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“Dirty, cold and smoke filled”

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Holiday Inn Express Glasgow City Centre Riverside
Ranked #27 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 3 November 2009

Four members of my family (ranging in age from 4 to 80) and I stayed here twice--once for three days as a stop on our way to the Isle of Iona, and then again as an overnight after we came back from Iona before catching a flight to Spain. Our first stay was horrible. The second stay, tolerable. The first time we checked in, we were given adjoining rooms on the first floor that had no heat. We asked for the heat to be turned on and were told they didn't think our heat was working so they would send up a space heater. It took two days to get heat (to save costs, the hotel requires you to slide your key into a slot and keep it there in order to have power in your room--subsequently, you have to warm up the room each time you come in; and, according to the front desk, housekeeping "routinely" leaves the windows open for ventilation). The first time we stayed there and asked for assistance with heat we were met with an attitude of "it's not that cold." Eventually, after the clerk finally came up to the room and felt the cold air flowing into the room we were brought a space heater. The space heater did not work. On day two, I got angry and demanded that they get us some heat and a surely girl brought up another space heater that actually worked—we were told to be careful not to put anything combustible near the heater. No apology, nothing but attitude and danger. The room was tidy, but the carpets stained--the first floor hallway had vomit-looking/smelling stuff ground into the carpet. The bed was so old that it sagged in the middle. The hotel has paper "wash cloths" and the bathroom has soap dispensers on the wall and the shower floods the bathroom when used. The hotel keys kept failing—keep in mind that is how you get power in your room. We had to go down to the front desk and get the key reconfigured. Although this is "non smoking" hotel, they have a smoking area right outside the front door. In order to get into the hotel you have to walk pass the huddled mass of smokers and through a cloud of smoke. Both times we were at the hotel there were quite a few smokers (my theory was that they would drink at the bar inside the hotel and then run right outside the door for a smoke). And, when the keys weren't working, they propped open the security door so smoke flowed into the hall way where the elevators are located. For some reason our first room smelled of smoke—maybe because of the window being left open to ventilate? To use the computer, you have to pay with pound coins and sit right by the elevators. To park your car, you have to have exact change and pay five-pounds per day and park in a lot down the street. When we asked for recommendations for a nice restaurant to have diner at 6:00 pm on a Sunday, we were told that Scotland has laws that do not let children into dining establishments after 6:00 pm and were told to go to a fast food restaurant. Eventually, the man did call next door and ask if we could bring my child over quickly for a bite to eat, and gave us a coupon for 10 percent off the meal (and the man was polite in his misinformation). When we stayed the second time, there was a new girl at the front desk and she was lovely. Although the hallway carpets were stained and worn, we were given a room with heat, keys that worked, and with a bed that did not sag (it was on the second floor). Oh, and the new girl not only recommended a fabulous restaurant—not that the restaurant next door isn’t nice--she made reservations for us to eat there after-gasp-7:00 pm with my four year-old child. If we had experienced the hotel only the second time, I would have been more kind in my review, but we didn’t. This hotel is not worth the price there are other hotels in the same area that I checked out—they were much nicer. To give you a comparison in USA terms, this hotel is very much like a cheap highway motel.

  • Stayed: October 2009, travelled with family
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Thank onthegolaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 25 November 2009

Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor.

Firstly, please accept our apologies that your experience was not of the standard expected of Express by Holiday Inn.

As part of our ongoing initiatives to reduce our environmental impact we supply shower crème and hand wash in multi-use containers and allow guests to switch off all power to their room on exiting simply by removing their key card.

Due to our location in the heart of Glasgow city centre, we are unable to offer on-site parking but we are pleased to offer discounts vouchers to a selection of local, secure car parks for our guests.

As part of our continual process of improvement, in January 2010 we will become a fully non-smoking property and we have a system of ongoing replacement of beds and guest room carpets to ensure our high standards of cleanliness and appearance are maintained.

I am glad that your second stay with us was more enjoyable.

The comments that you have made are appreciated and will be used to develop and improve the service we deliver to our guests.

Yours sincerely,

Celia Hague
General Manager

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Reviewed 28 October 2009

We stayed here for a hen weekend, 12 of us for 2 nights and another 6 for the one night. Hotel staff couldn't have been more helpful from check-in to check-out. The afternoon/ evening staff were very kind letting some check-in early and then letting us use the breakfast area for our take away Chinese. Very central and good clean rooms. Lovely breakfast well worth the money.

  • Stayed: October 2009, travelled with friends
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Thank elmamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 30 October 2009

Dear Guest,

Many thanks for sharing your great comments regarding your stay with us on Trip Advisor.

