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“fabulous location, excellent staff”

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Grand Central Hotel
Ranked #41 of 96 Hotels in Glasgow
Newcastle, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“fabulous location, excellent staff”
Reviewed 22 August 2014

Stayed overnight when travelling through Glasgow airport. This is lovely hotel refurbished with classic style. Our room was quirky and very comfortable but no view unfortunately. Fabulous location right by the main station so convenient for the city centre and all transport links. 15mins from Glasgow airport. The staff were quietly efficient and went the extra mile without even realising they were doing so.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank c_anne2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 23 August 2014
Thank you for taking the time to pass on your comments, from your recent experience at the Grand Central Hotel.

It was a delight to read that you found our staff to be so friendly, and our location to ideal for your needs. We rely on feedback from our valued guests to continually review and improve upon our service standards, and I thank you for taking the time to pass yours on. I will be sure to discuss your comments with our team.

Thanks again
Laurie Nicol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Scotland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2014

After being booked into a B n B out of town we decided it might be better to stay closer to the city centre.

I checked for available hotels and The Grand Central came up.

After reading reviews on here, they are quite mixed, we decided to take the chance & booked 1 night, twin room with breakfast on Hotel Connections at a fraction of the price of other sites.

When we arrived we were impressed right away. We took the early train so were at the hotel at 12.45, with check in being 3pm we thought we just go and have a couple of drinks in the Champagne Room. But Susan, who was our lovely receptionist, told us we could check into our room there & then as it was ready - perfect! She was warm & friendly and chatted to us as we checked in.

We were impressed with the décor of the hotel through out the journey to our room. We got the lift to the 3rd floor and our room was about 1 minutes walk from the lift - so nothing to major. Our room was lovely, big & light with nice features and the bathroom was massive with a huge tub & lovely shower. Only down side to room was that there seemed to be no way to control the temperature and at bed time it was quite hot.

We then went to the Champagne room where we were looked after by Ola who was lovely. She was very attentive & the drinks flowed very quickly - we did not feel we had to wait long for service to our table at all. And the cocktails were delicious - some of the best I have tasted.

Breakfast the next morning was great - it was quite busy but the service or food did not suffer. We were taken to our seats and immediately asked if we would like tea or coffee - breakfast was a buffet style but if you wanted a poached egg or omelette the chef was only too happy to oblige. The scrambled eggs were the best I have tasted in a hotel.

The location of the hotel was ideal - close to both train stations & a multitude of shops & restaurants. This is somewhere I will definitely be staying again.

Room Tip: Wifi only free for short time then had to pay - we were ok as we were not in our rooms long enough t...
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Jodiehoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Totnes, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 August 2014

We were offered an online upgrade. We didn't get it without complaining. We were told the room was ours from 3pm. It wasn't. The staff are charming , the upgrade was beautiful when we got it. You need to be wary and on top of things.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pia55_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 23 August 2014
Thank you for taking the time to pass on your feedback regarding your stay at the Grand Central Hotel.

I was disappointed to read your comments regarding your difficulty in checking in and your upgrade request. Our housekeeping team to work tremendously hard to ensure our rooms are available as quickly as possible, though on rare occasion they may be a few minutes behind. I am sorry if this affected your stay in such a negative way.

With regards to your upgrade, the terms and conditions clearly state that the upgrade is dependent on availability, which is decided upon arrival. I am happy to hear that you found the room to be beautiful, though less so to hear that you had to "complain" in order to obtain it.

I assure you that if you were to stay with us again, our team would indeed be "on top of things".

Thank you again for your comments.
Laurie Nicol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brugges
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2014

I have stayed twice at this hotel, both times before an early train journey to London.The hotel is ideal for this due to the fact that it is in the station itself. The rooms are spacious and the beds very comfortable. The staff are very friendly , even Gordon from the concierge desk remembered my name and said how nice it was to see me again which was lovely as it had been several months since my last stay. One tip ...ask for a room on a high floor as the windows are not insulated and noise from the street might be a problem for some. I will certainly stay here again on my next trip.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kathleendebyser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 23 August 2014
Thank you for taking the time to pass on your comments, from your recent experience at the Grand Central Hotel.

It was a delight to read that you found our team to be so friendly! We rely on feedback from our valued guests to continually review and improve upon our service standards, and I thank you for taking the time to pass yours on.

Thanks again
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014 via mobile

I believe that the room that I had at the grand central was the nicest hotel room I've ever stayed in. The decor was beautiful, the architecture stunning, the bed was comfortable the location was terrific the staff was friendly the breakfast was excellent. I could not say enough good about this hotel and if I have ever return the glasgow will certainly book again!

Stayed August 2014, travelled solo
Helpful?
3 Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 23 August 2014
Thank you for taking the time to pass on your fabulous review of your time at the grand Central Hotel.

It was a delight to read that you enjoyed your stay, and the hotels facilities were to your liking. i very much hope that we have the opportunity to welcome you back to the Grand Central Hotel in the future.

If you are looking to make a booking please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 August 2014

We stayed as part of a group trip and were very pleased with every aspect of our stay. The room was spacious, everything worked, beds were comfortable and toiletries very good quality. As we were a group we were served dinner in a separate room and had a table d'hote menu. The food was first class, served very efficiently and with good portion.
Overall, the staff were excellent. The only issue was that they were having some trouble with the computerised room keys but this was resolved each time as best the staff could. I would thoroughly recommend this hotel as it was very good for a central city location.

Room Tip: some rooms face the station concourse while others look out on the road. The double glazing means i...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avril W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 19 August 2014
Thank you for taking the time to pass on your fabulous review of your recent experience at the Grand Central hotel.

It was an absolute delight to read that you found your stay to be so comfortable, and I hope we have the opportunity to welcome you back in the near future.

If you are looking to make a booking with us please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayrshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2014 via mobile

During check in the cheerful staff asked our reason for our stay (it was our anniversary) we were surprised but delighted to find champagne and strawberries in our room when we returned from shopping courtesy of the hotel!Nothing was too much trouble for the very busy staff. Overall a very good hotel in the perfect location for shops and bars very much worth another stay.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irvinealex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie N, General Manager at Grand Central Hotel, responded to this review, 19 August 2014
Thank you for taking the time to pass on your fabulous review of your recent experience at the Grand Central hotel.

It was an absolute delight to read that you found your stay to be so comfortable, and I hope we have the opportunity to welcome you back in the near future.

If you are looking to make a booking with us please feel free to contact our reservations team on 0141 240 3733 for our best available rates.

Kind Regards
Laurie Nicol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#25 Family Hotel in Glasgow
#27 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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