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“Great time, but some niggles...”

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Hotel du Vin at One Devonshire Gardens
Ranked #14 of 93 Hotels in Glasgow
Certificate of Excellence
York
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great time, but some niggles...”
Reviewed 1 March 2009

My husband and I booked this hotel for 3 nights to celebrate both of our birthdays (within 2 weeks of each other in February), Valentine's Day and a pseudo-honeymoon as we didn't get one when we got married last summer.

First impressions were fantastic. Location is second to none - great for walking down to the University area (Hunterium Museum and Gallery and close to the subway system) and Kelvingrove Art Museum and Gallery. Also, it's just off the main road to Loch Lomand, to which it only took about 40 minutes to drive (and that was with road construction).

Our room was located on the main stairs at the back of the 5th house. We didn't hear a sound each night! Upon entering the room, it felt dark, but the lights are all adjustable, huge TV, fully stocked mini-bar, bathrobes were great, the towels were more like sheets in their size - fabulous. We were lucky enough to get a bathroom with a shower AND a bath. The deep bath was gorgeous - with double doors that opened into bedroom. The complimentary toiletries were generous and smelled great.

Needless to say, we took advantage of a childless holiday and had a fantastic time. Breakfast was included with our room, so every morning we had a cooked breakfast. Each time it was piping hot and delicious, with a good selection of fresh fruit, pastries and freshly squeezed juices. We considered eating in the bistro one night, but it was slightly outside our price bracket at nearly £30 per main. But going by the quality of breakfast, it would have been worth it.

If you stay here and are looking for good restaurants for lunch or dinner...Chow (on Byres Road) was fantastic for Chinese. We also went to Ashoka for an Indian (on Ashton Lane) - we each ordered a main and could have fed 4 people. Fantastic food! That place was heaving most of the early evening, so book a table in advance! If you stay in, which we did after walking for nearly 8 hours straight through Glasgow, room service is good, hot and punctual. :)

Niggle 1: the bedroom was absolutely boiling the first night, and we couldn't find the thermostat to turn down the heating. We opened the window the last 2 nights - didn't hear a thing and slept much better.

Niggle 2: I had ordered flowers (which the hotel staff ordered for me and were gorgeous) and chocolates as a gift for my husband's birthday on the 17th. I expressly asked that these were paid when I ordered them and for them NOT to be put on the room bill and that they be ready on the 17th. When we arrived on the 15th, they were already in the room. No problem, he got to enjoy the choclates for 3 days...

Niggle 3: the bill. When we arrived, we were told that we would have to pre-approve £50 per night. It would have been good to know this before we arrived, perhaps in the confirmation email for our booking.

Niggle 4: is more serious - when my husband went to pay the bill when we checked out, the chocolates and flowers were on the bill.

Niggle 5: I checked my bank account when we returned home and I had also been charged for the flowers and chocolates. Soo...we were charged for these extras twice and each time was a different total.

We had a fantastic time, but it was a horrible ending to an otherwise perfect holiday. I'm sorry to say that the bill experience has left me with a bad taste. I thought that a hotel of this caliber would be able to better manage the finer details of a romantic getaway, but I will now be double and triple checking any extra details in the future. ugh...

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank piercel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Bedfordshire
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 February 2009

Warm welcome ... room on the top floor... no lift... but helped with bag. Wonderful cosy room with romantic feel... dinner was lovely, although the carpets were being relaid thoughout the ground floor which meant the tables were not in the most picturesque room as a consequence.

By morning tables back in dining room and breakfast was fab.

Would recommend as a treat!

  • Liked — Sumptuous room and bathroom
  • Disliked — No lift
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Scotscowgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate
Level 6 Contributor
128 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 1 February 2009

We chose One Devonshire Gardens for a Glasgow city break, hoping for something special and upmarket, and we were not disappointed. The hotel is a couple of miles from the city centre, in a leafy West End suburb, and has an air of quiet sophistication.

Despite arriving early, just after midday, we were greeted by the jovial kilted doorman, and shown into the opulent lounge to wait with a dram of single malt whilst our room was being prepared.

We were then led to our room whilst being given an interesting tour and history of the building, which is full of character and has excellent stained glass windows. Despite only booking a standard room, we were given a complimentary upgrade to a superior room, which was very plush with a huge bed, and boasted a massive bathroom with a roll-top bath, plenty of posh toiletries and a large raindrop shower.

