Firstly I must say I have stayed in numerous 4 and 5 star hotels in the uk over 20 years and my partner worked for Gleneagles in a management position so I feel we should be able to give a fair balanced review.
Check in was friendly and efficient. We were shown to our room and it was impressive. The receptionist also knew about the hotel's history. High spec decor and large room with a B&W ipod doc a good Samsung tv, bose sound system , nespresso coffee machine. Amazing bathroom with roll top bath and very large separate shower area with stainless steel base.
My only issue with the room was the bed was very firm and the double glazed window units were needing replaced as they had condensation in them. Handles were loose too. The remote control for the ipod doc did not work, we didn't report.
I found the prices of the minibar fair compared to other hotels.
We explored the hotel and it has amazing stained glass windows and real character. Decor complements the building and isnt in your face or OTT.
We went for a drink and were told there was no space for us and advised that we could sit in the small room next door (if there was space) which was the whisky lounge. Only space was either one of two sofas. These sofas were dirty, worn, uncomfortable and not what I would expect in a 5 star Hotel. Drinks were good and priced at what youd expect to pay in a hotel.
Breakfast. I thought the price was actually good/fair comparing with other hotels.
The continental buffet is not that big but good quality.
Out the window there was a view of a diy store, bins and a steel container! Again not what you would expect. Some plants or screening would be better.
The staff at breakfast were friendly but definitely lacked formal training. Another guest was asked 5 times if he wanted toast and his plate was removed before he'd actually finished eating. The noise of clattering plates, glasses and cutlery was very noticeable and distracting. There was a real lack of leadership and some staff looked scruffy wearing only a shirt and tie and another came into the bistro in a fleecy sweater. Quite a few staff conversations going on. Again not what I would expect.
Food was good as was the coffee!
We also noted in the foyer there were a lot of hired chairs that we assume were ready for uplift. Again not what youd expect. These should be uplifted from the rear or stored out of sight of guests until they are collected!
The hotel overall is a great place with good staff but I feel there was not enough attention to the finer details which you would expect from a 5* hotel.
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- Also Known As:
- Hotel Du Vin At 1 Devonshire Gardens
- One Devonshire Gardens
- Devonshire Garden One
- Hotel Du Vin At One Devonshire Gardens Glasgow, Scotland