I am very pleased you and your friends here for a hen weekend enjoyed your stay and our team made you feel welcome.

I am delighted you enjoyed our complimentary continental buffet breakfast. To further enhance our breakfast selection for our guests, we are introducing scrambled egg and sausages/bacon to our buffet breakfast in early 2010.

We look forward to welcoming you back to Express by Holiday Inn soon.

Sincerely,

Celia Hague
General Manager

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Reviewed 3 September 2009

My partner and I have been staying in the HI Express for the past 4 days and will be staying for 4 more. We've just moved here from the U.S. and decided to stay here while looking for a flat and waiting to move in. The hotel is located in a terrific neighborhood, a very short walk to all the shopping and nightlife on Buchanan and Argyle streets. We love the neighborhood so much we decided on a flat right across the street from the Express!

The stay here has been terrific. We have a lot of luggage as we're moving and there is plenty of room for our 8 large bags, my partner and I, and our dog. They are quite friendly about allowing dogs and there is a park very nearby to walk her.

We arrived late in the evening after a 6 day trip on the QM2, and a 10 hour drive from Southampton. Needless to say we were exhausted and delighted to find a pleasant, very clean room with a wonderfully comfortable bed. The next morning, the hot water did not seem to be working in our room. When we told reception, one of the front desk staff addressed our concern promptly and pleasantly. She came right up to the room, decided the water was not working and quickly moved us to a different (and better) room.

When we found out our flat would not be ready for a few more days, we explained the situation and were able to negotiate a lower rate due to our extended stay. The staff have been all around helpful, friendly, and service oriented. Very professional operation indeed. The housekeeping staff is also quite friendly and manages to keep our room very tidy despite our overabundance of luggage and disorganized stacks of papers. The breakfast is quite extensive with toast, rolls, cereal, fruit, pastries, yogurt, croissants, etc.

We would highly recommend this hotel to any friends and family. In fact, because we'll be living just right across the street, all of our guests will be staying at the Holiday Inn Express when they come to visit us in Glasgow.

Thanks for a wonderful stay and a wonderful welcome to Glasgow.

  • Stayed: September 2009, travelled as a couple
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Thank fobGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 10 September 2009

Dear Guest,

Many thanks for taking the time to review the hotel on Trip Advisor and for your positive comments regarding your recent stay with us.

The comfort and satisfaction of our guests is our first priority and I am glad you enjoyed your stay with us. Your comments regarding the friendliness of all our team members and the cleanliness of the hotel are much appreciated and will be passed onto the team. I am pleased that our location in the Merchant City area of the city centre was suitable for your stay.

We look forward to welcoming your friends and family to the hotel and to Glasgow when they come to visit you. Please do not hesitate to contact me directly on gm@expressglasgow.co.uk to make the reservations.

Sincerely,

Celia Hague
General Manager

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Reviewed 2 September 2009

Another good value stay at this most conveniently located HIEX. As before a room was available for me before the official check-in time and my request for one which didn't overlook the busy main road was cheerfully met. I do though wish the bedroom decor was a bit less sombre as newer HIEX hotels have a more contemporary feel to them. Unlike so many city centre budget hotels at weekends, this one is remarkably lacking in stag and hen parties and this is a blessing. Will always be on my shortlist of preferred accomodation in Glasgow.

  • Stayed: July 2009, travelled solo
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Thank scotsjimbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 10 September 2009

Dear Guest,

Thank you for taking the time to recommend the hotel on Trip Advisor.

I am delighted you enjoyed your stay with us and found the hotel to be good value for money. Your comments about our cheerful team are much appreciated.

We hope to have the opportunity to welcome you back to the Express by Holiday Inn Glasgow City Riverside soon.

Sincerely,

Celia Hague
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2009

very clean hotel and reception staff was very nice. our room was spotless, bed was the most comfortable i slept in. our room was at the front and was very noisey as traffic outside got busy from about 6.30am

  • Stayed: January 2009, travelled as a couple
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Thank Craigayr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 27 August 2009

Dear Guest,

Thank you very much for sharing your positive comments regarding your recent stay with us on Trip Advisor.

It is important to us that all our guests have an enjoyable and comfortable stay and I am very pleased to hear you found our hotel to be clean and well presented and our staff to be friendly and welcoming.

We hope to have the opportunity to welcome you back in the near future.

Thank you again for taking the time to write your review.

Sincerely,

Celia Hague
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2009

We primarilly stayed in the Holiday Inn Express to see U2 at Hampden Park, but also spent some time around the city centre, which was only a few minutes walk from the hotel.

