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citizenM Glasgow
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Reviews (5,624)
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3,598
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2,940 - 2,945 of 5,624 reviews
Reviewed 11 March 2014

Had a great nights stay here for my birthday, Citizen Sinead very kindly arranged for us to have 2 free cocktails at the bar as we had mentioned when booking that it was a birthday celebration, when showing us how to work out room tablet she also made some great recommendations for eating out. Top service! Mark the bar man was also fantastic. Made us some lovely cocktails and was very friendly and chatted to us recommending pubs etc to go to. Great hotel and great staff! That was my 2nd time staying at the hotel and I will definately stay again, the rooms are compact but perfect, the bed is HUGE and extremely comfortable and all the mod cons you need for a good nights stay. The showers are also brillant. cant recommend it enough!

  • Stayed: March 2014, travelled as a couple
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Thank Catherine649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

This is a very modern hotel with self service check in area on arrival. The staff are on hand to help and were very friendly. The room is small with a large boxed in bed surrounded by bumpers, comfortable bed however the bedding had holes in the duvet cover and the bumpers were dirty, the spot lights above the bed were very dusty. No tea or coffee facilities in the room.
The canteen area was disappointing as there was limited seating, the tables were very low so I had to eat from a tray on my knee. The food was good with a choice of hot or cold breakfast however there was no self service for making tea and coffee which had to be ordered it took a good 20 minutes to get 4 coffees. Better seating with more benches would be helpful and self service for hot drinks.
The location is excellent very central within easy walking distance of city centre.
This wasn't the worst hotel I've stayed in but once was enough we won't be returning.

Room Tip: All rooms are the same
  • Stayed: March 2014, travelled as a couple
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Thank Vanessa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 March 2014

Hi "Vanessa S",

Thanks for staying with us and sharing your experience with fellow travellers on TripAdvisor. Your feedback is much appreciated.

There's no excuse for how you experienced the room, it must be spotless, sparkling clean at all times, as you can read from other travellers here. We take this seriously so I have shared with our housekeeping team, preventing from happening again.

As regards tea or coffee facilities in the room, or self-service options, as advertised they aren't offered at citizenM. We believe in a great barista made coffee & tea in a beautiful space open round the clock downstairs. Waiting 20 minutes isn't ideal and not our standard, I'm bringing to the attention of our team as well as sitting options.

Feedback like yours help us to improve the service we offer. That said, I'm truly sorry to let you down and that citizenM didn't live up to your expectations.

Wish you all the best,
Diego

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

This is a city hotel that has a wonderful modern and quirky character and most importantly makes you smile. The location is excellent with the hotel close to both the rail and bus services. The staff are energetic, very helpful and informed.

For us it was the decor and the "canteen" that made the place so interesting. When you are next in Glasgow give this one a try. At the very least it will put a smile on face.

  • Stayed: March 2014, travelled as a couple
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Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

Great hotel, quirky but perfect. Great big bed and very comfy with it and the staff were so helpful land friendly and the location is so close to all the amenites in the city centre. Free movies if you have the time to stay in your room. If I was to fault anything then it would be the lack of tea/coffee making facilities in the room. If you wanted tea or coffee you had to go to the 1st floor level to get it

  • Stayed: March 2014, travelled with friends
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Thank Cbain69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014 via mobile

10/10.

Friendly and helpful staff, very modern comfortable room everything about it exactly as described.Puts other hotels we've stayed in to shame with not only all the above but also with the price. Great location right in the heart of Glasgow. We will definitely be back for more!

Stayed: March 2014
Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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