We arrived at the Glasgow Hilton after a delayed flight from London but having had a great taxi driver from the airport. He had given us lots of information about the city and things to see as well as how to get around. The front desk staff were welcoming and quickly changed out room when it wasn’t the sort we wanted. The rooms are very standard for this type of hotel. It has a large screen TV, desk and storage space as well as plenty of hanging space. The bathroom had a snug rather than a roomy bath but was light and airy. If I had to make any criticism of the room it would be that there was only one easy chair.
Since we were tired from a long time spent at Gatwick airport not travelling we decided to eat in the bar. The menu was not extensive but provided a good selection in all categories. The Hilton Club sandwich was plentiful for what we wanted and the wine was more than acceptable. I would rather have had a real beer available than the case ales but this seems to be as much a Glasgow thing as just a Hilton hotel thing.
The next morning we set out to walk to the Kelvingrove Museum and discovered the main limitations of the hotel location. To get anywhere walking from the Hilton requires going alongside a very busy and very noisy road on a narrow pavement or heading into some back streets or taking a taxi. The location being on the eastern outskirts of the city centre was further emphasised when we walked back after some shopping. It had been a ride on the famous Glasgow subway to get to the city centre from Kelvingrove. Sauchiehall street became seedier as we headed west towards the hotel. Though it never reached the stage of being threatening in any way we did decide that we would need to take a taxi to get to the better bars around the Merchant Quarter. As it turns out the rain, the walking and a large lunch meant we spent another evening in the bar, which proved no hardship.
Throughout our stay every time we had dealing with the staff they were friendly and helpful. We borrowed some duct take to make a handle for a package we had and the waiter in the bar came to tell us that he had dropped our food so there would be a short delay while the kitchen prepared a replacement.
However, the best indication of the service and how seriously they took customer comments was at breakfast on the last day. The buffet breakfast coffee was from one of the new type of machines that are becoming popular. You put a cup under the spout, and (to quote from the Hitch-hikers Guide to the Galaxy)
“When the 'Drink' button is pressed it makes an instant but highly detailed examination of the subject's taste buds, a spectroscopic analysis of the subject's metabolism, and then sends tiny experimental signals down the neural pathways to the taste centres of the subject's brain to see what is likely to be well received.
However, no-one knows quite why it does this because it then invariably delivers a cupful of liquid that is almost, but not quite, entirely unlike tea.”.
When I was asked if I had enjoyed breakfast I mentioned how bad the coffee was. The supervisor immediately offered to go and get me a better tasting cup from the Costa coffee shop in the lobby. Though I refused the offer it was an indication of the dedication of the staff to customer service.
Overall a very nice stay but not really a hotel to visit the centre of Glasgow from unless you are prepared to take taxis.
- Official Description (provided by the hotel):
- Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more less
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- Also Known As:
- Hilton Glasgow Hotel Glasgow
- Hilton International Glasgow
- Glasgow Hilton International
- Glasgow Hilton Hotel
- Hilton Glasgow Scotland