I am a 57 year old disabled man who uses a wheelchair and was delighted by the excellent service I received from this lovely hotel from the time that I booked the stay onwards. Reception staff were brilliant at explaining the exact details of the accessible room my wife and I booked so that we knew precisely what disability equipment to bring with us. We arrived very late off the London train and were greeted efficiently and pleasantly. It is a real bonus to be able to get straight from train to hotel so quickly and easily.
The accessible room was very well thought out and adapted. When I got stuck on the loo which can happen because of my condition the staff were very helpful indeed, helping me to my feet with the minimum embarrassment. Breakfast both mornings we stayed was very good indeed. We had booked a celebratory tea and evening meal for my daughter's graduation, both of which were first class. The restaurant staff realised what we were celebrating and gave a complimentary glass of fizz to all the party.
The hotel has been beautifully refurbished and we found the service to be uniformly attentive and kind. I am astonished by the negativity of some other reviews which could not have been further from our experience of this delightful stylish hotel. We certainly plan to stay again.
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- Also Known As:
- Grand Central Hotel Glasgow, Scotland