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“sooo impressed with the hotel and more so the staff !!!!”

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Grand Central Hotel
Ranked #42 of 95 Hotels in Glasgow
Scarborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“sooo impressed with the hotel and more so the staff !!!!”
Reviewed 23 June 2013

Every single member of staff that we came across in the hotel were exceptionally kind, polite and professional.
The decor of the hotel and rooms were beautiful without being over the top.
The overall quality of the hotel as a whole was the icing on the cake for our overnight stay.
I dont normally comment on here, however i was so immpressed that I just had to!!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vivienne t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 25 June 2013
Thank you for sharing your Grand Central experience with the world!

It was fantastic to read that you enjoyed your visit and that you found our team to be professional and polite. Your kind words will be communicated to each of our Heads of Department, who will be very proud to read your comments.

If you are planning a future stay at the hotel, please call our in-house Reservations Team on 0141 240 3733 for our best available rates.

Kindest Regards
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (931)
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Bengaluru, India
Level 4 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2013

Location too good. Just adjacent to the railway station. Reception is not so good communicatio wise. We missed the dinner time due to the miss communication.
Rooms are very big and specious.
Breakfast was good. Stayed there for a single night. Toilet is very specious. Bathtub is awesome.
But hot water regulation is not so fine tuned for the bathtub.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sankar_Banerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, Rhode Island
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 June 2013

The Grand Central is a great hotel for exploring Glasgow. The room was large and clean and the service was excellent. We wandered around center city and took a subway to the West End which is lovely. We didn't eat in the restaurant but there were excellent ones nearby.

Room Tip: Room 223 is really big. The bathroom was spacious too!!!
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kath_irving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 25 June 2013
Thank you for taking the time to review your stay at The Grand Central Hotel!

The team were very pleased that you enjoyed your stay and that Room 223 was to your liking.
We hope to welcome you again soon!

If you are planning another trip to Glasgow, please call our in-house Reservations Team on 0141 240 3733 for our best available rates.

Kindest Regards
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 June 2013

We stayed at the Grand Central as part of a 10 day tour of Scotland for three nights from May 21st, we got off of our coach and the party of 15 went to reception.

Reception was very poor for a 4* hotel. No one to say where room was or how to get there. No one explained where bar or restaurants were.

The hotel is a mixture of old style modernised to cater for conferences.

Some this may have been the fault of our tour guide, a former ballerina.
Porters were good and luggage got to room very quickly.

My wife has food allergies and it was difficult to sort out a menu that would suit her, having thought that we had, when we arrived at dinner we discovered our meal had not been ordered in advance and we had to start all over again with the waiters. We have to say the waiters saved the day.

Hotel room very good but faced out onto the concourse of Glasgow Central Station with an annoying tannoy system announcing trains to London etc from 7 a.m. to 11 p.m.

Food and service were reasonable.


Overall not a bad few days.

Room Tip: Choose a room away from the station tannoy
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob_belam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 21 June 2013
Thank you for reviewing your recent visit to our hotel.

It was disappointing to read that you were not satisfied with our check-in procedure;
The Front of House Team will normally pre-register groups of ten or more persons before their arrival. This alternative method to check-in does result in less one-to-one interaction with our Reception Team, however guests are able to access their room in a more timely manner.
Your feedback is greatly appreciated on this matter and will be forwarded to our Front of House Manager.

It was also disappointing to note that our menu selection did not cater for your partner's dietery requirements. Tour groups are normally provided with menus before they arrive at the hotel, so that challenges can be easily overcome in advance. However it was wonderful to hear that our waiting staff managed to 'save the day'.

We do hope to welcome you again soon.
If you are planning a future visit to the city, please do not hesitate to contact our reservations team on 0141 240 3733 for our best available rate.

Kindest Regards
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level 3 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 June 2013

This was my second stay here and I was,once again impressed with it.Despite being a very busy hotel the staff a very attentive and efficient.The bedrooms are very comfortable and well insulated from outside noise.Breakfast was good but I thought that the restaurant menu was rather overpriced.If you want a centrally situated hotel then this one has much to commend it.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sloncek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 25 June 2013
Thank you for reviewing The Grand Central Hotel in Glasgow!

It was wonderful to read that you enjoyed your second visit through our doors and that the team were attentive throughout. We do hope that we can welcome you back soon!

If you are planning a future visit to the to Glasgow, please call our in-house Reservations Team on 0141 240 3733 for our best available rates.

Kindest Regards
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2013

Myself and my Partner stayed here at the end of March, after a slow check in as our room wasnt ready and we were given tokens to receive a free glass of champagne in the bar whilst we wait. When we eventually got to our room we were really impressed by the size of the room and its beautiful decor. Modern with an old school twist.

The only downfall that the room was freezing cold... I appreciate that due to the age of the building and for the authenticity they have choosen to keep the sash windows.

I reported this to reception who advised there would be a small electric heater in the wardrobe. When I returned to the room we found that there wasnt one there. After another call to reception they promised someone would come and fix the issue for us (when we returned after a night out the heating issue has been resolved and the room was lovely and warm)

We went back to the bar 'Champagne Central before our night out. Good priced cocktails for the quality of alcohol and I would defo recommend a cheeky shot of Absinthe :)

Unfortunately we didnt make it down for breakfast but I would recommend this hotel for an overnight stay.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jadealexis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 20 June 2013
Thank you for your review of the Grand Central Hotel.

It was disappointing that your room was not available to you at point of check-in, however wonderful to read that our Front of House Team provided you with a round of drinks as an apology.

Your comments on our heating are greatly appreciated and have been communicated to our Maintenance Manager.

We do hope we can welcome you again soon.
If you are planning a future visit to the city, please do do hesitate to contact on in-house Reservations Team on 0141 240 3733.

Kindest Regards
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chipping Campden, United Kingdom
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2013 via mobile

In Glasgow to sign an important deal and no hotels available apart from The Grand Central. The address worried me but I have to say the hotel is charming, spacious, brilliantly restored and the suite I had (John Logie Baird) was wonderful. Reception incredibly helpful and the retro feel, including the book on the history added to my brief stay. Not so good... Wi Fi I gave up on... And the breakfast was a bit sparse for such a setting. However, I recommend The Grand Central and was a good alternative to my Malmaison preference.

Stayed June 2013, travelled on business
Helpful?
Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 18 June 2013
Thank you for your review of The Grand Central Hotel.

We are delighted that you had a chance to experience one of the hotel's suites and that you had an enjoyable stay.

It was disappointing to read that you were not fully satisfied with our WIFI service and breakfast selection. However these comments are appreciated and will be raised at our weekly Head of Departments meeting.

If you are considering a future visit to Glasgow, please call our in-house Reservations Team on 0141 240 3733 for our best available rates.

Kindest Regards
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#25 Family Hotel in Glasgow
#27 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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