I Stayed at this hotel on 27th February and was pretty disappointed with the whole experience to be honest. Especially as it was a belated Xmas present for my sister. I had called a week prior to arrival to inform the receptionist that we would be there around noon as we had organised a full day in the city. On arrival our room wasn't ready but we could leave our bags. We payed the full bill at this time and they asked for a £50 deposit for breakages!! I work in a hotel and have stayed in many including malmaisons before this one and never have I came across such a thing. Very confused and offended by this request. As we were leaving, we were assured that our bags would be in our room when we checked in, which of course they weren't. They didn't arrive for an hour later. On inspection of the room, the headboard was white with dust, a used shampoo bottle was left in the room with a fresh one beside it. The mirrors were filthy and each one was obstructed by either a light or table, making applying makeup near on impossible! We also noticed that our room faced the bar which we didn't think would be a problem as it was a weeknight. We were so wrong to do so as there was a 50th party on in the bar in the evening which we were not informed about. It was noisy and as our room was beside the stairs, could hear everyone who entered or left the party. We called reception twice for milk and sugar for a nightcap which never arrived. All in all a dismal experience! Will never return here. A massive let down to the other well maintained malmaisons and their friendly staff.
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- Also Known As:
- Malmaison Hotel Glasgow, Scotland
- Hotel Malmaison