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“nice place out of place”
Review of The Belhaven Hotel

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The Belhaven Hotel
Ranked #54 of 95 Hotels in Glasgow
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“nice place out of place”
Reviewed 12 October 2013

One night a the Bellhaven - a hotel near the end of a really stunning terrace of mansion townhouses, just across from the botanic gardens and a short throw from the West End bars, restaurants and shops.

A really kind and helpful chap on the front desk - hoteliers everwhere take note, it makes a huge diffference when staff are friendly. It can make a bad stay bearable and a good stay a great one.

The hotel itself is comfortable enough but almost a victim of its own prime assets - The building is stunning and the location is ideal, basically a millionaires row. But it is an old building and although the bar/breaskfast room looks fairly opulent, there is an air of slight wear about the place. I could be slightly unfair here because I know very well how hard it can be to bring old victorian and georgian terrace houses to the highest modern standards... and the truth is that it involves nearly all of the interior being stripped out and rebuilding. Massively expensive, time consuming, disruptive and dirty job. It's just that although the hotel is really fine for most people, it is incongruous on a terrace of pristine multimillion pound properties and extermely expensive cars. I can't help feeling that whoever owns this could be thinking that with the right level of investment, they could easily be trebling their prices and fully maximizing on their location.... personally I think that as things stand it represents very good value, but I wouldn't be surprised to find other people miffed at cheap shower curtains, rawlplug holes in the bathroom tiles, poor sound insulation through the floors/ceilings, cheap plastic plants at the entrance etc.. if the expectation was that they were staying somewhere upmarket.

One more issue was the breakfast. A perfectly adequate breakfast buffet table was laid, but spoiled by easily the worst scrambled eggs I have ever seen in my life. They really did cook the hell out of some of the cheapest, palest, most tasteless eggs in the universe. It was like being served hot polystyrene on toast... only the toast wasn't toasted. It was just bread. Very strange and slightly embarrassing because the chap who served us was again very kind and friendly. Just a bit of advice if you guys read this - spend a little more for good, fresh free range farm eggs, scramble them loosely with butter and a little milk to a soft vivid yellow, serve them over good, white, freshly cut bread... toasted to a golden colour and buttered generously. Cross a couple of chives over the top and people will love you for it!

Room Tip: You may want to avoid the basement rooms if you have luxury in mind. However they are perfectly comf...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BestServedCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BalBelhaven, General Manager at The Belhaven Hotel, responded to this review, 25 October 2013
Dear Guest,

Thank you for posting a review on Trip Advisor.

We are constantly investing in the hotel after we took over the hotel 16 months ago. With a new lounge, re-decorated reception, completion of 3 refurbishment single rooms, a new bathroom in room 17 and a new carpet going down at the start of February for all the commonual areas and staircase, we are constantly making improvements. We have plenty of work cut out and we have done very well to come as fas we have. It is a big job and it will take time.

However, our aim is not to triple our prices and market towards high flyers. We want to be known for our value, quality and customer care. You pay a reasonable price for a good standard hotel and a 5 star customer service.This is our market.

I think my florist will take some offence to referring to her lovely decorated flowers as 'plastic' and 'cheap'. Our flowers are real and we are happy to invest money into soft furnishings and pretty flowers to help make the hotel feel warm and comfortable. I do appreciate your observation and I am always happy to hear feedback but I don't think all of your observations are correct.

I am disappointed to hear you didn't enjoy the breakfast and if I was served the breakfast you just described I would not be happy either. I would however inform the waiter and asked for it to be made again if it was not to my taste or if I felt the quality was poor. We will take your comments on board and make efforts to improve our breakfast service. We are perfectly capable of providing an excellent breakfast as many of our previous guests would agree. If something isn't to your taste then please inform us and we can make it again.

Overall I am happy to hear you enjoyed your stay. Please stay with us again and let us know what you think of our improvements, as there is something new nearly every day.

Thank you,
Bal
General Manager
Belhaven Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
newcastle
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 October 2013

Stayed here overnight,the staff very nice,helpful.The bed was so comfortable .central to what we needed ,love Byers road.One little gripe came back after 11pm and couldnt get a coffee .the breakfast however was spot on my husband had the cooked breakfast and could have anything, all the staff were pleasant.Would stay here again .

