Not wishing to write a drawn out and tedious review (although that may be difficult) let me bullet point the issues here, following our visit earlier this year.
* Accommodation - credit where credit is due, bedroom area in room (2011) was beautifully decorated. Bathroom, not so much. With flaking paint and mould around the bath did not entice either of us to relax in the bath. Facilities in here also, i.e the telephone & TV speaker - both out of order - so really what was the point of having these?? (Pictures attached).
* Leisure Club. Clean facilities however, inside one of the ladies changing room lockers had a dried in red liquid. Whether it was nail varnish is yet to be advised, but it looked more like dried blood (Picture attached).
* Restaurant (dinner). With no option apart from a buffet, this wasn't what we expected in a 4 star hotel. I personally would prefer either an A La Carte or Table d'hôte menu, but neither were on offer - really not a standard I would have thought on paying such a high rate.
This wasn't the main issue with the restaurat though. Myself and partner were seated next to a mezanine level in the restaurant, which was two icebuckets held together with a black bin bag to put scraps from diners left overs into. (Pictures attached). To say this put us off our meal is an understatement. So not only did we have to have a buffet meal, personally, I couldn't eat it since I was facing everybody elses leftovers.
By breakfast time, we were seated up on the mezanine level for breakfast, this time, at the other side of the left overs station - therefore, this appeared to be the ongoing standard.
It is fair to say that the hotel appeared to be going through renovations at the time - but is a service station of a black bin bag situated between two icebuckets really a 4 star standard??
* General Facilities :-
1) As this was our Valentines weekend, we requested an ice bucket and 2 glasses to be sent to the room, only to be advised there was a £3.50 "tray charge" for this! For a bucket of ice & two glasses? I'd understand if this was for breakfast or for room service, but seriously?? For a bucket of ice & glasses.....no thanks! Having worked in the hotel industry now for 22 years - I find this completely unacceptable. If the reason is because it's a large hotel and if many guests asked for this facility then it would be more work for staff, then I'm sorry, but as a guest, this wouldn't be my problem!
2) Staying with tray charges, we would have liked to have had breakfast in bed. However, a £6.00 charge PER tray, resulting in a £12.00 charge over and above the dinner, bed & breakfast rate we were already paying was yet again, not acceptable. We would have been happy to pay £6.00 in total, but double the amount! And again, if the reason is that this would be more work for staff...then not my problem!
3) A letter in the room advised that if you were not down for breakfast by 9.30am, then you should expect to queue! So therefore, if you didn't want to queue, you either had to be down early OR pay the £12.00 tray charge for breakfast. So we had no choice but to get up early on the Sunday morning that was meant to be our Valentines weekend! Restful? Not entirely!
4) Iron didn't work properly resulting in water leaking over clothes when trying to use the iron.
5) Remote control for the TV was held together at the back with black sticky tape. Why? Not the kind of standard I'd accept and I would have assumed that spare remotes would held in the hotel and not "fixed" with sticky tape"
* Customer Service (or lack of it)
With all of the above in mind, I wrote, as I was advised to, to the company complaints department (dated 20th February) to "Nattalie Grant, Guest Assistance Specialist / Advance Purchase Coordinator" who was based in America, no less - and to this date, I have NEVER received a response.
Becuase of the lack of response from Natallie, I then wrote to "Stacy S. Shearouse - Director - Guest Assistance/HHonors Customer Care" again, based in America as advised, and lo & behold, we are now in June and STILL have not received a response.
Is this how Hilton really treat their customers? I am really disappointed in the standards in Glasgow but above all the so called Customer Care department, which in our minds....quite frankly, couldn't care less!!
So if this is really what you are looking for in a romantic weekend away - then go and book with the Hilton!!
- Official Description (provided by the hotel):
- Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hilton Glasgow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Glasgow Hotel Glasgow
- Hilton International Glasgow
- Glasgow Hilton International
- Glasgow Hilton Hotel
- Hilton Glasgow Scotland