We stayed at the Grand Central for two nights. At first appearance the name of the hotel seemed to say it all. The hotel decor was of a high standard and an ideal location for the center of town. However lack of attention to detail lets the hotel down. The large entrance, grand sweeping stair case, long corridors and large door leading to our room left us a little disappointed when we entered the room. It was so small we has to use a contra flow system to walk around the bed. It felt a bit claustrophobic to say the least and very warm at night. Although it was very clean and comfortable, it's debatable if our towels were replaced the next day and a dirty glass was left on the dressing table. It could have been ours from the night before or the cleaning staff were having a drink in the room and forgot about it. The waiting staff appeared friendly but making friendly conversation is a art they say. I don't think it was appropriate to be told 'that'll be a fiver extra, when I asked for more butter for toast at breakfast. (meant to be a joke). Also it's not a good idea to tell your guest where they could get a cheaper breakfast at a rival budget hotel. Especially while they are enjoying the breakfast. The Champagne Bar was a pleasant experience although a little on the cold side. However the bar staff were very bright a smiley. On departure it would also have been nice if the receptionist inquired if we enjoyed our stay and if everything was OK with our room. In this current climate and with many rivals, getting customer feedback is key. Don't think I would go back sadly. There are other hotels in the surrounding area that have done better. Sorry you're not as Grand as you think.
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- Also Known As:
- Grand Central Hotel Glasgow, Scotland