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“Hilton Glasgow”
Review of Hilton Glasgow

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Hilton Glasgow
Ranked #31 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 5 November 2013

Stayed here recently and must comment on the very high standard of the hotel which strikes you on arrival. Check in was painless with unbelievably friendly and helpful staff.

The room was really well appointed and spotlessly clean and we enjoyed a lovely evening meal in the restaurant. The Bar staff were very attentive and enjoyed a great chat with one of the lads about football!! Nice to see staff who are never too busy to pass the time away with their customers

  • Stayed: November 2013, travelled as a couple
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1  Thank GrouchoStockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 13 November 2013

Dear GrouchoStockport,

Thank you for your great review of Hilton Glasgow and for awarding us full marks.

I am delighted to hear you enjoyed your time at the hotel and have shared your kind comments with our team.

We look forward to welcoming you back with us again in the near future.

Kind Regards,
Lisa

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2,024 - 2,030 of 3,368 reviews

Reviewed 5 November 2013

Decent hotel, great efficient helpful staff, bit expensive for food so didn't pay extra for breakfast. Good location - easy walk from central station straight down road. Cocktails lovely. Good rooms with proper drawers/wardrobe etc, nice tea/coffee facilities. Mini bar but didn't use it. Nice furnishings. Decent toiletries in bathroom and nice towels.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 13 November 2013

Dear Elaine G,

Thank you for taking the time to review your stay at Hilton Glasgow and for awarding us full marks.

For added value, please check out our inclusive breakfast rates which are always available on our website.

We appreciate your feedback and look forward to welcoming you back very soon.

Kind Regards,
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

The short story is I would have no hesitiation going here again.

In detail.....The location of this hotel is a bit strange but don't let that put you off. It's central to town and once you get over the weird location (close to a mass of under and over passes) you should enjoy it.

The reception staff were friendly and efficient checking in and checking out was smooth. I had no additional expenditure on my bill. The lobby has recently been refurbished and looks very smart. Colleagues enjoyed the bar and there is a nice gym.

Positives: big room, nice comfortable bed, easy to find equipment like hairdryer. Good quality toiletries and a nice shower over the bath. I had an annoying leaky tap but reported that on checkout. Breakfast is self service and you can ask for extras cooked to your order. Good coffee machine and fresh juice, good spread to satisfy most needs. Shame there are no banana's on the fruit bar.

Areas for improvement: for me what would make this excellent is better quality furniture. It's quite cheap quality not as solid as top end hotels. Not a problem for me, afterall I am not moving in! Would have been nice to have hot chocolate sachets in the room along with usual tea and coffee.

We had an power cut on one night. Emergency power came on in all common areas. I walked the stairs to the 11th floor rather than stay in the bar where apparently the first response to those in my party wanting drinks was we can't serve you as the till doesn't work which was a bit surprising as I would have thought it was an ideal time to make money. The staff I met were excellent apart from that on small hitch.

Room Tip: If you are disturbed by traffic noise ask for a room away from the motorway. I did get a great nigh...
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  • Stayed: October 2013, travelled on business
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Thank BettyBoo2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

The room was good, clean and everything you need for a short stay, reception staff were very good in coping with a mix up on the booking which was the fault of my company. Room Service was another matter, staff were very rude and unhelpful, insisted on taking cash despite amount taken from card at check in for extras which covered this. Although this was sorted eventually by the reception staff the next day the lack of customer service skills displayed by the room service staff reflected badly on the overall impression of this hotel

  • Stayed: October 2013, travelled on business
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Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this reviewResponded 6 November 2013

Dear Sarah B,

Thank you for taking the time to review your stay at Hilton Glasgow.

All of us at the Hilton Glasgow take great pride in providing the best experience for our guests and it is very unusual and unlike us to have any of our guests experience the type of service you encountered.

I have shared your feedback with our Restaurant Manager, who has assured me that your comments will be investigated.

I am happy to hear you enjoyed your room and our reception staff were able to help with your booking on arrival.

Please feel free to contact me, Lisa Laverty Business Development, at sales.glasgow@hilton.com or call 0141 204 5555 should you wish to discuss your review in further detail.

Once again thank you for your feedback, I do hope we have the opportunity to welcome you back and deliver the level of service you have every right to expect from Hilton Glasgow.

Kind Regards,
Lisa

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Reviewed 2 November 2013

We have spent a great couple of days here. Great city centre hotel with excellent, knowledgeable and friendly staff. Our first visit to this fabulous city and we couldn't have chosen a better hotel. The beds are comfortable and the rooms just the right temperature. Having to pay for wifi in the room in 2013 and in a hotel of this caliber we thought unusual but it is free in reception and so no major issue. It was quiet at night and there seemed to be taxis outside most of the time which was good as we chose not to drive while we were there.

Stayed: October 2013
1  Thank hildamay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

The rooms in this hotel had been upgraded fully and made this hotel even more fantastic than usual. The beds were new and unbelievable sleep. Rooms high up you can hear no noise from the city.

There is an executive lounge unusually on the ground floor which provides a wide range of refreshments complimentary at various times of the day handy for the business traveller who has no time nor inclination for another big hotel meal

in the room you can change the temperture quickly very hoely
The city is close by, you can walk to city centre in 10 minutes or 30 seconds in a cab and everything fro bars cafes resteraunts and theartres are right there and it is very safe and you feel safe

great 5 star value for a lot less

Room Tip: Rooms higher up facing east give full view of glasgow
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  • Stayed: December 2012, travelled on business
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1  Thank scott f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

We had a nice stay at the Glasgow Hilton last week. We got a good deal on Sunday night.

Girl on reception was lovely and managed to get us in to our room a few hours early. We had been upgraded from a standard double to a king executive room. Room was lovely, great view onto the city. The exec floor also gave us access to the executive lounge which was a pleasant surprise. We managed to catch afternoon tea - lovely sandwiches and other snacks from 3pm onwards. Popped back in later and there was nibbles on with wine and beer. A shame they no longer have fizz or gin. Do not missing have to be severed the drinks all by the lounge assistant - that was bizarre.

Margaritas in the bar were as good as I remember last time we stayed. Almost too good!!

Breakfast was nice & was served till 10.30.

Would definitely go again.

Room Tip: Exec rooms on the 18th - 20th floors are brill.
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  • Stayed: October 2013, travelled as a couple
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Thank offononereviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow

Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
#22 Family Hotel in Glasgow
Price Range: £84 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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