Well, first up, the room was on the top floor - I think #7. I believe that the other rooms were ok (but I can't vouch for it). I can say that our room was very grubby (mould, stains, loose plaster) - 'tired' is the word I used when I complained to the manager. I was told that the room had been scheduled for redecoration but that the owner continued to take bookings for it. I'll just point out that the breakfast we had was acceptable.
On my return home (to the south of Scotland) I wrote to VisitScotland.com (the tourist board) to complain and they put me in direct contact with the hotel. That's when it got weird! I was told that my car had broken down and that the staff assisted me in jump-starting it. My wife had also been served with tea, shortbread and comforting words whilst the AA were attending to my car. Absolute tosh! Thing is, they prefaced the email by saying, along the lines of, 'we take great personal care in all our guests stay...' so to admit that they'd got us mixed up with other guests would have left egg on their face. So they didn't. Instead they insisted, by emails and phonecalls, that my car HAD broken down etc. etc. The complaint about the quality of the room was lost way back. A very surreal experience indeed. Bottom line: if you're going to let a room that you admit is sub-standard you should not charge full-whack. That was my issue. (If the management say anything, they didn't offer me a complimentary stay - and I wouldn't have taken them up on it.)
By all means, stay there if you must (I am not recommending it), but try to see the rooms first - and whatever you do, don't complain!
I like to patronise independent hotels wherever possible, but this has left a nasty - though amuzing - taste in my mouth. I'll be staying in the Carlton George when next I'm in Gasgow.
- Also Known As:
- The Town House Hotel Glasgow
- The Town House Glasgow, Scotland