The car park accross the road was charged at 5 pounds per 24 hours, which is very good value for the town centre. Although it wasn't a secure carpark, everything was covered by cctv and seemed fine to us.

Check in was fast and easy, as the hotel already had our key cards, etc, sorted by the time we arrived (about 4pm). Having never stayed in an Express before, it would have been nice if they'd told us about the card slot on the wall to "activate" the lights, etc.

The room was basic, as expected for such a hotel, but did include tea and coffee in room, along with a TV offering a few basic channels. The bed was fairly comfortable and we managed to get a couple of really good nights sleep when we were there.

We were on the 4th floor, facing the main street, so there was a bit of traffic noise when the city started waking up at around 6am, but this wasn't really an issue for us.

The breakfast was basic and quite busy on both mornings and the staff seemed to be struggling to keep up with the demand for plates, although we did go at a peak time (8.30 both mornings).

The hotel took about an hour to walk from Hampden Park (a well lit, straight road - about 2.2 miles). Being in the city centre, there was a wealth of local eateries to choose from. Our favorite was Cafe India, about 10 minutes walk from the hotel.

  • Stayed: August 2009, travelled as a couple
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Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 27 August 2009

Dear Guest,

Many thanks for taking the time to review our hotel on TripAdvisor following your recent stay with us.

I am delighted you enjoyed your stay with us and our location in the city centre was ideal for your trip.

If you are returning to Glasgow, we hope to have the opportunity to welcome you back to the Express by Holiday Inn.

Yours sincerely,

Celia Hague
General Manager

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Reviewed 11 July 2009

We stayed here as it was described as being near to the stadium where we were going to see Take That. The hotel were helpful in providing directions on how to get TO the stadium but not how to get back when the buses and trains had stopped running - and taxis were charging a fortune and private hire weren't taking bookings.

We'd have been better staying in the centre of Glasgow as we were a good 15mins walk from the station and 10 from the shops.

The room had been booked as a family room for four people - BE WARNED - this is a very small room with two double beds to be shared. Thankfully we are a close family!! (niece, stepdaughter and sister in law).

Getting back from the stadium was a nightmare. It cost us £6 to get there in a cab and £30 to get back and we probably shouldn't have got in the private hire car as we hadn't booked it but there was no other way of getting back (apart from walking 30mins but we didn't know in which direction!),

So for the stadium and the centre of Glasgow I wouldn't recommend it.

On the plus sides the staff were helpful when we needed our room early as my niece was ill. The breakfast was basic but ok and 100% self service.

  • Stayed: June 2009, travelled with family
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Thank catecate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeliaHague, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this reviewResponded 29 July 2009

Dear Trip Advisor Member,

Thank you for taking the time to review of our hotel. It is important to us that every guest has an enjoyable and comfortable stay with us and I am sorry that on this occasion we did not meet your expectations.

I am delighted to hear you found our team to be helpful and the information provided on transportation to Hampden Park useful.

Please accept my apologies that the distance from the hotel to Hampden Park was incorrectly listed on our website, this was an error and has now been corrected. Our hotel is located in Glasgow City Centre, a short walk from the main shopping areas and a 10 minute walk to either main train station. I am sorry you did not find the location of our hotel suitable for your trip.

The comments you have made are appreciated and will be used to improve the service we provide.

Sincerely,

Celia Hague
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Glasgow City Centre Riverside

Address: 122 Stockwell Street, Glasgow G1 4LW, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#22 Romantic Hotel in Glasgow
#22 Business Hotel in Glasgow
#27 Family Hotel in Glasgow
Price Range: £49 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Glasgow City Centre Riverside 3*
Number of rooms: 128
Official Description (provided by the hotel):
Holiday Inn Express Glasgow City Centre Riverside is ideal for exploring the infamous sights of Glasgow including the Riverside Museum, Kelvingrove Art Gallery and the renowned Style Mile. Each of our 128 guestrooms have been designed to provide all the comfort, convenience and value you have come to expect from Holiday Inn Express. From comfy beds, air-conditioning and free Wi-Fi to 32-inch TVs and en-suite bathrooms with power showers, we've got you covered. Our family rooms can accommodate up to 2 adults and 2 children, with kids under 18 staying free! From the moment you arrive we want you to feel at home - arrive to a warm Scottish welcome, go to sleep in a comfortable bed and wake up to a delicious, inclusive breakfast. Wi-Fi is free throughout the hotel for our guests, so you can surf comfortably in your room or in our welcoming Great Room lounge. ... more   less 
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Also Known As:
Holiday Inn Express Glasgow City Centre Riverside Hotel Glasgow
Holiday Inn Glasgow
Holiday Inn Express Glasgow City Centre Riverside Scotland

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