I was not impressed but more than that I would strongly advise people to actively avoid this hotel.
The hotel is some considerable way from Glasgow city centre and a car is essential. It is ideal for the SECC and BBC and this may be where they get most of their customers. It is not however convenient for the city centre which is vibrant and lively and well served by public transport which sadly goes no where near this hotel.
The hotel sits on the banks of the Clyde and has some fabulous views.
The hotel is modern with a large atrium area with bar and dining area, you could not call it a restaurant but it is a modern and imposing area.
Reception was busy on arrival and the service reflected this. It was rushed, impersonal and several times I had to check my understanding of what was being said. There was no mention of status and I was simply handled an envelope.
As is now common at this chain there was absolutely no recognition when I checked in despite my platinum status. it is the worst hotel loyalty programme on the planet. No upgrade, no extras ...nothing. As this is typical I booked a club room paying a substantial premium for club lounge access and continental breakfast.
My executive club room was in the 15th floor sadly next to the lounge. There was also a connecting door and the noise from both was noticeable. The room was clean and modern but the bathroom tired and meanly equipped with toiletries.
The lounge was simply dreadful. it is too small and at 6.30pm it was standing room only. It is unmanned though there is a desk for staff, so there is no welcome. Moreover there are no spirits, simply appalling snacks and paint stripper masquerading as red wine. There were some bottled beers, water - still and sparkling, but no soft drinks. It rates as my worst hotel executive club ever anywhere. I took a beer and left.
The health club is open to the public and frankly not very clean. it also has the smallest jacuzzi I have ever encountered. My visit was very brief.
Parking was extra even for those in executive rooms and Internet access charges were unserious with no free access and for that alone this hotel should be avoided.
When I got to the room and opened the envelope I found it contained vouchers for 20% off food and drinks but one time only and there was a list of terms and conditions that meant they could not be used other than on full priced items.
There was also an insulting offer to provide a single hour of Internet access. The voucher thing I despise, it is so impersonal, so careless and so lazy....it screams
" we don't really care and cant be bothered but we need to do something" .. " ...so have a voucher and wander around the hotel with it looking cheap"
........why not just adjust the bill, offer something tangible, immediate and that has some value to the customer. This was without question the most miserable offer I have encountered in a hotel and they would have been better to offer nothing.
And for this I paid £129 plus parking plus Internet close to £150, indeed shortly after booking the room alone was £149 a night which is simply a rip off. The hotel staff should be wearing masks.
There are 5 other ICHG hotels in the city 2 holiday inn 2 HIX and an indigo and I have now stayed in all. The night I booked the airport hotels had room less than £50 and the city centre hotels were £69. The Indigo was around £100 and I would have been better off in any of them. Sadly I choose this charmless establishment.
The situation in the morning got worse with breakfast ending at 9am in the lounge which was now empty and offering nothing at 9.15 on a Saturday morning....what are they thinking!
I was ale to to take breakfast downstairs but what is the point of paying for exclusivity if you have to eat in the same place as those paying substantially less. There was nothing wrong with food or the staff who served but that is not the point. You pay a premium price and have a reasonable expectation of receiving a premium product. Sadly the policies and procedures lack any customer focus and so the offering disappoints.
Worse was then to come when I got back to my room after breakfast. The key card would not work (something which is far too common in hotels today) and as I was on the 15th floor faced a long trek back to reception. There was no staff in the lounge and I could not get in as the key did not work there either. I then noticed that the room next door was being cleaned so I asked the maid to "call down to reception" and get a new key sent up. To my dismay she simply opened the door to my room for me. No checks, no asking my name, nothing.... she simply opened the door. I could have been anyone...... but was simply let into the room i requested access to.This was a huge issue for me and whilst I appreciate she was trying to help it was frankly reckless and utterly unacceptable. I would perhaps not have put this in this review however the hotels duty manager attitude to this was seriously alarming. They just did not care.
I asked to talk to the duty manager on checking out and I really should not have bothered. They were unashamedly unapologetic at one point stating that no one had ever complained about breakfast. They were not listening and not interested. Even the major breech of security seemed to pass her by with hardly a reaction. I was a nuisance and it was not the hotels policies, but rather head office policies that they simply followed. It was pathetic.
Personally I would avoid this hotel both because of it location but also because there is clearly significant management failings. They do not take ownership and palm yo off with company policies.
Glasgow is a great city, trendy friendly and with great shopping and places to stay and eat but this is not one of them.
This is also my second poor experience in a UK Crowne Plaza in 2013 but it will also be my last? They clearly are trying to position themselves as the premium brand for ICHG in the UK but whilst they are charging premium prices they are very definitely not offering a premium experience....
- Official Description (provided by the hotel):
- Welcome to Crowne Plaza Glasgow. A modern and stylish hotel overlooking the River Clyde, with a covered walkway to the Scottish Exhibition & Conference Centre (SECC), Crowne Plaza Glasgow is an excellent choice for the business and leisure traveller. With 283 air conditioned contemporary bedrooms and suites, all fully equipped with Smart televisions, trouser press, hairdryer, iron and ironing board, tea/coffee making facilities and wireless internet access. The spacious Club Rooms boast Kingsized beds with stunning river views, Smart TVs and exclusive access to our Club Lounge, with complimentary refreshments to relax or hold informal meetings. The Leisure Club includes an indoor pool, equipped gym, sauna, spa and steam room. Alternatively, treat yourself to a massage or beauty treatment in Isis, our in-house Beauty Salon. There are 15 conference/functions suites, including a dedicated boardroom with plasma screen, to accommodate all types of events. Crowne Plaza Glasgow is located directly opposite the Glasgow Science Centre, the BBC and STV Headquarters and the nearby Transport Museum and Tall Ship visitor attraction. Easy access to shopping areas such as Braehead, Buchanan Galleries, St Enoch and Argyle Street make this a great leisure destination. The hotel is non-smoking throughout. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Odigeo, Hotels.com and Priceline so you can book your Crowne Plaza Glasgow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Glasgow Hotel Glasgow
- Glasgow Crowne Plaza
- Crowne Plaza Glasgow Scotland