A very disappointing stay to say the least! I booked Malmaison Glasgow for a late Valentines gift for my Husband, we stayed on Monday 3rd March. I realised I was not getting a" Luxury Boutique style Hotel" the minute I walked through the front door. Upon check in we were looking at a badly stained wall behind the reception desk, we were given directions to our room with no assistance with our luggage. As we made our way through the Hotel I was disheartened with the décor and the damage to walls, flooring and doors. We opened the door to our "superior room" which was nothing "superior" about it again walls doors facing were all in need of attention, there was a large gap in the bath panel to the wall, very disappointing for a 4 star luxury boutique hotel! we made dinner reservations for 7.00pm were a rather nice boy named Grant attended to us, the restaurant was extremely quiet.
when I went to bed I pulled the sheets down to expose a rather stained mattress(room 152), I became extremely ill during the night. upon check out in the morning I spoke to the management and told them of my experience during the night of which I was told I "could not prove it" that it was something I had eaten in the Brassiere my husband and I had eaten the same foods for 3 days prior except for the meal in the Brassiere and he was fine.
I questioned the management regarding there four Star rating and and told of my disappointment in the standard of the Hotel, to be told the rooms are "tired we have touched things up, the company is not spending money in Glasgow Malmasion but we are hoping for a refurbishment before the commonwealth Games"
Two members of Staff told me to try Dundee Malmaison (the newly opened Malmasion in Scotland)
I expected Dundee standard in Glasgow for my £149!!!
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- Also Known As:
- Malmaison Hotel Glasgow, Scotland
- Hotel Malmaison