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Malmaison Hotel
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Reviews (1,613)
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All reviewshonours restaurantbig yinduplex suitechateaubriandmini barcity centreq parkstandard roomlovely hotelreception staffclub roomrestaurant staffcooked breakfasta great nights sleeplovely roomstreet noiseovernight stay
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Reviewed 13 July 2014

We returned to stay at The Mal Glasgow after getting engaged there last summer and wanting to relive an amazing stay we had then.
Again we felt thoroughly looked after by friendly, helpful and genuinely lovely staff. The hotel and rooms are very stylish and comfortable with everything you may want.
We felt just as special and happy here as we did last year and would highly recommend this hotel to future visitors. The catering is also gorgeous, including the cocktails :-)
We hope to return again in the future.
Thank you to all at the Mal Glasgow for making our stay so lovely.
Mr & Mrs Edwards

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank thecrate78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 25 August 2014

Dear Mr and Mrs Edwards,

Thank you for submitting feedback following your recent Honeymoon stay with us.

We are happy helped make the occasion special for you and we agree that our cocktails are delicous!

I am really pleased that you had such a great time and that the staff looked after you so well, something we strive to achieve for all of our guests at Malmaison Glasgow.

We look forward to welcoming you back in the near future.

Kindest Regards

Graham Chalmers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

My booked the Big Yin suite for the night .
Greeted well by the front desk and they kept our bags while we went shopping.
Checked in 100 hrs and room lovely and great big bath .
We ate in the restaurant and also had a cocktail before the meal which was great
The meal was very good and and so the breakfast was excellent .
Now I'm giving the hotel a 4 , but the only thing was the bed was so uncomfortable I got up and slept on the couch from 0300 hrs, my wife also thought the same , it's a shame as everything else was great .I Did mention this at time if check out.but nothing done for me .
It was £360 for the suit dinner bed and breakfast so a lot of money to spend half the night on the couch

Stayed: July 2014, travelled as a couple
Thank Cowsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 25 August 2014

Dear Cowsie,

Thank you for submitting feedback following your recent stay.

I am glad you enjoyed your birthday stay with us.
I have taken note of all of your comments and passed onto my management team.

We look forward to welcoming you back in the near future.

Kind Regards,

Graham Chalmers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Travelled to Glasgow for an official trip and selected this hotel as it was nearer to the station and to my office. Room and the bar was good. Room as small and dimly lit but for a one night stay after tiring day, it was ok. Although I was not disturbed in the night, my colleagues who also stayed in the same hotel mentioned that there were lots of noise due to a lift. The room didn't have air conditioning but it was a rainy day, so no issues.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Srivsiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 25 August 2014

Dear Srivsiva,

Thank you for submitting your recent feedback following your stay with us.

I am pleased that you had such a pleasant stay and we do hope to welcome you back to the hotel in the near future.

Kind Regards,

Graham Chalmers

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Reviewed 4 July 2014

We have stayed here twice recently and it is a great base for an evening out in Glasgow.

We asked for a twin room the second time and pushed both beds together as we are used to a larger bed at home. The room was also bigger so great all round.

Some of the decor is getting a little tired, but nothing too major.

It has a nice bar for drinks and restaurant area for breakfast is in the area next door. The only downside side is they charge you a couple of pounds extra for a cooked breakfast.

Remember to ask for a ticket for the car park at reception to get a discount.

Stayed: June 2014, travelled as a couple
Thank DirkBigler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 25 August 2014

Dear DirkBigler,

Thank you for your feedback regarding your recent stay with us. I am pleased you had a great stay and we hope to welcome you back in the near future.

Kindest Regards,

Graham Chalmers

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Reviewed 2 July 2014

Great hotel, very good service but our experience was marred by the noise of cars racing around the streets late on a Saturday night. A common experience outside of the hotel's control. However, maybe they could have anticipated this and offered an internal room as an option. That said, the duty manager was happy to find us a replacement room during the early hours.

Room Tip: if staying at a weekend, ask, for an internal room (not a great view but you are guaranteed less noise)
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 1000_Angela_1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 25 August 2014

Dear 1000_Angela_1000,

Thank you for submitting feedback following your recent stay.

I am glad you enjoyed your stay and our service. We have taken your comments on board and we will ensure that the next time you visit everything will be up to satisfaction and more.

We look forward to welcoming you back in the near future.

Kind regards

Graham Chalmers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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