Room Tip: the only tip i can offer when you come along the great western road,carry on past byers road and ta...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrynewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 October 2013

Had a very comfortable nights stay at The Belhaven Hotel. Staff were very helpful and pleasant, the room (No 4) was very clean spacious and comfortable and lovely to have complimentary wee box of tablet. Breakfast was plentiful and tasty and again, staff aimed to please to have your breakfast just the way you like it. We were attending a wedding and as such had to arrive before check in time, but this was not a problem and our bag was taken to our room for us on our return, which again was after hours but the night porter could not have been more accommodating and pleasant. Definately recommend this hotel when visiting Glasgow as it is also in a great location for the West End and the City Centre.

Room Tip: Room 4 is on the basement, it has two kingsize cofortable beds. It is quiet and the en suite shower...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allisonmcculloch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 October 2013

This is a great find, well situated for Byres Road. It's a lovely townhouse with massive bedrooms and bathrooms and very cheap. One of the most comfortable beds I've slept in. Even though it is on Great Western Road there is very little noise from traffic. Would definitely recommend it.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tewkesbury, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2013

Overnight stay on business trip in Glasgow. A friendly welcoming experience on arrival. I was given a huge room in the basement, modern décor style and colour scheme. Very clean and presentable. Free wifi available in room, Very good rate which included a tasty breakfast, so overall its highly recommended and I won't hesitate to stay here again when I next visit.

Room Tip: They offer a different range of rooms depending on your budget
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
106 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 26 September 2013

+

Clean and reasonably new.
Good safe upscale area in Glasgow.
Free Internet works fast.
Charming old building.
Staff is friendly.
Good rates (yet what you pay is what you get).

-
Design and furniture is cheap and bad quality... it is your typical "budget-design" hotel that will age really badly. They should have invested in IKEA furniture and LG screens... at least!
No elevator (yet only 2 floors and stairs are wide).
Low water pressure.
Clearly under staffed (even if it is small)... at least they try to do as much as they can.
Poor breakfast.
Area is very nice but a bit off the downtown and Central Station.

Stayed September 2013, travelled solo
Helpful?
Thank Danudanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BalBelhaven, Director of Sales at The Belhaven Hotel, responded to this review, 27 September 2013
Dear Guest,

Thank you for choosing to stay at The Belhaven Hotel and reviewing the hotel. We are delighted to hear you enjoyed your experience overall. We have invested in a better WIFI system recently and we are happy to hear it is a good quality service.

We do our best to bring quality into all aspects of the hotel. I am sorry to hear you felt the furniture and design was not up to scratch, nor the breakfast however I would respect other guest comments who have enjoyed our breakfast and the general design of the hotel. I believe we have earned our rating through hard work, a strong focus on customer care and attention to detail.

Thank you,
Bal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnstown, Pennsylvania
1 review
Reviewed 25 September 2013

A really nice retreat. Loved the music in the bar but don't recommend the pizza. :) Acommodations were spacious and comfortable. The champagne, candy and fruit provided for the romantic weekend were great. Felt like we were enjoying a retro moment in time.

Room Tip: Higher floors provide good privacy and comfort.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Belhaven Hotel

Property: The Belhaven Hotel
Address: 15 Belhaven Terrace, Glasgow G12 0TG, Scotland
Region: United Kingdom > Scotland > Glasgow
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
#39 Romantic Hotel in Glasgow
#40 Family Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Belhaven Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Set in the cosmopolitan west end of Glasgow, a few minutes walk from Byres Road where there are some of the best restaurants, bars, coffee shops and boutique shops.All the rooms at the Belhaven Hotel are spacious and tastefully appointed. Room facilities include a hairdryer, while most also have Freeview TV and all come with wireless internet access.Situated overlooking Great Western Road and the Botanic Gardens, the hotel is only 10 minutes' drive from the city centre and 25 minutes' drive from Loch Lomond. ... more   less 
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Also Known As:
Belhaven Hotel Glasgow
The Belhaven Hotel Glasgow, Scotland

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