Four members of my family (ranging in age from 4 to 80) and I stayed here twice--once for three days as a stop on our way to the Isle of Iona, and then again as an overnight after we came back from Iona before catching a flight to Spain. Our first stay was horrible. The second stay, tolerable. The first time we checked in, we were given adjoining rooms on the first floor that had no heat. We asked for the heat to be turned on and were told they didn't think our heat was working so they would send up a space heater. It took two days to get heat (to save costs, the hotel requires you to slide your key into a slot and keep it there in order to have power in your room--subsequently, you have to warm up the room each time you come in; and, according to the front desk, housekeeping "routinely" leaves the windows open for ventilation). The first time we stayed there and asked for assistance with heat we were met with an attitude of "it's not that cold." Eventually, after the clerk finally came up to the room and felt the cold air flowing into the room we were brought a space heater. The space heater did not work. On day two, I got angry and demanded that they get us some heat and a surely girl brought up another space heater that actually worked—we were told to be careful not to put anything combustible near the heater. No apology, nothing but attitude and danger. The room was tidy, but the carpets stained--the first floor hallway had vomit-looking/smelling stuff ground into the carpet. The bed was so old that it sagged in the middle. The hotel has paper "wash cloths" and the bathroom has soap dispensers on the wall and the shower floods the bathroom when used. The hotel keys kept failing—keep in mind that is how you get power in your room. We had to go down to the front desk and get the key reconfigured. Although this is "non smoking" hotel, they have a smoking area right outside the front door. In order to get into the hotel you have to walk pass the huddled mass of smokers and through a cloud of smoke. Both times we were at the hotel there were quite a few smokers (my theory was that they would drink at the bar inside the hotel and then run right outside the door for a smoke). And, when the keys weren't working, they propped open the security door so smoke flowed into the hall way where the elevators are located. For some reason our first room smelled of smoke—maybe because of the window being left open to ventilate? To use the computer, you have to pay with pound coins and sit right by the elevators. To park your car, you have to have exact change and pay five-pounds per day and park in a lot down the street. When we asked for recommendations for a nice restaurant to have diner at 6:00 pm on a Sunday, we were told that Scotland has laws that do not let children into dining establishments after 6:00 pm and were told to go to a fast food restaurant. Eventually, the man did call next door and ask if we could bring my child over quickly for a bite to eat, and gave us a coupon for 10 percent off the meal (and the man was polite in his misinformation). When we stayed the second time, there was a new girl at the front desk and she was lovely. Although the hallway carpets were stained and worn, we were given a room with heat, keys that worked, and with a bed that did not sag (it was on the second floor). Oh, and the new girl not only recommended a fabulous restaurant—not that the restaurant next door isn’t nice--she made reservations for us to eat there after-gasp-7:00 pm with my four year-old child. If we had experienced the hotel only the second time, I would have been more kind in my review, but we didn’t. This hotel is not worth the price there are other hotels in the same area that I checked out—they were much nicer. To give you a comparison in USA terms, this hotel is very much like a cheap highway motel.
- Official Description (provided by the hotel):
- Holiday Inn Express Glasgow City Centre Riverside is ideal for exploring the infamous sights of Glasgow including the Riverside Museum, Kelvingrove Art Gallery and the renowned Style Mile. Each of our 128 guestrooms have been designed to provide all the comfort, convenience and value you have come to expect from Holiday Inn Express. From comfy beds, air-conditioning and free Wi-Fi to 32-inch TVs and en-suite bathrooms with power showers, we've got you covered. Our family rooms can accommodate up to 2 adults and 2 children, with kids under 18 staying free! From the moment you arrive we want you to feel at home - arrive to a warm Scottish welcome, go to sleep in a comfortable bed and wake up to a delicious, inclusive breakfast. Wi-Fi is free throughout the hotel for our guests, so you can surf comfortably in your room or in our welcoming Great Room lounge. ... more less
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- Also Known As:
- Holiday Inn Express Glasgow City Centre Riverside Hotel Glasgow
- Holiday Inn Glasgow
- Holiday Inn Express Glasgow City Centre Riverside Scotland