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“Recent stay”
Review of Hilton Glasgow

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Hilton Glasgow
Ranked #28 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 18 June 2012

Recently stayed here for 3 nights and have stayed before . The hotel is undergoing renovation but I have to say I'm not overly impressed. When we were there the new restaurant had been open for 3 weeks and we found the food was not good-one dish undercooked and one completely bland with no taste at all - not what you expect from a 5 star hotel. Our room also was not that clean with big stains evident on the carpet.f you are rated as a 5 star hotel there s a certain standard that s expected . Would hope they'll get their act together but at the moment be aware that if you visit expect some teething troubles

  • Stayed: June 2012, travelled with family
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Thank sammac010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear samma010,

Thank You for taking the time to review your 3 night stay at Hilton Glasgow.

I am sorry to hear that you were not overly impressed during your stay. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments regarding our restaurant and the bedroom carpet will of course be forwarded to the relevant management for their attention.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Kind Regards,

Lisa

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2,806 - 2,812 of 3,524 reviews

Reviewed 18 June 2012

We attended the Donna Mortimer charity event on saturday and I can't compliment this hotel enough. The hall was to capacity however it did not effect the superb service from the staff. The food was first class as was the service. Outstanding !

  • Stayed: June 2012, travelled with friends
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Thank burnsglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear burnsglasgow,

Thank you for taking the time to review your event at the Hilton Glasgow and for awarding us full marks.

It is always a privilege for us to host such events and we are extremely pleased to hear your great feedback.

We look forward to seeing you soon.

Kind Regards,

Lisa

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Reviewed 18 June 2012

stayed here for 1 night recently,staff were really friendly,cldnt have been any more helpful! rooms wer clean and well decorated. the only downside was the price of beverages etc when you are at hotel,but with a hotel of this reputation i suppose you have got to expect that! would defo stay again if the oppurtunity arose.

  • Stayed: June 2012
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Thank LC6488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear LC6488,

Thank you for taking the time to review your one night stay at Hilton Glasgow.

I have shared your great review with the team and we look forward to welcoming you back soon.

Kind Regards,

Lisa

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Reviewed 17 June 2012

We have just returned from a two-night stay at this Hilton and were very impressed. Ten of us including four children stayed in two family rooms and another interconnected room. We ate in the bar on the first night,club sandwiches/fish and chips/cheeseburgers etc which were enjoyed by all. You're looking at about £10+ per meal. The best by far though was the breakfast!! I have stayed at many Hiltons but this had the best breakfast by far! The children were so excited to make and eat lots of nutella pancakes!! The staff encountered were all fantastic especially on reception, very friendly and welcoming. Great stay had by all.

  • Stayed: June 2012, travelled with family
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Thank Cas222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 20 June 2012

Dear Cas222,

Thank you for taking the time to review your two night stay at Hilton Glasgow and for awarding us full marks.

Our team always appreciate positive feedback and were delighted to hear of your great stay.

We hope to welcome all ten of you back soon.

Kind Regards,

Lisa

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Reviewed 17 June 2012

I had a very nice stay at this Hilton but I would just suggest that easily-annoyed travelers may want to hold off until renovations are completed. I have nothing but positive comments about the staff, food, drink, gym and overall atmosphere. However, one of the elevators is being upgraded to be prepared for waits.

Stayed: June 2012, travelled solo
1  Thank ExPat1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 20 June 2012

Dear ExPat1111,

Thank you for taking the time to review your stay at Hilton Glasgow.

It’s great to hear you had a nice stay and we look forward to welcoming you back soon.

Kind Regards,

Lisa

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Reviewed 14 June 2012

As a habitual traveller I visit loads of Hotels and particularly the Hilton brand, don't want to undersell the hotel but quite simply this hotel and the Hilton Hotel in Brighton are what the Hilton Brand are all about - magic...

  • Stayed: June 2012, travelled on business
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1  Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 20 June 2012

Dear Jeff L,

Thank you for taking the time to review your stay at Hilton Glasgow and for your great comments.

We really appreciate your feedback and look forward to seeing you soon,

Kind Regards,

Lisa

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Reviewed 13 June 2012

I stayed at the Glasgow Hilton hotel for 5 nights, and would definitely visit this hotel again. My room was very spacious and clean. The meals are very good and the staff very friendly and helpful. There is a nice relaxing environment, and although it is a little outside the city centre, the taxis in Glasgow are the cheapest I have ever experienced, so ii makes sense to take a taxi to any of the museums or shopping areas. My only negative comment is that the shower was old fashioned, and improving on this would greatly improve the overall experience.

  • Stayed: June 2012, travelled with friends
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Thank wardlawlifecoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 20 June 2012

Dear wardlawlifecoach,

Thank you for taking the time to review your 5 night stay at Hilton Glasgow and for your great comments.

It’s always a pleasure to share positive feedback with the team.

I have noted your comment regarding the shower and will include this in our on-going review of products and services we provide for our guests.

We look forward to welcoming you back soon.

Kind Regards,

Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow

Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Family Hotel in Glasgow
#12 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
Price Range: £78 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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