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Reviewed 8 December 2017 via mobile

We booked a private dinning room for around 30 of us - both food and service was absolutely fabulous! This is the second year we've been and we'll be back again in 2018! Charlotte who managed our booking couldn't have been more helpful - we kept changing our numbers right up to the day before, but nothing was ever too much trouble.

Stayed: December 2017, travelled with friends
1  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 9 December 2017

Hi Anna C,

Thank you for your review of our hotel.

I am delighted to hear you enjoyed your Christmas Party with us & that the food and service were fabulous. Even better so that you are already planning a return in 2018!

It is always particularly pleasing when our staff receive a special mention, I will be sure to pass on to Charlotte that she has done a great job & that you had a fantastic night.

We look forward to welcoming you back hopefully before next Christmas!

Kind Regards,
Graham

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Reviewed 8 December 2017 via mobile

The hotel is really nice . The room we stayed in was a decent size , very comfortable and clean. The staff were welcoming, friendly and efficient. Breakfast was nice we had prepaid for a continental and there was plenty to eat. We only stayed one night but couldn't fault the Hotel. One drawback, for some, may be the car parking is a good 5-8 minute walk away and at the bottom of an extremely steep hill. Not a problem for us, but older people or someone who isn't as mobile, it could be . A very small nitpick for a great stay. We'll definitely be booking here again.

Stayed: December 2017, travelled as a couple
Thank Camper743881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 9 December 2017

Hello,

Thank you for your review of our hotel.

I am delighted to hear you felt the hotel was really nice & that your room was very comfortable & clean.

It is always particularly pleasing when our staff receive a special mention, I will be sure to pass on to them that their service was welcoming, friendly & efficient.

Unfortunately due to the geography of the building we do not have a car park on site which is why we offer the discounted rate at the Q Park on Waterloo St. We do recommend dropping bags off at the hotel first due to the hill on the way back up to us. Alternatively, on street parking is complimentary between 6pm-8am Mon-Sat & all day on Sunday's.

We look forward to having you visit again soon.

Kind Regards,
Graham

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Reviewed 7 December 2017 via mobile

The hotel is good and in a central location so good for getting to most places. The breakfast is delicious, though give. This popular with businesses it would b good to start at 6.30am rather than 7am.

I've been a couple of times and the rooms are a standard size but have very cool decorations and nice bathrooms. Ive had dinner here once. The food was good but expensive and it was very quiet so no atmosphere, it may be different at weekends. The food on room service was nice and takes about half an hour.

Stayed: November 2017, travelled on business
Thank Sam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 9 December 2017

Hi Sam W,

Thank you for your review of our hotel.

I am glad to hear you thought the hotel was good & that the location was also good for your needs & ease of travelling around.

We do provide continental breakfast room service as early as you desire, but the restaurant is open from 7am onwards. If the buffet is prepared we can make an exception & open the doors a little earlier.

We look forward to welcoming you back again soon.

Kind Regards,
Graham

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Reviewed 6 December 2017

room a bit on small side but perfect for us. Very clean and warm and everything what it should be. Restaurant made a mess of our main course but were apologetic and did not charge. They dealt with it well. Nice people and good range of wine.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank bluecrags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 6 December 2017

Hi bluecrags,

Thank you for your review of our hotel.

I am thrilled to hear you had an enjoyable stay & that you felt we were excellent value for money. It is always particularly pleasing when our staff receive a special mention so i am glad to hear they were friendly.

I'm sorry to hear you had a glitch with your main course, however I'm happy to hear it was dealt with well & you were not charged.

We look forward to welcoming you back again soon.

Kind Regards,
Graham

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Reviewed 5 December 2017

It was our first visit back to the Malmaison since the brasserie had changed back from being the Honours - so wasn't too sure what to expect. The whole experience was brilliant, my wife and I arrived (on time) for our table and the staff couldn't have been more professional and accommodating. The food has changed and gone back to a more classic format and it feels how the Mal used to when it was first opened - it's not ridiculously expensive and in my opinion is great value for money. Keep up the good work guys and we will be back!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank jpeters10504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowMal, General Manager at Malmaison Hotel, responded to this reviewResponded 6 December 2017

Hi jpeters10504,

Thank you for your review of our hotel.

I am delighted to hear you had a fabulous dinner with us & that your experience was brilliant, being your first visit since we reverted back to Chez Mal Brasserie.

It is always particularly pleasing when our staff receive a special mention. I'm very happy to hear they looked after you well & that you felt we were great value for money.

We look forward to having you visit again soon.

Kind Regards,
Graham

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