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“Good location, great staff, can be noisy”

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Grand Central Hotel
Ranked #41 of 95 Hotels in Glasgow
London
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location, great staff, can be noisy”
Reviewed 23 May 2011

The hotel has had a £20m refurbishment and it shows in the public areas. The room was fine, with a new bathroom, and it was all spotless, but there was a stain on the ceiling from the sprinkler and the TV stopped working briefly. The bed was extremely comfortable.
There is no air con in the hotel (well, this is Glasgow).
We were on the top floor on the street side, and noise was minimal. I imagine on lower floors in any direction, and on the station side, it would be a bit noisy. But you could say the same about any street in central Glasgow!
We had a very friendly greeting from reception and the concierge is great.

Room Tip: top floor, street side
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Londoner77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 24 May 2011
Thank you for taking the time to give your feedback on the Grand Central Hotel, following your recent stay.

I am delighted to see your appreciation of the refurbishment and your acknowledgement to the high standard of service and comfort offered through out the hotel.

As our location is in the midst of the City Centre, minimal noise levels can be expected.

I do hope we will have the pleasure of your company again in the near future, as a warm welcome awaits you.

Yours sincerely,
Laurie Nicol
General Manager
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  • Value
  • Cleanliness
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scotland
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 May 2011

Just home from a weekend at the grand central hotel. Beautiful hotel with an abundance of character. Despite multi million pound refurb it has retained many if the wonderful original feature. The long corridors are a bit like the "Shining" which I found highly amusing! The bar and restataunt are tastefully decorated and food was amazing. Staff really helpful and down to earth. The wonderful chandelier's, baby grand pianos and huge function rooms add to the atmosphere of this hotel. Location fab as near shopping,bars,restaurants, and transport. Wee bit noise from central train station but I didn't find that a problem. Excellent value for money! Suitable for any age group :-)

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jambogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 22 June 2011
Thank you for your great score of 5.

Your feedback is very encouraging and we feel the real success of the refurbishment has been to allow the Grand Central building to retain its original warmth and character and our staff have a real sense of pride working within this grand building.

Do come and stay with us again soon, as we would love to welcome you back.

Yours sincerely,
Laurie Nicol
General Manager
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Somerset, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2011

This is my second stay at this hotel this year. On my first visit I had a room facing the road where you didin't hear the annoying tanoy from the station. The rooms are big and spacious with a large bathroom. However the tv is annoying that it does take ages to change the channel and on both occasions I lost BBC.
I have just returned from my second stay and I had a room overlooking the station. The room was warm with no airconditioning and no fan in the room. If you left the window open you can here the anouncer until midnight then again from 7am.Breakfast was very busy this week with only a few staff working. Tables not being cleared and along wait for tea and coffee. Yes I would stay there again.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sooty42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 23 May 2011
I am delighted you returned to the Grand Central Hotel for a second time this year, and I do hope you enjoyed your time with us here in Glasgow.

I see from your comments, your allocated room loverlooked the station, I am sure you wil agree this is quite a unique way to watch the world go by.

Breakfast at times can be busy, espcially during peak times in the hotel, please accept my apologies for any delay you may have experienced on this occasion.

I do hope you will come and stay with us again soon, as we would love to welcome you back for another stay.

Yours sincerely,
Laurie Nicol
General Manager
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fort william
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 16 May 2011

got a fantastic deal through a late deals website for myself and 5 friends going away for one of our birthdays. called in advance to inform them of the birthday and after sending down decorations found the room decorated and chilled wine waiting for us all. rooms were fab with the most comfortable beds i have ever slept in. great size and very clean. yes there is street noise but what do you expect from a hotel in a train station with a busy taxi rank outside? if you want a quiet night, i would suggest booking a hotel in on the outskirts of the city. champagne bar was amazing. chilled out and relaxed with fantastic staff and cocktails to die for. reception staff were great on check in and check out. will be back when we are in the area for another girls weekend away

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whyte824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 20 May 2011
I am delighted with your score of 5 - thank you.

We aim to give an outstanding experience here at the Grand Central Hotel and I note from your comments that we have been successful in achieving this during your stay.

Birthdays are always special occasions and I am delighted that we were able to make it just a little more special for you and your friends.

Iam sure your next visit on a girly weekend will be just as good, and a warm welcome from the Grand Central staff awaits you.

See you soon!

Yours sincerely
Laurie Nicol
General Manager
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Ireland
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 May 2011

This hotel is amazing.

The hotel has recently been renovated and it shows.

Our room was beautiful, roomy, with a large, bright bathroom.

The highlight is the cocktail bar, even if you are not staying in the hotel it is a must see. Just relax and let the atmosphere take over.

Highly recommended.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dermotm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 20 May 2011
I quite agree, the Grand Central Hotel is the place to be in Glasgow, and Champagne Central is proving to be a very popular place to enjoy your leisure time and a great asset to the hotel.

Out with the hotel, the transport links are such an advantage to guests, and bars, cafes, restaurants and shops all within easy walking distance, these are all great advantages when staying in a hotel.

The Grand Central Hotel offers a fantastic base for any leisure break or business meeting, with a choice of 21 beautiful meeting rooms.

A warm welcome awaits you on your next visit.

Yours sincerely,
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 May 2011

Great location , great staff , hotel very clean had read previous reviews that said about the noise levels outside at night , glad to say we didn't hear a thing had a lovely stay will certainly be going back will be asking for room 265

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trudyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 20 May 2011
Another top score of 5 - that really is great to see.

Thank you for taking the time to give your feedback on the Grand Central Hotel following your recent stay. I do hope you will be visiting Glasgow again soon, as we would very much like to welcome you back to our fantastic hotel which as you mention is well worth a visit.

Look forward to seeing you again soon.

Yours sincerely,
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 15 May 2011

Good welcome, excellent rooms. Great service and comfy beds, what more could you ask!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandygg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 20 May 2011
Your top score of 5 is excellent, thank you.

What a great review, most uplifting and encouraging. Our aim is to provide an excellent service and I am delighted that tripadvisor readers will find them useful when deciding where to stay in Glasgow.

Yours sincerely,
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#25 Family Hotel in Glasgow
#27 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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