Attitude is: So sorry we can't help OK bye. I arrived at the hotel early in the morning (transcontinental flight) and was told that my room wouldn't be available until 2 P.M. OK, fair enough. Went downtown, came back at 1:30, still not ready. OK, fair enough. Waited a while, then a young lady walked in, and I watched the boy at the reception desk check her in right away. OK, not so fair anymore. I said to the boy: I have to ask, why was her room ready if mine is not? Oh, he said, different people have different rooms: there are singles, doubles, family rooms, whatever. Wait a second, I said, didn't she have a single? Yes, he admitted, this traveler had a single. Well, I had a single too. If a room was available, why didn't you give to me? He said: Her room was booked for one night and yours was for four nights. So yours wasn't ready yet. Excuse me? What earthly difference does it make--if a room is ready, I should be able to check in. The room doesn't disappear into thin air after one night. Finally he admitted that that explanation was baloney, and said the computer system wouldn't let him make the necessary change to my reservation. ("It might be difficult for you to understand since you're not in the hotel business," he added with a smarmy grin.) So I asked to speak to the manager, because that "system," if the story is even true, is very inconvenient for travelers. Then one boy pointed to another boy and said "He's the manager," while the other boy said "The manager isn't in today."
I said: "Bye."
- Official Description (provided by the hotel):
- Argyll Hotel is located 1/2m west of Glasgow city centre by Kelvingrove Park and is within minutes of the Scottish Exhibition and Conference Centre, Kelvingrove Art Galleries & Museum, Glasgow Science Centre and Glasgow University. Facilities include Sutherlands Restaurant and bar, free car parking and internet access. Short breaks include Mackintosh in Style Weekends, Theatre and Shopping Breaks. The Argyll Hotel offers good accommodation, warm Scottish hospitality, fine food and above all great value. ... more less
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- Also Known As:
- Argyll Hotel Glasgow, Scotland