My boyfriend and I stayed at this hotel last week for 3 nights...
From the moment we walked into the hotel our stay was fantastic, the check in was fast and efficient, we were helped with our luggage, shown round our room.

Our room was spacious, clean and comfortable. The bed was lovely and comfy. I only booked the room up from the standard room, it had the monsoon shower and deep marble surround bath, big comfy chairs by the window - for the money it was lovely.

We stayed on a b&b basis - the breakfast was delicious, lots of fresh fruit, yoghurts, cereals, pastries the usual - you help yourself to all that and then also have the option of ordering something hot...
The cooked breakfast menu is also really good, plenty of choice. My only complaint is that the cooked breakfast did seem to take a long time to arrive, I waited about 20 minutes for an omlette. Apart from that it was lovely.

We only ate lunch in the hotel on one day, we ate that in the bar area - it was delicious, the service was good and good value money.

The location of the hotel is good, its a 5-10 minute ride into the centre of Glasgow, but I preferred it that way as it meant that you could have the window open in your room at night and not be disturbed by city noise. It was really peaceful.

Overall our stay was wonderful, very relaxing hotel, with excellent service. We loved sitting in the whiskey snug or the bar at night, the open fires and all the candles really set the mood.

I recommend going to the Kelvingrove Art Gallery and Museum - that was really good!

Also there is a little cafe about a ten minute walk from the hotel called Jelly Hil, we went there one afternoon when walking back from the museum - really nice little place, nice cakes and coffee.

Also recommend a Japanese restaurant called Wudon in the West End- fantastic food, lovely friendly little place!

Overall an enjoyable stay and the service was generally very good. Most of the rooms are contemporary, but our room was in the "traditional" part of the hotel. It was huge and very nice. The large bed and the beautiful bathroom were fantastic.

My overall impression of the "traditional" areas of the hotel is that they are showing some minor signs of wear and tear; worn carpet on the stairs, minor damage to door furniture etc. While that wouldn't be a major problem in the 2 or 3 star segment it’s definitely an issue in an expensive 5 star hotel.

The menu and the quality of the food in the hotel Bistro were disappointing, although I must say that the wine we ordered was excellent. There were no vegetarian starters on the menu, which was a problem for my partner, and my steak was like shoe leather.

All the ingredients of an excellent luxury hotel are here. However, the management need to attend to the details to make sure that they are always delivered to the highest standard if the hotel’s reputation is to be maintained.