away for valet parking. After all that, we were then told our room was not ready! When I asked why, when check-in was 3pm, the receptionist said check-in was FROM 3pm, not guaranteed. Honestly - who would expect not to be able to check-in to their room that late?! We were given a complimentary drink in the bar whilst we waited for our room to be ready, but frankly after 8 hours sitting in a car I wasn't happy. After 15 minutes we were shown to our room which was small but looked nice. I asked how everything worked as I knew from the website it had lots of gadgets - if you want to use your ipod on the surround sound system you have to get a cable from the hotel - it was brought to the room very quickly and worked fine. The bathroom was lovely - the best part of the room, although a couple of lightbulbs had gone which made it a bit dark in places.
We decided to go and use the spa which we knew from the website was available free to residents from 6 to 9pm - however there was nothing in the guidebook in the room about the spa, except to say it was opening in June 2010!! We phoned down to the Spa and they said they were on level -1 and that towels were available but they had no robes. We went down to level -1 in the lift but found ourselves in a corridor and some passing cleaners said there were two lifts in the hotel. So we went back up to the lobby and a member of staff showed us the second lift which would take us to the Spa. I also asked him about breakfast, where, when etc as there was nothing in the room guide and reception hadn't given us any information at check-in. The Spa looked nice, but was disorganised. There was one harassed member of staff, and a few towels which I found in a cupboard. Most of the jets didn't work in the hydrotherapy pool but apart from that the Spa was fine. There were no instructions anywhere so we just wandered around a bit and tried things out. My husband pressed the emergency button a few times in the steam room as he thought it was a light!! - rather worryingly nobody appeared so I'm guessing the emergency buttons don't work.
We ordered room service that evening and it came promptly and the food was delicious.
We had a dreadful night's sleep the first night as the room was facing the street and the noise of people shouting and partying outside went on until about 4.30am and then the lorries started up about 6am - I think I got about 2 hours sleep in total. We went down to breakfast at 8.30am and asked at reception if we could change to a quieter room. They have obviously had this request before as there were no questions as to why - they very kindly said they would find us another room whilst we had breakfast which they did. Breakfast itself was delicious.
We then moved to a new room - we offered to move our own bags as we wanted to move quickly!! The room overlooked the courtyard so was totally quiet - lovely. There was no wifi or surround sound in the room, presumably because of the room's situation it wasn't possible to get a signal. The room guide states that all rooms have surround sound - but as stated before, the room guides are pretty useless! There was only one bathrobe in our new room, and the soap in the washbasin had been used before, and there was cellotape stuck on the floor by the door - but apart from that the room was lovely. We requested another bathrobe which was delivered later that day.
We went for a cocktail on our second evening - pricey but nice. Strangely there was only one cocktail menu which had to be shared amongst the guests. The waiter said they were producing a new cocktail menu after new year hence only one copy of the old menu - do they not have a photocopier in the hotel?
We had a great night's sleep the second night - definitely request a courtyard room if you stay here. Breakfast on the second day was again good, except there was no bread knife to cut the unsliced loaves. A guest asked a waitress for a bread knife and after a 5 minute wait she came back with a carving knife and said that was all they had in the kitchen! The baffled guest gave up and said he'd do without toast. I hacked away at the loaf with the carving knife as the only other alternative for toast is sliced packet bread.
So - would I stay at this hotel again? I wish I could say yes, but unless it was a very, very good rate, and I could guarantee a quiet room, I would probably have to say no.
- Official Description (provided by the hotel):
- Blythswood Square is more than a hotel and is an exciting addition to Glasgow's city centre. Not only does it have 100 stunning guest rooms but it also houses an amazing spa, restaurant, salon bar and private event areas, a true 5 star proposition. ... more less
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- Also Known As:
- Blythswood Square Hotel Glasgow
- Blythswood Square Glasgow, Scotland