We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room for improvement”
Review of citizenM Glasgow

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
citizenM Glasgow
Ranked #11 of 96 Hotels in Glasgow
Certificate of Excellence
Glenrothes, United Kingdom
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Room for improvement”
Reviewed 12 December 2013 via mobile

I stayed here about a week ago with a friend.

The hotel is certainly in a perfect location & the bar/lounge areas are very modern & comfortable. The bar staff are also very friendly & couldn't do enough to help.

My issue lies with the bedroom (room 615). Our first impression of the room was that it was lovely however, on closer inspection the room was not upto standard, or at least not the standard I would expect for £118.00 a night. There was a large rip in the duvet cover (I noticed it immediately after unfolding it from the centre of the bed so the housekeeping team would definitely of seen it), the floor was very dirty & the bin had not been emptied since the previous guests had departed...I will not mention what this contained although I will say it was NOT pleasant.

After out departure, I received an email asking me to fill in a questionnaire or alternatively send an email to the manager should anything need immediate attention. I wrote about my disappointment in both of the above & have still not received a response. It certainly seems that once you leave the hotel they are no longer interested in their guests.

At present, I will not be returning or recommending this hotel to others.

Stayed December 2013, travelled with friends
Helpful?
3 Thank Nicnak_xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,956 reviews from our community

Traveller rating
    3,210
    1,305
    281
    102
    58
See reviews for
250
2,759
319
792
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (933)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South East UK
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 December 2013

A pleasant change to the other hotels I stay in, and about the same price. CitizenM is a different style of hotel. The rooms are small, but very functional and stylish. The entire end of the room is taken up by a 2 metre square bed, and there is a simple opaque pod, with a large waterfall shower and toilet. This has mood lighting in it, which is controllable via a remote control.

There's not much else there to be honest, a TV (movies are free which is good) and a basin in the main bedroom area.

But it's very cool, modern design and quiet thanks to soundproof walls. The bar and breakfast area is great, open 24 hours and breakfast is well worth the 8.95.

i will definitely stay there again, it's so simple but modern and the service is fantastic. Great price too, £94 in total for the room which includes the cost for breakfast.

Stayed December 2013, travelled on business
Helpful?
Thank Blockrockinbeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2013

I visited citizen M approximately 2 weeks ago, I would like to state just how welcoming, efficient and polite the bar staff were at citizen M in Glasgow. Both Karen and Chris were working that late evening and even the bar was fairly busy they were both clearly working hard to accommodate myself and the other customers. Such good customer service is rare these days and often you find her end hotels to have more snooty staff, however this team were so down to earth and friendly, they really made the evening an enjoyable one. Its made me want to make citizen M my first choice when I am booking a hotel in Glasgow, I found myself chatting to a couple from Dubai and the bar staff, between us we had a good chat and I felt that I just had to write this review on trip advisor because they were so amazing. Citizen M is lucky to have such great staff working for them. Best Regards,
Aisha

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 December 2013 via mobile

Had the pleasure of staying here for two nights and from the moment we arrived to the moment we loved our stay it just takes the meaning hotel and makes it moderen makes it current something that ive never had from a hotel before from the Samsung tablet controlled room to the wide range of lounge and chill out areas in the bar not to mention the apple mac you can use. The bar area and service is really good and the whole vibe of the hotel is really nice to fully understand you must stay here its hoteling at its best!!! I found my self sat in hotel lounge on a odd but cool looking chair and I turned to my parnter and said in the future this is what all city hotels will be like it really is one of a kind! Awesome well done guys

Stayed December 2013, travelled with friends
Helpful?
Thank ricardo221109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
Reviewed 10 December 2013

Only stayed one night but wished I had stayed another. Perfectly situated within easy walking distance to whatever you require. Rooms clean and quirky. Staff were very friendly and approachable, and seemed to genuinely enjoy their job! Only downside was the cooked breakfast - looked appetising but it was lukewarm and a bit dry - if paying for a continental breakfast only, I would be happy to just that! But please don't let that put you off as there are so many plus points for this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2013 via mobile

Loved it...the character of the hotel ...the decor so funky and chic...Loved the decor definitely be back..rooms were amazing ...loved the colour changing shower ;-)) The staff were so friendly and couldn't do enough for you..Very central and close to everything..You notice something different every time you walk around the hotel ...

Stayed December 2013, travelled as a couple
Helpful?
Thank scottishdafty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairn, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 December 2013 via mobile

The second time I have stayed, and won't be the last. Superb facilities. Lovely staff. Room has the comfiest bed ever and the most fantastic shower. Close to everything had a fabulous stay and can't wait to return. Breakfast very enjoyable and bar area well stocked and beautifully set out. Very modern and loved it

Stayed November 2013
Helpful?
Thank Kirstills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Glasgow hotels
City Centre
Dakota Deluxe Glasgow
Dakota Deluxe Glasgow
#1 of 96 in Glasgow
5.0 of 5 bubbles 570 reviews
The Z Hotel Glasgow
#15 of 96 in Glasgow
4.5 of 5 bubbles 1,047 reviews
Anderston
Hotel Indigo Glasgow
Hotel Indigo Glasgow
#14 of 96 in Glasgow
4.5 of 5 bubbles 2,221 reviews
Show Prices
Show Prices
Show Prices
City Centre
ibis styles Glasgow Centre George Square
City Centre
Hampton by Hilton Glasgow Central
City Centre
Blythswood Square
Blythswood Square
#13 of 96 in Glasgow
4.5 of 5 bubbles 2,590 reviews
Show Prices
Show Prices
Show Prices

Been to citizenM Glasgow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about citizenM Glasgow

Property: citizenM Glasgow
Address: 60 Renfrew Street (corner of Hope Street), Glasgow G2 3BW, Scotland
Region: United Kingdom > Scotland > Glasgow > City Centre , Cowcaddens
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Glasgow
#3 Luxury Hotel in Glasgow
#5 Business Hotel in Glasgow
#11 Family Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:4 star — citizenM Glasgow 4*
Number of rooms: 198
Official Description (provided by the hotel):
Situated in Glasgow's city centre and Theatre District, citizenM Glasgow offers affordable luxury in the form of 198 modern non-smoking rooms. Enjoy free Wi-Fi in the entire hotel, free movies, high pressure rain showers and luxurious linens on an XL king-size bed; contemporary Vitra lobbies for work and play with free iMac access, and a 24/7 on-site eatery and bar to quench every hunger and thirst. CitizenM Glasgow also boasts SocietyM, which provides one-of-a-kind creative meeting spaces for 2 to 18 people, a larger screening room, audiovisual equipment, and reliable Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your citizenM Glasgow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citizenm Glasgow Hotel Glasgow
CitizenM Glasgow Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing