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“Courteous & Warm Reception Staff but Cold Room” 4 of 5 bubbles
Review of Grand Central Hotel

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Grand Central Hotel
Ranked #42 of 96 Hotels in Glasgow
San Francisco, California
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Courteous & Warm Reception Staff but Cold Room”
4 of 5 bubbles Reviewed 12 January 2014

Found the Grand Central Hotel (GCH) at the last minute with a great rate, we "overnighted" there to catch an early morning train to London. Reception staff was courteous, friendly, and warm. Our room was well-decorated and spacious but unfortunately COLD: the room heater was probably not turned on until right before we got into the room and the ceiling was high. The hotel had two entrances: to the street and to the station, the latter of which was very convenient to dash to M & S Simply Food to get delicious snacks and food. Other dining/snacking options inside the station included a nice pub, a Starbucks, a Cornish Pasty takeaway, and a Burger King. Did not pay for WiFi as we already have 3G service from O2 and it worked well in the room. We will give the GCH another try, perhaps next July because Reception staff was friendly and helpful. Hopefully, the room will be warmer then but not too warm and that the AC would work then.

Room Tip: Ask for a room away from the elevator since several clueless hotel guests did not realize that they...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MeTwitty1Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent stay at the Grand Central, I am delighted to hear that you were so well looked after by our reception team.

Regarding your comments on our heating, the hotel is currently under refurbishment with the addition of new bedrooms on our 5th floor. At the same time we plan to fit thermostatic controls to all our existing bedrooms to allow our guests to better regulate the temperature in our rooms.

We look forward to welcoming you back in the future.

Laure Nicol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,614 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (872)
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English first
Florence, Italy
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

My husband & I loved our stay to the last bit. In a great location to explore the city it's a perfect place for a base. The staff are lovely and made us feel very welcome. Our room was simple but had everything we needed. If we ever come back to Scotland we shall return!!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jess_lyon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent stay at the Grand Central, I am delighted to hear that you enjoyed your stay with us so thoroughly.

If you are returning, please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hangzhou, China
Level Contributor
212 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
3 of 5 bubbles Reviewed 11 January 2014

I stayed here for one night only. I selected hotel based on it's location, price and reviews.

The pros
-brilliant location in city centre and right next to train station
-clean rooms with decent bed & decent sleep quality
-large bathroom
-ok service
-price value was decent

The cons
-room itself was very small (this was the cheapest room for single person)
-hotel gives you the idea of something "grand", but rooms are really basic
-I didn't have any view, as my window was towards train station structures / wall

To sum it up: if you pay below 90 euros a night I think it is ok value. I could stay again. I didn't eat anything during my stay. Breakfast was not included.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Abramis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent stay at the Grand Central Hotel. We rely on feedback from guests such as yourself to continually improve upon our service offering and I thank you for taking the time to pass yours on.

We find our single rooms to be comfortable and reasonably priced for a lone guest staying with us, though we have larger double and executive rooms available for single occupancy if you are booking with us in the future.

We hope to have the pleasure of welcoming you back.

Laurie Nicol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

Always love to stay at the Glasgow Central Hotel and this last stay did not disappoint. Nice comfortable room, friendly and helpful staff and hotel location is so convenient for shopping, pubs and restaurants. Will definitely return and highly recommend it!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank JoeH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent stay at the Grand Central Hotel, I was delighted to read that you enjoyed your stay so thoroughly and that you were so well looked after by our team.

If you are planning on returning to Glasgow in the near future please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Afreton
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

Really impressed with the service at this hotel, the staff couldn't do enough for us from sorting out the problem with the Wi-Fi to helping with my dietary requirements. A lovely room with plenty of space, a phone call checking we had everything we needed in the room, a really enjoyable evening meal and a good breakfast with plenty of choice what more can you ask for.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent stay at the Grand Central Hotel, I was delighted to read that you enjoyed your stay and that our team was so helpful.

If you are booking to stay with us in the future please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rothesay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 January 2014

I stayed in this lovely hotel with my sister for a girly night in the City for the third time last night. We always enjoy the ambiance and service at The Grand Central and the location is a perfect base for enjoying the city centre. As the owner of a small and far less grand hotel, I would like to pass on a few comments on very small improvements that could be made to make the overall experience even more enjoyable.... Firstly, the television in our room had a mind of it's own and turned off, or just lost the picture and not the sound every couple of minutes. Strangely we had a problem with the TV the last time we stayed here. Also, the tea and coffee provided on the hospitality tray is pitiful. For the price of the rooms I would expect a little more choice and better quality coffee and tea products. Finally, accepting that it must be an extremely difficult building to heat, we were quite chilly both in our room and at breakfast. Overall, still a lovely weekend treat to stay here, but please take the time to improve on the small touches that could really make a big difference.

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maria831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your recent experience at the Grand Central, and thank you for taking your time to pass on your feedback.

I will be sure to pass on your comments to the relevant managers at our upcoming Head of Departments meeting with the hope of further improving our service.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

We came too Glasgow for a family break. I would highly recommend staying at the Grand, the family room was amazing, very comfortable and grand! The staff were very friendly and the champagne bar had a lovely relaxing vibe to it. Excellent location, would recommend for families and couples, would definately go back.

Room Tip: ask for room 306 if need a family room, very quiet and spacious.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank fiona m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 13 January 2014
Thank you for your review of your families recent experience at the Grand Central. It was a delight to read that you and your family enjoyed your stay with us so thoroughly.

If you are booking to stay with us in the future please feel free to contact our reservations team on 0141 240 3733, who will be more than happy to allocate you the same room you have enjoyed already.

We look forward to welcoming you back in the future.
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#25 Family Hotel in Glasgow
#27 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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