Stayed in this hotel for a night away with husband . Whilst the hotel itself is fairly glam if you like boutique chic... the service would prompt me never to return. Took an hour to get a drink on arrival despite 3 requests - to be fair the duty manager sent us some complimentary drinks thereafter which was a nice touch. Dinner - steak came rare instead of well done - sent it back. Poured garlic butter on steak only to find it was blue cheese sauce which wrecked my dinner. Hoped that breakfast would make up for it - was greeted by girl who i can only say " is not a people person" - she showed us to our table and left us there without instruction, or even a nudge in the right direction to help ourselves .... the saving grace was the duty manager who did listen to us on check out and apologised. I await a call from the hotel manager..... I will say that there were some other very lovely staff in the hotel, but the consistent poor service by others really let this hotel down. Come on Mal....customer is king.....
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- Also Known As:
- Malmaison Hotel Glasgow, Scotland
- Hotel Malmaison