We were made extremely welcome at reception when booking in, including being offered to open an account for any extras.
The room was large and spacious, and very nicely decorated. Only 30 minutes wifi though and connection with a iPad was very difficult.
We ate out as the hotel Tempus restraint menu looked limited. Breakfast the following morning had all the usual expected items and the breakfast staff very attentive. On checking out the concierge made a real attempt to validate my parking token at a nearby NCP car park and even offered to telephone the car park to ensure there was no problem.
However the bar staff were not good. The Champagne Bar offers a comprehensive cocktail menu. We went there for a couple of predinner cocktails. I ordered a "standard" martini - which turned out to be off menu. The bar man asked if I wanted it wet or dry as that's all they do. We'll a dry martini has no vermouth left in it, so not standard, so why ask. Then he asked if it was vodka or gin. We'll a standard martini is a simple vermouth & gin mix. So why ask? We ordered the first drinks against our rooms and then the second round also. The barman simply said okay and provided the drinks. We left for dinner and returned late for a night cap. When ordering the drinks on returning, we were accused of leaving the bar without settling our bill. Embarrassing in front of other customers! The barman who was actually on duty earlier, denied they had any knowledge of our room details. When they presented a list of drinks to sign for, it turned out to be wrong and had extra drinks on it we had never ordered.
The hotel is good, but the bar staff have a very lot to learn in customer care. After all their jobs are dependant on returning customers. I WONT be returning to the hotel bar after the treatment I experienced as a hotel guest.
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- Also Known As:
- Grand Central Hotel Glasgow, Scotland