Our package included dinner in the hotel's restaurant, which is elegant modern European cooking with designs on Michelin standards. The food was excellent, with original presentation and some unusual delicate touches. As with all hotels in the Hotel du Vin chain, the wine list was extremely extensive, and the sommelier was helpful in picking out a superb Californian red within our budget.

The breakfast was a combination of buffet and a small but well-formed full English which was delivered to your table. However, the staff seemed disinterested and kept forgetting our requests for more tea, and were scornful when alerted to the out of date yoghurts on display.

One Devonshire Gardens is a worthy addition to the Hotel du Vin chain, adding a nice twist of traditional Scottish hospitality and, breakfast aside, utterly professional service and standards to their tried and tested boutique hotel formula.

  • Liked — An air of Scottish luxury
  • Disliked — Bad service at breakfast
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zippymonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland
Level 5 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 January 2009

My husband and I booked this hotel as a small present to ourselves for working ourselves into the ground throughout the Christmas and New Year period. We booked the DBB promo through the hotel's website and were not disappointed. Having stayed here on several previous occasions I always look forward to seeing which room we are allocated as we have never stayed in the same room twice. On entering we found an extra large room with a four poster bed, large sitting area in the bay window and a working fire. It was wonderful!

We were looking forward to our dinner in the braaserie as it is one of the few places my chef husband compliments!! Unfortunately, we were left slightly disappointed. We ordered the same steak medium, which you would think would keep things simple, but my husbands was more like rare on the outside and the middle had never even seen a pan! Mine was perfect.

All in all, this hotel is still in my top two throughout the world. The staff are outstanding, the rooms still manage to amaze me and you feel like you are miles away from Glasgow when of course you are not!

  • Liked — Our roaring fire
  • Disliked — Slightly too dark in the room
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littlescot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire, UK
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 December 2008

Fantastic hotel. On getting there we were greeted by the porter (Robert) who was very courteous, and were taken to our room, which was wonderful with a separate bathroom, leading off a dressing room. The hotel itself is great - it's 5 houses, connected on ground and first floors. The decor is delightful - real fires, sweeping stairways, stained glass windows. The only slight downside to watch out for is that there were no lifts; we had a pushchair to take up/downstairs. But that's forgivable given that the staff volunteered at every occasion to help us with luggage - they literally couldn't do enough for us.

The hotel is about 2 miles out from the centre, so make sure you are prepared to travel. The West End of Glasgow isn't far, and you can walk to areas with cafes, restaurants and such, easily enough.

In all, highly recommendable - we would go again.

  • Liked — Staff service, decor, excellent rooms
  • Disliked — Lack of a lift. Breakfast wasn't brill.
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stu-type
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 December 2008

Would definitely stay here again. Customer service right from the start was excellent, although the only negative point was when we checked out, the receptionist answered the phone twice despite the fact she was dealing with us first (pet hate of mine) which kept us waiting.

Room was luxurious and bathroom brilliant with roll-top bath, massive shower, heated floor etc.

Hotel quite central, bus stops just outside entrance and only 15 minute walk to nearest underground at Hillhead.

My wife had a massage which she said was fantastic, other treatments were also available in the hotel too.

  • Liked — luxurious rooms
  • Disliked — nothing
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Macki1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh, scotland
Level 6 Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 18 December 2008

an excellent hotel, from top-to-bottom.
upon arrival at the hotel we were greeted and taken into a cosy lounge whilst we were checked in, a very relaxing start.
we were upgraded for free.

the room was supreme. a super comfy bed.
it had a good tv (sky sports) and bose cd player. unfortunately, we couldn't get the tv to switch to the channel for the dvd player.
a huge bathroom with a big bath, monsoon shower and underfloor heating.

the room was quite gloomy though. which did make it very cosy, but it offered no option for being well-lit.

the communal areas of the hotel were super impressive: big stained glass windows, impressive staircases, etc.

the staff were all very good. the food was tasty too.

an absolutely brilliant hotel.

  • Liked — cosy
  • Disliked — not enough light for doing make-up and hair
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tom7p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin at One Devonshire Gardens

Property: Hotel du Vin at One Devonshire Gardens
Address: 1 Devonshire Gardens, Glasgow G12 0UX, Scotland
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Glasgow
#6 Family Hotel in Glasgow
#7 Luxury Hotel in Glasgow
#7 Business Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel du Vin at One Devonshire Gardens 5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Hotel Du Vin At 1 Devonshire Gardens
One Devonshire Gardens
Devonshire Garden One
Hotel Du Vin At One Devonshire Gardens Glasgow, Scotland

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